Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
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The super teams pack powerpoint
1. The Super Teams Pack
The pack for clarifying
the teamâs strengths,
story and road to success
2. * Introduction.
* The Teamâs Strengths.
* The Teamâs Chosen Way Forward.
* The Teamâs Story, Strategy and Road to Success.
* The Teamâs Road Map.
* The Team Memberâs Contributions to achieving The
Picture of Success.
* The Teamâs Progress towards achieving The Picture of
Success.
* The Teamâs People.
Contents
3. Super teams are special. They often start by building on
their strengths, setting specific goals and clarifying their
picture of success. They then translate this into a clear
story, strategy and road to success.
Everybody knows what mountain they are climbing,
why they are climbing it and how they will reach the
summit. They know who will be delivering what and by
when.
Super teams are made up of people who want to be
positive, professional and peak performers. They
choose to opt in and make clear contracts about their
best contribution towards achieving the goals.
Introduction
4. Super teams then perform superb work and find
solutions to challenges. They do whatever is required
to achieve the picture of success.
----------
The following slides provide a framework that you can
use to continue to build a super team. Please take the
material and use this in your own way.
5. Story Strategy Success
Super teams often start by building on their strengths
and clarifying their picture of success. They then
translate this into a clear story, strategy and road to
success.
Super Teams
7. Super teams build on their strengths and their
successful style of working. They clarify their perfect
customers and how they can help these people to
succeed.
This section provides tools for clarifying the teamâs
strengths. It starts with the Success Stories and then
clarifies its Strengths.
Some teams skip this step and move straight to the
story. That is one option. But clarifying your strengths
can provide the foundation for achieving success.
Introduction
8. There are many tools you can use to go through these
steps. The following slides illustrate one approach you
may wish to consider. It invites you:
* To clarify the specific activities in which the team
delivers â or has the potential to deliver - As,
rather than Bs or Cs.
* To clarify the teamâs âperfect customersâ and the
challenges these customers face.
* To clarify how the team can use its strengths to
help these customers to succeed.
Here are the exercises on these themes.
10. So how can you find a teamâs strengths â where it
delivers As, rather than Bs or Cs?
One approach is to explore its positive history and
when it has performed brilliantly. The teamâs talents
can be found in a combination of âWhatâ it delivered,
âHowâ it was delivered and to âWhomâ. These provide
clues to the teamâs strengths and successful style.
So when has the team performed brilliantly? What
have been its success stories?
What did people do right then to perform outstanding
work? What were the principles they followed? How did
they translate these into action?
11. Try tackling the exercise on this theme.
* Describe the specific times when the team has
performed brilliantly.
* Looking at each example in turn, describe the
specific things that people did right to perform
great work.
Start by focusing on:
- The specific strengths they showed.
- The specific strategies they followed.
- The specific skills they used.
Describe the specific things they did to translate these
into action and deliver great work.
12. The specific times when the
team performed brilliantly were:
1) When
The specific things that people did
right then to perform brilliantly were:
* They
For example:
* They
For example:
* They
For example:
13. 2) When
The specific things that people did
right then to perform brilliantly were:
* They
For example:
* They
For example:
* They
For example:
14. 3) When
The specific things that people did
right then to perform brilliantly were:
* They
For example:
* They
For example:
* They
For example:
16. Bearing in mind the answers from the previous exercise,
move on to describing what you believe to be the teamâs
strengths.
* Describe the specific activities â the projects,
services, products or other activities â where the
team delivers, or has the potential to deliver, As to
customers. So you may wish to focus on:
- The specific ways it helps customers to achieve
success.
- The specific kind of strategic inputs, services or
products it provides to help customers to achieve
success.
- The specific types of projects where it does great
work to help customers to succeed.
17. - The specific results it has delivered for customers.
The teamâs strengths go beyond âWhatâ it offers. They
are often contained in the âHowâ it delivers these
things. Combining these strengths and successful style
can help to define the teamâs specific contribution to
helping customers to achieve success.
The following exercise is in two parts. It invites you:
* To describe where the team delivers As and give
examples of where it has done this in the past.
* To describe where the team has the potential to
deliver As and give reasons why you believe this
may be possible.
18. The specific activities â the projects, services,
products, tasks or other activities - where the
team consistently delivers As to customers are:
1)
The specific examples of when it has
demonstrated this in the past have been:
*
*
*
21. The specific activities where the team
may have the potential to deliver As are:
1)
The reasons for saying this â the
examples and evidence - are:
*
*
*
The Super Teamâs Strengths â Where
It Has The Potential To Deliver As
22. 2) To
The reasons for saying this â the
examples and evidence - are:
*
*
*
24. So who are the teamâs perfect customers? Who are the
kinds of customers with whom it works best?
