Faqbot's talk about digital transformation seen through the perspective of Automation. A few tips on how to get this right.

1. Digital First 2018 - Digital transformation and digital marketing track
2:30 pm, 18 October 2018
Contact : denny@faqbot.co

2. Mathis Denny

3. ● Who we are and what we do
● Real use cases for automation
● Key considerations and success factors

4. ● Some facts
440K € raised from private and public investors
330K € subsidies from RW for R&D
Founded February 2017 with 1€ capital
+40 paying customers
Proprietary AI engine

5. ● FAQ + Chatbot + AI engine = Faqbot
● Our unique selling propositions :
○ Proprietary AI engine for FAQ
○ Simple and fast setup
○ Cloud based (SaaS)

6. ● Same thing done differently
or/and
● Different things done differently
Digital transformations

7. Processes :
● Mapped
● Structured
● Repetitives
Opportunities :
● Fast turn around
● High volume
● Crucial touch points

8. Across organisations/ functions :
○ Customer Care
○ Human resources
○ Sales & Marketing
○ Product development
○ Operations
Digital transformations
Need/Wants :
● Optimisation (Save time, Focus, Extend)
● Enhanced user experience (real-time, multi-channels)
● Differentiate

9. 9
Faqbot for recruitment :

10. 1
Faqbot for Customer Service :

11. 1
Faqbot for Customer Service :

12. Key considerations
● Existing processes
● Human factors
● Organisation readiness

13. Existing processes
○ Collaborate
○ Map / reMap
○ Transform into conversational / automation

14. Human factors
○ Assurance
○ Focus on strength
○ New processes/responsibilities

15. Organisation readiness
○ Bottom up or top down
○ Customer journey and key touch points
○ Existing systems or “Stand alone”

16. Image from Google Next Cloud from Damien D'Ostuni Linkedin post

17. ● According Accenture, 80% of customer
interactions can be resolved by well-designed
bots.
● According to Ovum, 60% of customers want easier
access to self-serve solutions for customer service.
● According to Gartner, 50% of enterprises will spend
more on bots than traditional mobile App
development by 2021.
Comments from Damien D'Ostuni Linkedin post

18. Thank you
Contact : hey@faqbot.co