Pearl Linguistics is UK's leading translation and interpreting services in 270 languages. Fastest turnaround times with the highest possible quality and customer satisfaction. Know more about Company culture, and services.

1. WHY
we LOVE our Interpreters?
www.pearllinguistics.com
Company Culture

2. WHAT’S A
COMPANY CULTURE?
Definition:
Company culture means shared values, visions, norms, working language, systems,
symbols, beliefs and habits of all members of a particular company.
It is the pattern of such collective behaviours and assumptions that are taught to all
organisational members as a way of perceiving, and even thinking and feeling.
Organisational culture affects the way people and groups interact with each other,
with clients, and with suppliers (in our case, interpreters).
It is shared mental assumptions that guide us to identify the appropriate behaviour in
various situations of our working life.
Once you fully understand and adapt Pearl’s New Company Culture, you will find it
much easier to give decisions in your daily work, dealing with various difficult
scenarios.
© Pearl Linguistics, 2015 4

3. PEARL’S
COMPANY CULTURE
Knocking down barriers of communication to ensure equal access to health
and social care for all.
How can a doctor perform without his necessary tools?
What if he didn’t have a medical degree?
What if he didn’t have a stethoscope?
Say he has these two, but he does not have an interpreter? What if his patient
could not understand him?
What if the patient misunderstood?
© Pearl Linguistics, 2014 5

4. PEARL’S
COMPANY CULTURE
What if the patient needed an emergency operation but couldn’t even
understand why?
Can you imagine being in labour for the first time in your life and there is no one
around you speaking your language, explaining to you the pain you are in is
normal. Or maybe not…
Members of which occupation may be needed day and night, weekends, bank
holidays or even Christmas? With a moment’s notice?
Doctors? Yes.
Nurses? Of course.
Ambulance drivers? Yes.
© Pearl Linguistics, 2014 6

5. PEARL’S
COMPANY CULTURE
Which other occupation is non-stop and similar to these lifesaving health
professionals?
© Pearl Linguistics, 2014 7

6. 8

7. 9

8. PEARL’S
COMPANY CULTURE
Here at Pearl, we work as team. All bookings belong to everyone and every
single one of us is responsible for every single booking.
Every call is a patient in need. Regardless of whom the client is, where they are
or what time it is, or what language. Regardless of how busy we are.
In the bigger picture, it doesn’t matter who your direct contact is and how they
treated you. At Pearl, we look beyond the unreasonable, stressed or sometimes
even rude client, keep calm and serve for the patient.
© Pearl Linguistics, 2014 10

9. 11

10. 12

11. PEARL’S
COMPANY CULTURE
Pearl’s customers and patients are always kept in the loop until their interpreter
is booked. On top of their health scare, we know our patients don’t need further
anxiety due to not knowing whether they will be able to communicate with the
doctor or not.
Pearl is a busy place to be. Attention to detail is the most important quality of a
Pearl coordinator. Pearl coordinator is organised, careful in data entry as well as
being able to multitask.
© Pearl Linguistics, 2014 13

12. 14

13. PEARL’S
COMPANY CULTURE
Pearl’s interpreters accept the job is difficult.
Having so many people’s lives under their responsibility cannot be an easy task.
They know this and they are up for the challenge every day.
They know they are not alone. They know the support is there. They know their
own limits. They know when they are approaching to that limit. They are not
worried. They ask for help on time. They get help. They are not on their own.
Pearl is a team. Join us on : https://twitter.com/PearlCareers
© Pearl Linguistics, 2014 15

14. 16

15. PEARL’S
COMPANY CULTURE
We believe in “3 step apology to get the customer on your side” The past,
the present and the future of apology!
1) The past – explained what you have done to fulfil
2) The present – what are you currently doing to rectify
3) The future – what steps will you take to avoid this happen in the future
© Pearl Linguistics, 2014 17

16. 18

17. PEARL’S
COMPANY CULTURE
Pearl interpreters care. They know the impact of their good work. They are
proud of it. Pearl interpreter goes home every day knowing that they saved
many lives.
Where else you can make this much difference in other people’s lives every ?
© Pearl Linguistics, 2014 19

18. 20

19. 21

20. 22