This may main focusing on customers with certainly
âpersonality typesâ. For example, the team might work
best with pacesetters, established companies or those in a
certain sector. Certainly it may not always be possible to
work with the preferred customers, but it is useful to
know the characteristics of such people.
Getting the right match means that the team and the
customer start off at 7/10. They often have shared values.
This helps them clarify a shared vision, work well together
and deliver visible results.
How to clarify the preferred kind of customer? One
approach is to look back at when the team has done great
work.
25. * What were the personality styles of the key people with
whom they worked?
* How would you describe the customerâs culture?
* How did the team and customer work well together to
get positive results?
Bearing these answers in mind - plus adding other qualities
that may be important â do two things.
* Describe the teamâs perfect customers.
* Describe the specific goals these customers want to
achieve in their work and the challenges they face.
26. The type of customer or the customerâs name is:
1)
The specific goals they want to achieve are:
*
*
*
The specific challenges they face are:
*
*
*
27. The type of customer or the customerâs name is:
2)
The specific goals they want to achieve are:
*
*
*
The specific challenges they face are:
*
*
*
28. The type of customer or the customerâs name is:
3)
The specific goals they want to achieve are:
*
*
*
The specific challenges they face are:
*
*
*
30. We are now coming to the key point. We have covered:
* The teamâs specific strengths and successful style of
working.
* The teamâs specific customers â together with the
customerâs goals and the challenges they face.
It is now time to move on to:
* The teamâs specific contribution â the specific things it
can deliver to help the customers to achieve success.
Try completing the following exercise. Bearing in mind the
teamâs strengths, describe the specific things it can deliver
to help the customers to reach their goals. Follow this by
describing the specific benefits for the customers.
31. The specific things the team can deliver
to help its customers to succeed are:
1) To
For example:
*
*
*
34. The specific benefits to the customers
of delivering these things will be:
*
*
*
The Benefits
35. This section has explored the teamâs strengths and
successful style of working. It is also focused on its
perfect customers and the specific contribution it can
make to help them to achieve success.
This approach enables the team to learn from its
positive history. It can clarify the principles it
followed to do great work and explore how to follow
these more in the future.
Super teams start by building on their strengths.
They then translate these into a clear story, strategy
and road to success. This will take us on to the next
exercise.
Conclusion
37. Introduction
Bearing in mind the work you have done previously on the
teamâs strengths, this exercise invites you and, if
appropriate, your colleagues to do the following things.
* Describe the possible routes the team can follow in the
future.
The team may be able, for example, to choose from
some of the following options.
- To simply carry on what it is doing now.
- To build on on its strengths and work with certain
kinds of customers.
38. - To build on its strengths and develop the new
business whilst continuing to work with its present
customers.
- To concentrate fully on certain activities and then
sell the business.
- Or whatever.
* Describe the pluses and minuses of each option.
* Describe the attractiveness of each route. Do this on a
scale 0 â 10.
Again, you can do this by yourself as a leader or involve
key colleagues. If the latter, invite people to give their
individual view on the attractiveness of each option.
39. People often start this exercise by listing the obvious
options, but then explore other possibilities. Encourage
them to do this. For example, is it possible to combine
the best parts of each road into a new option? What other
options are there?
* Discuss the various options.
Imagine that you and your colleagues have done the
previous parts of the exercise either individually or
collectively. It is now time:
- To discuss the various options with a view to
agreeing on the way forward.
- To, when discussing the options, build on what you
have in common.
40. It is okay with healthy debate, but finally it will be
important to move to the final step.
* Describe the teamâs preferred route.
Describe the route that people would like to see the
team travel.
Letâs assume that you and your colleagues have been
able:
* To clarify the possible routes the team can travel in
the future.
* To clarify the pluses and minuses â and attractiveness
â of each route.
41. * To build on what you have in common and clarify the
agreed way forward.
It will then be time to translate this route into a clear
story, strategy and road to success. That will take us to
the next step.
42. The Super Teamâs
Possible Options
The following slides give an opportunity to sketch out
the teamâs possible options â the routes it can take
going forwards.
The first slide gives an overview of what the final
options may look like from above. But start by
describing each of the options in detail on each of the
slides that follow. You can then return to the overview
and decide which route to follow.
