George Pond is a social media manager and writer based in Orlando, Florida. He has over 25 years of experience in technical writing, training development, teaching, and social media management. He currently manages social media for EcoPreserve and is co-owner of Code3W, Inc., where he develops social media courses and blogs. He has extensive experience documenting requirements, designing screens and databases, and testing software systems for various organizations, including Walt Disney World Co., U.S. Army, and Volusia County Schools.

1. G E O R G E P O N D – S O C I A L M E D I A M A N A G E R / W R I T E R
ORLANDO,FLORIDA FACEBOOK:HTTPS://WWW.FACEBOOK.COM/WAGESCOPE
GEORGEPOND@OUTLOOK.COM LINKEDIN:HTTPS://WWW.LINKEDIN.COM/IN/GEORGEPOND
CELLULAR: (407) 399-6802 TWITTER:@WAGESCOPE HTTPS://TWITTER.COM/WAGESCOPE
S U M M A R Y
 SOCIAL MEDIA – Three years bloggingat WageScope.com. Six Facebook pages. 893 LinkedIn connections. Hootsuite
certified.
 WRITING - Fourteen years corporate technical writing as enterpriseI.T. Analyst.Documented business case,functional
requirements, application design,and test plans.Wrote user guides and trainingmaterials.
 TRAINING DEVELOPMENT – Five years developingtrainingcourses and books for the U.S. Army, followed by three years
writingvideo scripts and programminginteractivevideodiscsunder Department of Defense contract.
 TEACHING – One year of public school teaching.Three years teachingand developinglesson materials for the U.S.
Army. Three years (part-time) teaching desktop programming at Disney University (WaltDisney World Co.) One year
(part-time) leadingan employee orientation program.
C U R R E N T P U B L I S H E D W O R K
BOOK S THE JOB-SEEKER’S HANDBOOK FOR SOCIAL MEDIA (126 PAGES)
THE TOOLKIT FOR SOCIAL MEDIA NETWORKING (FORMS)
IN TER N ET ECOPRESERVE.NET, WAGESCOPE.COM
W EB / BL OG DES I G N CODE3W.COM,JOBKETTLE.COM, RIVERSEDGEMH.COM
C OU R S E FAST-TRACK YOUR CAREER JOURNEY WITH SOCIAL MEDIA
E X P E R I E N C E
ECOPRESERVE SOCIAL MEDIA MANAGER 1/16 –PRESENT
ORLANDO,FL
DELIVERABLES: ECOPRESERVE.NET
 Migrated a Joomla website to WordPress.Updated HTML pages and blog posts.Documented a content management
strategy.
 Currently participatingin several corporatecommunications projects.
CODE3W,INC. CO-OWNER 10/13 –PRESENT
ORLANDO,FL SOCIAL MEDIA MANAGER AND TECH WRITER
DELIVERABLES: JOB KETTLE DESIGN DOCUMENT AND SCREEN LAYOUTS; DATA DESIGN; 15 VIDEO LESSONS;31 BLOG POSTS;1,851 TWEETS
 Developed a social media networking course published on Udemy.com. Published “The Job Seeker’s Handbook for Social
Media”. Developed a blog atWageScope.com and authored 31 blogposts. Produced demonstration videos. Tested
JobKettle.com. Documented issues and planned phased enhancements.
 Documented requirements for JobKettle.com. Created screen mock-ups. Designed the SQL database. Conducted data
analysisand application testing.
CONSULTIS CONSULTANT 4/11 –10/13
DELAND,FL SR. BUSINESS ANALYSTAND TECH WRITER VOLUSIA COUNTY SCHOOLS
DELIVERABLES: 2 DESIGN DOCUMENTS; 60 USE CASE DOCUMENTS; 2 TEST PLANS; TEST SCRIPTS;PRESENTATION SLIDES
 Documented requirements and screen layouts for a teacher evaluation system. Coordinated offshore development.
Conducted User Acceptance Testing (UAT) and training on tablet computer with school principals,teachers,and district
leaders.Initiated and designed weekly reporting. Provided telephone support.
 Documented requirements and data architecturefor systems integration in the K12 Exceptional Student Services
Department. Documented design and screen layouts.Coordinated offshore development. Trained staff in report writing.
Documented User Acceptance Test (UAT) materials.Provided telephone support.
VEREDUS CORP CONSULTANT 2/11 –3/11
ORLANDO,FL SR. BUSINESS ANALYST FLORIDA VIRTUAL SCHOOL
DELIVERABLES:250 FUNCTIONAL AND BUSINESS REQUIREMENTS
 Documented requirements for the bid/selection process of a content management system.

2. TEKPARTNERS CONSULTANT 6/10 –2/11
LAKEBUENA VISTA, FL SR. BUSINESS ANALYSTAND TECH WRITER WALTDISNEY WORLD CO.
