3. About Us
Dear Hospitality Business Owner
At Menumate we believe that there is really only ONE reason to purchase a new Point
of Sale System. It needs to improve your business!
It needs to improve the operational aspects of order taking, delivery of meals, kitchen
productivity and easy payment of customer bills. It needs to allow you to increase
your turnover by creating more efficient table turn, accurate billing and a focused and
mobile loyalty system. It needs to reduce your costs by reducing the costs to run your
business, reducing wage costs, reducing stock variances and reducing administration
costs. It needs to increase your PROFIT!
Menumate is built of the following belief...
That the Point of Sale company you need to deal with needs to be a long term
business PARTNER more than just a POS supplier. They need to have experience in
providing system for the hospitality Industry. They need to be focused on improving
your business and focused on supporting you and your customers. They need to work
within your strategic growth and support your plans through Point of Sale technology
and they need to have a global network to gather new technologies and tools and
bring these advancements to you. Menumate has be built to do this!
We have a simple saying at Menumate, “It is NOT the tools and features we have that
define us, it is WHAT WE DO that is our difference”
Andrew McClurg
CEO
Menumate Group
andrewm@menumate.com
4. New Zealand
Australia
Pacific Islands
Philippines, Singapore,
Malaysia, Indonesia,
Thailand
India
Menumate Statistics
25+ Years of Experience
15,000+ Software Licenses
Customers in 20 Countries
15 Office in 10 Countries
The Menumate Network
Hong Kong
5. Profit Driven Solutions
Loyalty Rewards and
CRM
Business Intelligence
Mobile
Ordering
Menu
Management
Training &
Support
Stock Control
Kitchen Display
& Productivity
Online Ordering
Staff Time &
Attendance
Hand Held Waitor Ordering
Point of Sale
7. Point of Sale
POINT OF SALE
Point of Sale Feature Set
Fast, Efficient Cash Sales
Table Management and Floor Plan
Tab and Account Charge System
Staff Security Levels
Discounts and Surcharges
Service Charge & VAT Reporting
Guest Count &Average Spend Analysis
Efficient, Fast, Flexible Bill Payments
Integrated Loyalty, Time & Attendance,
Online Ordering and Mobile Ordering
Unlimited Menus and Courses
Multi Language Kitchen Printing
Details Point of Sale reports
Kitchen Printing by Course or Category
Flexible Receipt and
Kitchen docketing formatting
Integrated EFTPOS (device specific)
8. Hand Held Ordering
Hand Held Ordering
Palmmate Feature Set
- Fast and Efficient Order Processing
- Tab, Table and Loyalty Ordering
- Table, Seat and Guest Tracking
- Integrated Card Readers
- Android Technology on 5”, 7” and 10” Devices
- Intuitive Fast Commands
- Increases Customer Services
- Increases Average Spend
- Increases Accuracy and Reduces Errors
- Preview before Sending Orders
- Call Away (Fire) Mains from Hand Helds
- Print Preliminary Bill from Hand Helds
- Staff Login and Security Levels
- Wi-Fi Communications
- Off Line Mode (Can take order outside Wi-Fi Range)
- Flexible Hardware Options
10. Loyalty Rewards
Loyalty Rewards and CRM
Loyaltymate Feature Set
- Multi Tier Loyalty Rewards
- Member Specific Discounts
- Product Specific Loyalty Points
- Every X item Free Feature
- Member Only Happy Hours
- Member excluded Surcharges
- Pre Loaded Loyalty Cards
- Birthday Notifications
- First Visit Notifications
- Multi Site Loyalty with Financial Balancing
- Direct Marketing Database
- Member History at Point of Sale
- Touch Point Generation at Point of Sale
- Welcome Customer Messages at Point of Sale
- Member Details on Receipt and Kitchen Dockets
- Member Login to Cloud LoyaltyMate (November 2013)
11. Cloud Reporting
Intelligent Reporting
Web & Business Intelligence Feature Set
Cloud SAAS Live Reporting Suite
Multi Store, Multi Region Business Analysis
Drill Down ability to transaction level
User Security Levels
Key Performance Indicators Trends & Analysis
Live Reporting (configurable)
Web Client access from anywhere in the World
Centralise Head Office Stock Control
(Single Stock item, Single Recipe for All Stores)