43. The Teamâs Possible Options
Pluses: ___
Minuses: ___
____ / 10
The attractiveness rating of each of these options is:
The Possible Routes The Team Can Follow In The Future Are:
Pluses: ___
Minuses: ___
____ / 10
Pluses: ___
Minuses: ___
____ / 10
C
* To _______
A
* To ______
B
* To ______
45. a) To
The pluses will be:
*
*
*
The potential minuses may be:
*
*
*
The Attractiveness Rating is: _____ / 10
46. b) To
The pluses will be:
*
*
*
The potential minuses may be:
*
*
*
The Attractiveness Rating is: _____ / 10
47. c) To
The pluses will be:
*
*
*
The potential minuses may be:
*
*
*
The Attractiveness Rating is: _____ / 10
48. d) To
The pluses will be:
*
*
*
The potential minuses may be:
*
*
*
The Attractiveness Rating is: _____ / 10
49. e) To
The pluses will be:
*
*
*
The potential minuses may be:
*
*
*
The Attractiveness Rating is: _____ / 10
50. This section to be completed after
all the options have been discussed
The Super Teamâs
Preferred Route
51. The Specific Route We Would Like
The Team To Follow In The Future Is:
* To
The pluses of following this route will be:
*
*
*
The Teamâs Preferred Route
52. The potential minuses may be:
*
*
*
The specific things we can do to build on
the pluses and minimise the minuses are:
*
*
*
53. Letâs assume that you and your colleagues have been
able:
* To clarify the possible routes the team can travel in
the future.
* To clarify the pluses and minuses â and attractiveness
â of each route.
* To build on what you have in common and clarify the
agreed way forward.
It will then be time to translate this route into a clear
story, strategy and road to success. This takes us to the
next step.
Conclusion
55. Super teams build on their strengths. They then translate
these into a clear story, strategy and road to success.
People can choose to opt in and make clear contracts
about their contribution towards achieving the goals.
They perform superb work and find creative solutions to
challenges. Super teams do whatever is required to
achieve the picture of success.
This section provides tools for clarifying the teamâs story,
strategy and road to success. Start by defining what you
see as the teamâs purpose â the specific thing it is here to
do. You can then clarify:
Introduction
56. * The âWhatâ.
The specific goals to achieve and the picture of success.
* The âWhyâ.
The benefits of reaching these goals.
* The âHowâ.
The key strategies to follow to achieve the goals.
* The âWhoâ.
The responsibilities of various people in working to
achieve these goals.
* The âWhenâ.
The specific things that will be happening and when
along the road towards achieving the picture of success.
57. Several points are worth bearing in mind when writing
the story. It is good:
- To decide for whom you are writing the story.
If you are a leader, you may initially write the story
for your internal team. This will ensure everybody
knows the teamâs goal.
- To write the story by yourself or, if you wish, to
involve other key people at various stages.
- To stay true to the spirit of the story but then, if you
wish, also adapt and communicate it in a way that
resonates with other groups of people.
58. Some Points To Bear In Mind About The Road Map
The Road Map is the âWhenâ part of the story. This will
become your ongoing working document. So it is vital to
craft it with care.
Several things are worth remembering when making the
road map.
* Start from the destination and work backwards.
Start by picking a date in the future. Describe the specific
goal you want the team to achieve by that date.
Also describe the specific things that will be happening
then that will show you have achieved the goal.
59. * Dating the road map
Start at the top of the âDatesâ column and put the end
date. Then work backwards towards the present day.
You may want to break up the road map into quarters or
other suitable periods. Finish at the bottom of the Road
Map where it says âTodayâ.
This âstarting from the destinationâ approach is used on
many successful projects. It encourages people to keep
focusing on the end goal.
* Choose a suitable template for âchunkingâ the goals.
The following pages use the 3Ps framework â Profits,
Products â including customer satisfaction â and People.
You can use this or your own template.
60. * Bring the road map to life with quotations.
Describe the actual words you would like to hear
people saying at various stages of the journey.
These can be quotes from leaders, customers,
colleagues or whoever.
----------
So here are the slides for the Story and Road to
Success.
62. The purpose of our team â the
specific thing we are here to do - is:
* To
Introduction
63. The goal we want to achieve by ___ is:
* To
The specific things that will be happening then
that will show we have reached the goal will be:
Profits
*
*
*
The âWhatâ â The Picture of Success
69. The leadership teamâs responsibilities
in working to achieve the goals are:
* To
* To
* To
The âWhoâ
70. The managersâ responsibilities in
working to achieve the goals are:
* To
* To
* To
The colleaguesâ responsibilities in
work to achieve the goals are:
* To
* To
* To
71. The âWhenâ â
The Teamâs Road Map Towards
Achieving The Picture of Success
The âone lineâ specific goal our team
wants to achieve by the end of the year is:
* To
72. The specific goals we aim to achieve by _____ are:
Profits
*
*
*
âProductsâ
*
*
*
People
*
*
*
The Teamâs Overall Goals
73. The following pages describe what must be delivered
each quarter towards reaching these overall goals.
