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Attitudes towards complaining
1. 1. Attitudes towards complaining
-43%
-32%
-45%
-42%
-18%
22%
31%
32%
33%
60%
I felt/ would feel that my
complaint made a difference
I felt/ would feel my complaint
was listened to and understood
I was/ would be worried that
complaining might affect the way
I was treated by the organisation
I felt/ would feel that making my
complaint was simple and easy to
do
I felt/ would feel confident to
speak up about my complaint
Disagree Agree
Breakdown of those
who have complained
and those who haven’t
-53%
-42%
-47%
-31%
-30%
-46%
-37%
-42%
-11%
-19%
28%
21%
35%
31%
52%
31%
48%
31%
79%
59%
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Of all the people
surveyed