1. ISO 9000 & TQM
The ISO 9000 standards are proposed to meet the global needs for
international standards by joint action of 26 largest nations
Quality standards specify elements such as material testing,
control , traceability and SOP(Standard operating procedure),
statistical techniques and calibrating systems
During process of making a record is maintained to facilitate the
use of documents in 3 ways
a. Quality manual
b. Work procedures
c. Work instructions & data records
2. The ISO standards require third party audits to be
performed
ISO standards has become one of the most pre requirement
for especially export oriented firms
ISO standards help the organization a systematic record
keeping so that it will help smooth flow of work
3. Quality system:
1. The quality system is to set the organization
structure , responsibilities , procedures, process
and resources for implementing quality
management
2. The quality system should be established to meet
the quality objectives
4. Advantages of quality system:
1. Quality performance will be streamlined
2. Efficient tool for improvement in quality
3. Reduces rejection, reworks
4. Brings confidence among customers
5. Quality policy:
1. It is the quality expressed by top management
2. It states key elements of quality such as fitness of
use, performance, safety and reliability…etc
3. Product design should meet customer quality
requirments
6. Principles of quality assurance:
1. It can be defined as systematic action necessary to
provide adequate confidence that a product will satisfy
with a given requirement of quality
2. All departments from design to production are
responsible for quality of the products
3. The main objective of quality assurance is to bulid
confidence among customers as well as the top
management and carry out the inspection activities
effectively
7. The main function of quality assurance is “ it will
evaluate the performance of the products during
manufacturing and report the results to the
concerned departments to take necessary action”
Three stages of quality assurance:
1. Design stage 2. manufacture stage 3. actual use
stage
8. Principles of quality assurance:
1. plan, develop and establish quality policies and
procedures required for the user
2. Ensure that the products that conform to specifications
are dispatched to the buyer
3. Deals with customer complaints and ensure that same
complaints are not repeated
4. Perform audits like process audit and evaluate the
performance
9. Evaluation of ISO quality standards :
1. The process is not simple
2. It requires frequent deliberations, discussions and
meeting for proper evaluation
3. The process changes with the kind of product they
are manufacturing
4. It takes minimum 6 months to 24 months for
complete implementation of ISO
5. It involves all levels of management to follow and
install in the organization
10. ISO 9000 series:
1. Five standards are there in ISO 9000 series
2. ISO 9000:
a. It is the contour map showing the guidelines for
selection and use of ISO series
3. ISO 9001:
a. Model for quality assurance in design,
development , production, servicing
11. ISO 9002:
a. Model for quality assurance in production and
installation
ISO 9003:
a. Model for quality assurance in final inspection and test
ISO 9004:
a. Quality management and quality system elemets-
guidelines
12. Installation procedure of ISO 9000 quality system:
1. Quality awareness training:
a. Educate & training to the work force at different
levels is a must in order to make the desired skill
is available in the organization to get the quality
standards
13. 2. Form a task force:
a. The following 3 level task force should be
established to prepare necessary quality
documents
i) Top management – quality policy
ii) Departmental heads – quality procedures
iii) junior level executives – work instructions
14. 3. Analyze existing practices & corrective actions:
a. The supplier shall establish document and maintain
procedures for investigating the cause of non-conforming
product and the corrective action needed to prevent
reoccurence
15. 4. Design and develop standard procedures:
a. Standard procedures of manufacturing will have to be
developed to fully meet the customers quality requirements
including functional, safety, aesthetics with adequate
attention to economy of manufacturing
16. 5. Preparation of documents:
a. All the elements, requirements and provisions adopted by a
company for its quality management system should be
documented in a systematic and order form
b. Such documents should ensure a common understanding of
quality policies and procedures
17. 6. Internal quality auditing:
a. All elements pertaining to quality system should be
internally audited and evaluated in a regular basis
b. Auditing should be carried out in order to determine
whether these are effective in achieving stated quality
objectives
18. 7. Third party audit:
a. A third party or external audit is carried out by an
independent body to stablish the extent to which an
organization meets the requirements
19. accreditation:
a. It is the process of getting ISO certification from the
registered body.
b. The NACCB funded by department of trade and industry
is responsible for the accreditation
c. After third party assessment, the certification body will
issue certificate
20. Benefits of ISO 9000:
1. Provides competitive edge in the domestic and
global markets
2. Improves quality production and productivity
3. Reduces waste and rework
4. Maintains records
5. Maintain customer relation
6. Gives recognization
21. Drawbacks of ISO 9000:
1. Implementation of this system is very tough
2. Assessment and registration is expensive
3. Have to plan carefully
4. Work culture needs to be changed
22. Quality management:
1. It can be defined as the overall management
function that determines and implements the quality
policy