One key point. The totals under each heading for each
quarter should be cumulative. This is illustrated below
with Profits, but do it with each heading. For example:
Q4. Profits ÂŁ1 million
Q3. Profits ÂŁ750k
Q2. Profits ÂŁ500k
Q1. Profits ÂŁ250k
This just lists the headline under Profits, but it could
be broken down into more detail. Suggest that you
have at least three bullet points of deliverables under
each of Profits, Products and People. This helps to
flesh out the road map.
78. The Organisationâs
Road Map to Success
The Teamâs Road Map The Teamâs Road Map The Teamâs Road Map
The
Individualâs
Contribution
The
Individualâs
Contribution
The
Individualâs
Contribution
The
Individualâs
Contribution
The
Individualâs
Contribution
The
Individualâs
Contribution
79. Imagine that you have presented the story, strategy
and road to success to your people.
One approach is to ask if there are any questions.
Another is to invite people to form groups. They then
make flip charts that gather their responses to the
story under the following headings â see next slides.
Give them 15 minutes to complete the sections.
If appropriate, go round to take a look at the themes
that emerge. This gives you chance to collect your
thoughts regarding how to answer the points.
Getting Responses To The Story
80. Invite each group to then give the headlines of their
responses.
Try to address the points as honestly as possible. It
is, of course, okay to say that you are not prepared
to answer a particular question or that you will get
back later with the answer.
There may be other questions that people would like
to ask individually. Tell them to talk with you or their
manager.
People will not take in all the information at once, but
it is important that they understand the overall
direction the team is taking and the reasons for this
approach.
81. Like. The things we like about
the story and strategy are:
*
*
*
Additions. The possible additions to the story
and strategy that may be worth considering are:
*
*
*
Responses To The Story
82. Questions and Concerns. The questions
we have and the possible concerns are:
*
*
Rating The Chances Of Success.
The rating we would give regarding the chances
of success of delivering the goals is: ____ / 10
The specific things we believe could be done to
increase the chances of success are:
*
*
84. This section provides a framework that each team
member can use to make clear contracts about their best
contribution to achieving the teamâs goals.
It invites them to refer to the teamâs aims and covers their
own âWhat, Why, How and Whenâ. This takes time to
complete, but encourages them to think through their
contribution.
Please note. The exercise focuses on what they are going
to âdeliverâ, rather than simply âdoâ. This encourages a
culture of âmanaging by outcomesâ, rather than managing
by tasks.
Introduction
85. The exercise encourages them to clarify:
* The âWhatâ â the specific results they will deliver.
* The âWhyâ â the benefits of achieving these results.
* The âHowâ â the key strategies they will follow to
deliver the results.
They can focus on the key strategies, rather than simply
list a series of tasks; the support required and how they
will keep their manager â and any other key people -
informed of their progress towards the goals.
* The âWhenâ â the specific things they will deliver and
by when.
86. They can then meet with their manager to agree on
clear working contracts and make a summary called
âMy Agreed Goalsâ.
This is the one piece of paper they can keep referring
back to when focusing on outcomes, rather than tasks.
87. My Contribution
The following pages outline my contribution
towards achieving the teamâs goals. This to be
agreed with my manager.
88. Bearing in mind the teamâs picture of success â and
also my own strengths - the specific results I want to
deliver towards achieving the goals by _____ are:
1) To
For example:
* To
* To
* To
The âWhatâ
96. The Progress Reports
The specific things I will do to proactively keep
my manager and other people informed about
my progress towards achieving the goals will be:
1) To
2) To
3) To
97. The specific things that will be happening â
and when â that will show I have delivered the
results will include some of the following things.
1)
This will be delivered by: ______.
2)
This will be delivered by: ______.
3)
This will be delivered by: ______.
The âWhenâ
98. This section to be completed after the discussion
with my manager.
This sheet summarises the goals I will deliver
towards the teamâs picture of success.
It is key the document we will keep referring to
in our regular updates. It may, of course, evolve
during the year.
My Agreed Contribution
99. The specific results I will deliver towards achieving
the teamâs picture of success by _____ are:
1) To
For example:
* To
* To
* To
My Agreed Goals
102. Introduction
This section provides a framework that the team
members â or various teams with the team â can use
to report progress towards achieving the goals.
It suggests giving these updates every month. But
you may choose another time frame. People can give
updates on the following themes.
* Successes in the Past Month.
* Successes in the Next Month.