DELIVERABLES: INTERFACE SPECIFICATIONS;FEASIBILITY STUDY;SYSTEM TEST SCRIPTS;SERVICE LEVEL AGREEMENT; 8 TRAINING MODULES
 Documented requirements, technical specifications,and testscripts for an enterprise content management team.
 Wrote trainingmaterialsfor shipboard deployment of a content management system.
SETFOCUS 9/09 –5/10
REMOTE/PARSIPPANY,NJ PROCESS ANALYST
DELIVERABLES: PROCESS MIGRATION REQUIREMENTS; AGILE/SCRUMIMPLEMENTATION PLAN;SALES PERFORMANCE DASHBOARD
 Documented business processes. Wrotea requirements document for business process migration. Documented
Agile/SCRUM methodology procedures. Implemented prototype Business Intelligencereporting.
CODE3W,INC. CO-OWNER 11/08 –8/09
ORLANDO,FL INTERNET ANALYSTAND TECH WRITER
DELIVERABLES:SEARCH ENGINE OPTIMIZATION (3 WEBSITES);SOCIAL MEDIA MARKETING (2 CLIENTS)
 Designed web pages and onlineSQL Server databases usingSQLServer Management Studio. Designed data movement in
MicrosoftSQL SSIS and reports in SSRS. Performed Search Engine Optimization (SEO) and social media marketing.
TEKSYSTEMS CONSULTANT 8/08 – 11/08
LAKEBUENA VISTA, FL SR. BUSINESS ANALYSTAND REPORT WRITER WALTDISNEY WORLD CO.
DELIVERABLES:REPORT DESIGNS (17);USE CASES (38)
 Documented reports and data elements for a Disney Vacation Club project. Created a Conceptual Data Model.
TEKSYSTEMS CONSULTANT 8/07 – 7/08
ORLANDO,FL SR. BUSINESS ANALYSTAND TECH WRITER STARWOOD VACATION OWNERSHIP
DELIVERABLES:SYSTEM USERS GUIDE; REQUIREMENTS DOCUMENTS (3); VISION DOCUMENT; WORKFLOW DIAGRAMS;REPORT SPECIFICATIONS
 Wrote a user guides and documented reservation system requirements. Initiated a rules engine strategy.
 Diagrammed inventory control workflows. Wrote user guides for reporting applications. Wrotereport specifications.
AQUENT CONSULTANT 8/06 –5/07
LAKEBUENA VISTA, FL BUSINESS ANALYSTAND TECH WRITER WALTDISNEY WORLD CO.
DELIVERABLES: SYSTEM CONFIGURATION PROCEDURES; REQUIREMENTS DOCUMENTS (2); TECHNICAL DESIGN DOCUMENT; TEST PLAN DOCUMENTS (2)
 Researched and wrote AS400 System Configuration Procedures.
 Documented requirements for Services-Oriented Architecture (SOA) components and Disney’s Honeymoon Registry.
 Wrote the documentation set (SRA/SDS, TSD, Test Plans,Deployment Guide and more) for an enterprise messaginghub.
TEKSYSTEMS CONSULTANT 8/05 –4/06
ORLANDO,FL BUSINESS ANALYSTAND TECH WRITER PBS&J
DELIVERABLES:REQUIREMENTS DOCUMENTS (2); TEST SCRIPTS;HTML HELP PAGES; MICROSOFT ACCESS REPORTS; DATA MODELS; SQL QUERIES
 Planned test strategies,authored scripts and led regression and releasetesting for an Emergency Response System.
Wrote the User Guide and context-sensitive help pages. Documented a Feasibility Study and dashboard requirements.
CODE3W,INC. CO-OWNER 4/05 –8/05
ORLANDO,FL WEB DESIGNER AND TECH WRITER
DELIVERABLES:DESIGN DOCUMENT; SCREEN LAYOUTS; DATA MODELS
 Collaborated on design of a real estate school marketing and registration web product. Created and documented the
website design.
WALTDISNEY WORLD CO. CASTMEMBER 8/88 - 4/05
LAKEBUENA VISTA, FL IT ANALYST,TRAINER AND TECH WRITER
DELIVERABLES:SOFTWARE USER GUIDES (3);REQUIREMENTS DOCUMENTS (5);
 Wrote MerchandiseBudgeting System User Guides. Documented requirements for Merchandise,Foods, Operations,
Engineering, and Custodial Division systems.Provided Data Architecture services. Prototyped a metadata repository.
 Taught Traditions I (orientation program). Taught the MicrosoftFoxPro DatabaseCourse at Disney.Wrote and led the
FoxPro Developer Course.
E D U C A T I O N
M.A., ED. HRD/TECHNICAL TRAINING GEORGE WASHINGTON UNIVERSITY
B.A., ED. MUSIC EDUCATION BOSTON UNIVERSITY