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Best Practices of Incorporating Email
       into Your Apps Using
         SendGrid & Parse



Parse
Best Practices of Incorporating Email into
  Your Apps Using SendGrid & Parse




Elmer Thomas                   Ilya Sukhar
 Developer Evangelist        CEO and Co-Founder

    SendGrid                     Parse
Agenda
•   Intro to SendGrid
•   Intro to Parse
•   Best Practices
•   Demo
•   Q&A
Parse / SendGrid

Elmer Thomas
Developer Evangelist
@thinkingserious


February 20, 2013
“If your emails don’t make it to the Inbox,
  you are talking to yourself. Not cool.”
          - Email Sending Ninja, Elmer Thomas
I want you to stop talking to yourself.
There’s a problem with email…...
20% of legitimate emails never reach the inbox.

       ... email is a pain for developers.
            ... your app NEEDS email.
SendGrid has sent over   90 Billion
                         Emails
Web API via
API Workshop
 Powered by IODOCS

              via
Inbound Parse
EVENT API
http://send.gd/FourSquareCaseStudy
http://send.gd/ListiaCaseStudy
Parse
Save data with ease.



             Using Email to Send Push Notifications   Parse
Make your app social.
                   Instantly.
The proven way to increase
engagement.
Say goodbye to servers!
Any device. Any time.
Parse Powered Customers
Best Practices of
Incorporating Email into
   Your Apps Using
   SendGrid & Parse
Do Personalize Your Emails
Maintain Your Brand
Do Keep It Simple
Do Spell and Grammar Check
Avoid Spam Filters
Be Mobile Friendly
Don’t Use No-Reply Addresses
Seize the Opportunity
Take Advantage of
        SendGrid’s Technology

•   Send Email
•   Retrieve Information
•   Receive Email
•   Real-time Event Notification Webhook
Don’t Forget About Analytics
How to Send An Email
Using SendGrid From a
 Parse-Powered App.
Require SendGrid Cloud Module




Run Cloud Function and Check for Comment
Get the Owner of the Photo




  Send Email with Sengrid
Thanks for Attending
                    Questions?
          Contact Parse: feedback@parse.com
    Contact SendGrid: elmer.thomas@sendgrid.com
      Recorded webcast will be emailed tomorrow.
Ask your questions in the GoToWebinar panel on the right.

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Best Practices of Incorporating Email into Your Apps Using SendGrid and Parse

Editor's Notes

  1. Elmer Thomas is a Developer Evangelist at SendGrid. He spends most of his time traveling to hack days and developer conferences helping make developers lives easier, usually through the magic of SendGrid ’s Email APIs.
  2. - What does losing 1 in 5 conversations with your customer cost? - How much time and money does it take to manage your Email Infrastructure - Server costs - ISP relationships - Build vs. Buy on email integration - Software maintenance - SendGrid - Leader in deliverability - Robust APIs for easy integration
  3. - Over 100 thousand customers - Over 100 full time employees - Industry relationships with ISPs and organizations such as MAAWG - Participation in Industry Leadership with initiatives such as DMARC
  4. [Live API demo at http://sendgrid.com/docs/api_workshop.html ] - Mention SMTP Relay - Web API Demo - Demonstrate the statistics endpoint
  5. - TheBirdyApp - TheBirdyApp sends you an email each day asking: - How did you spend your money today? - You respond via email with: #lunch $10.00 #coffee #3.00 etc.. - Using our Incoming Parse API, TheBirdyApp logs your responses - Then presents you with weekly charts showing you how your money is being spent. - Walk through graphic - 2-way automated email conversations through your app
  6. - Receive stats in real-time to a web hook - Create automated triggers - e.g. Create an alert when a key customer ’ s email bounces - Find new ways to engage your customers - Review weekly - Segment by category
  7. [Foursquare: http://sendgrid.com/resources/success_stories/foursquare-case-study.html ] - Early customer - Used to keep connected with co-workers and explore new activities - 10 Million users worldwide - 500,000 businesses with special offers - Emails used to alert customers to friend requests, check-ins, and "Mayorship" status. - Foursquare sends over 2 million emails per day, 60 million transactional emails per month. - SendGrid offers them reliability and scale - Email delivery rates of 96% + thousands of dollars in engineering resources saved
  8. [Listia: http://sendgrid.com/resources/success_stories/listia-case-study.html] - Listia is an online auction site with iOS and Android apps - Sell your unwanted things - Bid on other people's stuff using credits instead of real money - Have hosted over 3 Million auctions to date - As membership rose, email delivery, engagement and trades went down. - Emails are sent when members outbid one another, when friends join the network, for reminders and more - Membership rose rapidly causing a 30% increase in the amount of email sent on a monthly basis. Blocks at Hotmail and Yahoo! plagued them and they were put on blacklists. - Started to receive complaints from their users that they weren ’ t receiving email - As a result, experienced a lack of engagement among the community and interferences in their users ’ trades - Listia turned to SendGrid to solve their deliverability problems on three fronts – infrastructure, expertise and metrics. - the SendGrid team helped Listia implement key email best practices to improve their delivery success rates - First, Listia moved from a shared IP to a dedicated IP address. - Listia implemented DKIM so that ISPs could more easily identify them as legitimate senders. - Sendgrid whitelisted Listia at key ISPs to ensure delivery of their messages. - Listia ’ s email deliverability improved by 25%. - their signup verification emails increased by over 10%. - saved considerable infrastructure costs