103. Successes In
The Past Month
The specific results I/We have delivered in the past month
towards achieving the picture of success have been:
*
*
*
104. What Went Well
The specific things I/We did right to deliver some
of these results â with concrete examples - were:
*
*
*
The specific things I/We can to do follow these principles
more in the future â together with concrete examples - are:
*
*
*
105. What Can Be Even Better
Looking back at the past month, the specific things
I/We can do even better in the future â and how - are:
*
*
*
106. Successes In
The Next Month
The specific things I/We plan to deliver in the next month
towards achieving the teamâs picture of success are:
*
*
*
107. The Green, Amber
and Red Pack
Keeping track of what is happening
on the road towards achieving success
108. Introduction
Super teams ensure that people keep others up-to-date
on what is happening on the road towards success.
One approach is to have a dedicated room or other place
that shows the state of play with everything to do with
the profits, products â including customers - people and
projects.
People can then flag up what is currently in the Green,
Amber and Red Zones. They can also suggest want can
be done to maintain or improve what is happening in
these areas.
Green
Zone
Amber
Zone
Red
Zone
109. * The Green Zone.
These are the things that are going well. It is
important to keep building on these things. For
example, you may find that giving even more
attention to customers who like you may result in
creating even more business.
People can list what is presently in the green zone.
They can also describe how to maintain or improve
these things.
* The Amber Zone.
These are the things where there are warning signs or
need improvement. People can list what is presently in
the amber zone. They can also describe how to
improve these things.
110. * The Red Zone.
These are the things that are going badly. They need
radical improvements or key decisions to be taken.
People can list what is presently in the red zone. They
can also describe how to improve these things.
Setting up your Green,
Amber and Red Zone Room
Some super teams have a dedicated room where:
* They show the teamâs Picture of Success and the
road map towards achieving these goals.
* They have three charts headed Green, Amber and
Red.
111. * They invite people to use Post-Its or another form of
recording to continually flag up everything that is
currently in the Green, Amber or Red Zones.
People also suggest what can be done to build on the
Green and, as far as possible, shift the Amber and
Red into the Green.
The next slides provide a framework you can use for
each of these categories. But you will obviously do this
in your own way.
The key is for people to stay ahead of the game. They
are to proactively keep others informed about what is in
the Green, Amber and Red Zones on the way towards
achieving the picture of success.
112. The goal we want to achieve by _________ is:
* To ____________________________________________
The specific things that will be happening then
that will show we have reached the goal will be:
Profits
*
*
*
âProductsâ
*
*
*
People
*
*
*
The Picture of Success
123. Great teams are often made up of people who have
âsimilarity of spiritâ and âdiversity of strengthsâ. This
section describes the qualities often shown by people in
super teams. You will have your own view of:
* The spirit you want people to demonstrate.
* The strengths and skills you want people to
demonstrate.
* The steps you can take to build a super team in which
people demonstrate these qualities.
The section concludes with an exercise that invites you to
describe the spirit and qualities you want people to show
in your team.
Introduction
125. * They often aim to be positive, professional and peak
performers.
* They choose to be positive, rather than negative.
They choose to take responsibility, rather than avoid
responsibility.
They recognise that they â and others â make choices
and each choice has consequences.
They âcontrol the controllablesâ. They build on what
they can control and manage what they canât.
People In Super Teams
126. * They build on their strengths and manage the
consequences of their weaknesses.
They build on their As and manage the consequences
of their Bs and Cs.
They know how to use their strengths to help
potential sponsors â such as a company, customers
or colleagues - to achieve success.
* They choose to be professional.
They make clear contracts about their best
contribution towards helping the team to achieve its
picture of success.
They âplay backâ the results to achieve and double-
check these with their sponsors. They often produce
some quick successes.
127. * They perform superb work.
They always do the basics and then add the brilliance.
They deliver great service and help their sponsors to
achieve success.
* They find creative solutions to challenges.
They focus on clarity, creativity and concrete results.
They manage setbacks successfully.
They encourage and enable other people to achieve
ongoing success.
* They achieve peak performance.
They are good finishers and achieve the goals.
128. They do whatever is required to ensure the team
achieves success.
They produce success stories that enable other
people to learn from the experience.
They are committed to constant improvement.
This is one approach. You will have your own list of
qualities that you want people to demonstrate.
If you wish, try tackling the exercise on the next page
that invites you to describe these qualities.
129. The Super Teamâs People
The Spirit â the attitudes, behaviours and qualities â
we want to see people in the team demonstrate are:
1) To
For example:
*
*
*
131. These materials provide one approach to building super teams.
Please take the ideas you like these and use these in your own way.
If you want any more background to the materials, please contact
me at:
mike@thestrengthsfoundation.org
The Super Teams Pack
- Conclusion