Benefits of efficient veterinary practice management solutions - By Janne Huttunen
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How can a efficient practice management software help your veterinary practice? These slides show few examples of tools, where efficient veterinary practice management solutions can help you. From a seminar held in Brno, 2nd of October 2015.
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Benefits of efficient veterinary practice management solutions - By Janne Huttunen
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- 2. Benefits of efficient practice management solutions M.Sc. Janne Huttunen @jhhuttun janne.huttunen@fns.fi Brno 2/10/2015
- 6. Log the discussions & messages!
- 7. Automatic reminders: Send animal-specific messages without extra work!
- 8. Change the practice workflow by offering something new: Case example: online booking
- 11. Up to 30% of appointments comes from online booking in Finland. Online booking serves your clients 24h.
- 15. Let the client know about the health data.
- 17. So, these were some benefits of efficient practice management solutions M.Sc. Janne Huttunen @jhhuttun janne.huttunen@fns.fi Tel +358 40 589 2468
Editor's Notes
- This lecture is about the benefits of the practice management solutions. I will focus on the computer software side of the solutions, and what to consider when you are choosing the practice management system for a clinic.
- Paper files are a mess. You can not find them, you cannot read the handwriting – all that makes it complicated.
- Having notes all diagnostic notes easily available for a viewing makes it quick to find the relevant information for the care process.
- Efficient communication is important, so letterboxes are not so much in fashion any more. Remember the electronic communication methods, like SMS messages and email.
- It’s impossible to remember discussions, messages & other communication after long time. Log in in your practice management system, it helps you and your clients.
- Make sure, that your practice management system can automatically generate & send reminders, such as vaccination reminders automatically. This helps you to maintain the client relationship and to make it easy to keep them coming again. This is the best marketing method of all. Also remember the confirmation messages for appointments. A missed appointment costs you a lot of money.
- World has changed. You can book your flights, hotels and hairdressers from the Internet. So you should be able to book your vet’s appointment.
- It should be possible from your practice management system, if your clients want it. Not for every possible problem, but for the most common ones, where you can estimate the time usage.
- On some clinic’s we’ve seen up to 30% of the appointments coming from online booking. That’s something to consider.
- How easily you can access your practice management system? Can you access it from anywhere? Online systems let you access your systems from anywhere. Is the security your concern? Remember, that online banks exists too.
- Efficient way of connecting laboratory or X-ray equipment to practice management sytstem minimizes errors & makes the data flow rapid. This is example of connected IDEXX laboratory equipment in Estonia.
- This one is an example of connected digital X-ray environment in Estonia. Pictures can be archieved as the part of the patient’s electronic records.
- This is a free mobile app for the animal owner, your client. Client can see all of the relevant health data, like vaccinations, laboratory results, medicines given for home use. They can schedule new appointments and even upload images of their animals. The images can also be seen from the clinic’s practice management system,