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Understanding Customers during his Financial Stress
- 1. Family / Personal Problems Poor Mkt. Conditions Accident of VehicleAsset Viability Mr. X ( Customer in financial Stress) Delay in receivables Prashanth Ravada
- 2. Kick back by Mr. X, in adverse scenario of Stress Pay…./ Surrender Hello…!!! Mr.X !! ur emi … ?? Adverse scenario Ouch! Ouch! Ouch! receivables & Payables… Ouch! Obligations How should I….honor emi.. Prashanth Ravada
- 3. Steps Toward Changing Behavior from financial stress Steps Toward Changing Behavior from financial stress 1. Identify & Understand his concerns1. Identify & Understand his concerns 2. Communicate frequently, fairly and openly on financial issues he raises. 2. Communicate frequently, fairly and openly on financial issues he raises. BEHAVIORBEHAVIOR Mr. XMr. X 3. Do the best by put in place a solution for his financialDo the best by put in place a solution for his financial difficulties that works for both.difficulties that works for both. 3. Do the best by put in place a solution for his financialDo the best by put in place a solution for his financial difficulties that works for both.difficulties that works for both. Prashanth Ravada