Centralised Wage Costs,
Time & Attendance and Rostering
and Employee Utilisation Analysis
Customisable Dashboard (per user)
Store by Store Gross Profit Analysis
Scheduled Email Reports
Group Benchmarking
Staff / Operator Sales Analysis
Store Survey Reporting
13. Online and Apps
Smart Phone App
Smart Phone App Feature Set
- Multi Device Capable – Android, IPhone, IPad
- Store Locator with Mapping
- Social Media Integration
- Coupon Facility
- Favourite Order Functionality
- Push Notification (including GEO Fencing)
- Online Ordering Integration to POS
- Customisable Products, Prices and Options
- Individual Store Pricing of Products
Online Ordering Feature Set
- Menumate Designed and Built Online Ordering
- Fully Integrated to Menumate POS
- Menumate POS ability to receive Online Orders from
other parties via Menumate API
- Online Orders fully integrated to all Menumate features
including Loyalty, POS and ChefMate
14. Menu Editing
Head Office Menu
Management
Menumate Editor Feature Set
- Control all Menu Editing from Head Office
- Configure stores to Specific Menus
- Kitchen Name and Button Name Control
- Tax and Service Charge Configuration per Item
- Loyalty Rewards Control at Head Office
- Manage Consistency of
- Products
- Layouts
- Pricing
- Groups and Categories
- Menu Upload to FTP Site for Store to Download
15. Cloud Reporting
The Liberty of Norton Folgate
Department of Coffee and
Social Affairs
Chancery Coffee
Speakeasy Espresso & Brew
Bar
Tonic Coffee Bar
The Coffeesmiths Collective
London, United Kingdom
16. Clock In Clock Out
Clock In / Clock Out
Staff Attendance Feature Set
- Clock In and Clock Out at any POS
- Rounding Up/Down to nearest 15 Minutes (configurable)
- End of Day Manager Sign Off and Approval
- Clock In/Out using Swipe Card
- End of Day Wage Cost Reporting on Z report
- Payroll Integration
- Wage Summary Reports
- Integration to Rostering for Rostered V Actual
17. Chefmate
Kitchen Productivity Display
Chefmate Feature Set
Multiple Screen Synchronisation
Screen Type configuration
Kitchen Display
Runners Display
Summary Screen
Bump/Remove an Order, Item or Course
Transfer to Backup Kitchen
Recall any Order
Zoom function for Large Orders
Touch and Non Touch Configuration
Total Orders, Outstanding Orders Display
Average Make Time calculations
Average Runner Time calculations
Warning on Time Stamp configuration
Start, Hold, Hide, Show functions
Colour configuration for Plus and Minus Options
19. Stock Control
Stock Control
Stock Control Feature Set
- Stock Control of Food and Beverages
- Gross Profit Analysis
- Shrinkage and Variance Analysis
- Head Office and Local Store Management
- Single Stock Item, Single Recipe (How much flour is on a site, in a
region or across the group)
- Purchase Orders, Invoice Entry and Stock Transfers
- Stock Valuation Reporting
- Recipe Analysis and Reporting
- Stock Count by Worksheets or Portable Data
Terminal
21. Clock In Clock Out
Ocean Vida Resort
Malapascua Island, Philippines
22. Support & Training
Support and Training
Training
- Repeatable Training Processes of POS for Staff via
POS101 Training Course – One on One, One to
Many and Online Training Videos
- POS201 Training Course for Managers
- PALM101 Training Courses for PalmMate
- POS and Palmmate Manuals and Videos in multiple
languages
- Menumate Developed POS, Office, Stock and
Loyalty Training Courses
- Train the Trainer Courses with resources for the
trainer to then train staff.
Support & Maintenance
- Dedicated 24 hours 7 Day a week Phone Support
- Remote Dial in Access (where internet is available)
- Information rich Support Web Site with Videos,
Manuals, Hints and How To Documents
- Remote Dial in Software Upgrades to Protect your
Investment.
- Local Support, Regional Support and Head Office
Support services
23. Why Menumate
Why Menumate?
• Food and Beverage Specialists
• Network of Menumate Offices
• No Resellers!
• 24 Hour 7 Day Week Support
• Dedicated Training Processes
• Full Time Development Teams
• Focused on Profitability Tools
• Small Company Flexibility
• Big Company Network
• 19 Group Offices in 2013
• Customers in 14 Countries
• 10,000+ Licenses
Dedicated to
Our Customers Success!
