6. BAD HABITS
GOSSIP Person gossiping five minutes later will be gossiping about
you
JUDGING Being judged
NEGATIVITY Hard to listen to
COMPLAINING Viral misery
EXCUSES Do not take responsibility for their actions
EMBROIDERY Exaggeration thus lying
DOGMATISM Confusion of facts with opinions
7. HAIL To greet or acclaim enthusiastically
•H: Honesty
•A: Authenticity
•I: Integrity
•L: Love
Be clear and
straight
Be
yourself
Be your word
Wish them
all
9. THE TOOLBOX
• If you want weight, your voice has to go down
from your throat to your chestREGISTER
• We prefer rich, smooth, warm voicesTIMBRE
• Prosody is the sing-song to impart meaning. No
monotonic tone and no repetitive prosody (every
sentence ending as a question)
PROSODY
• You can get very excited by saying something
really quickly or slow down to emphasize.
Silence is powerful.
PACE
• You can get really excited by using volume or
you can have people paying attention by getting
very quiet
VOLUME
13. Sameer Mathur
Marketing Professor 2009 – 2013
Ph.D. and M.S. (Marketing) 2003 – 2009
Marketing Professor 2013 –
Indian Institute of Management,
Lucknow
Gautier Gauchaud
Indian Institute of Management,
Lucknow
MBA Student