Basic Do's of acceptance in a working environment & towards image enhancement

1. •Corporate Etiquette refers to a set of rules an
individual must follow while he is at work

2. Basic Etiquettes
•1) Offer a polite greeting
•2) Knock first – respect the closed doors
•3) Show up on time for meetings

3. 1.Punctuality
•"Arriving late was a way of saying that your own time
was more valuable than the time of the person who
waited for you." ― Karen Joy (American Author)

4. Some reasons why you should be punctual:
>Respect (for others)
>Meeting deadlines (strong work ethic & desire to be
productive)
>Team-centered goals (reinforces time-management skill)
>Professionalism (reliable and trustworthy employee)

5. 2. Communicate with class
Communication is a crucial aspect to achieve
organizational objectives and get any job done, whether
in-person or virtually.
Always have a strong communication plan while
attending a meeting.

6. Purpose of effective communication
•Prevent misunderstandings and avoid confusion
•Stimulates team building and boosts company culture
•Encourages employee engagement and improves morale
•Often results in a more productive and talented
workforce

7. Rules for effective communication
Confidence
&
Body language
Transparency
Eye Contact
Simple language
Polite
Good listener

8. Don'ts while communicating
Criticize in
public
Overcomplicate
your message
Defensive or
offensive
Interrupt
people
Shout or talk
too fast
Importance to
cell phones

11. 1) It is a way to communicate to employees what organization
considers
appropriate work attire.
2) Visual image.
3) Image of company.
4)Reinforce /diminish your image in front of your co-workers.
5) Be modest – gather attention for work rather than brand of
clothes.
6) Beware of casuals – don’t be a fashion disaster.
7) Be comfortable – wear comfortable clothes.
8) Dress as per the office culture.

12. 4. Telephone & Virtual Meeting Etiquettes
> Loud telephone conversation
> Loud conversations in person on the floor
> Virtual meeting is speakers instead of earphones
> Use office landlines & office hours for official purpose
instead of personal(long hours conversation)
> Keep your phone on vibration mode or low volume
> Try not to keep harsh music or offensive ringtones
> Whenever in virtual meeting keep our video on for
transparency of conversation and respecting the present

13. 5. Email Etiquette
•Business emails should be treated like business
correspondence not personal text message
•Include all necessary details and information in mail
•Do not “reply all” without checking the to and cc members.
Share mail
only to appropriate person/members
•Do not use distracting fonts/colours/emoji’s/language in
mail

14. Emails are Legal . It could be a
reason to land you in prison !!
 Email is permanent – It provides record
 Email is a valid document as per IT act
Email can be accessible anywhere anytime
Email can be forwarded & copied .

15. Forgetting to greet – Hi/ Hello/ Dear & finally closing
Being too formal – Address w.r.t relationship
Being too informal – Avoid nicknames & short names.
Forgetting the subject – Very critical
Hitting reply all – Disturbing , unnecessary communications.
Not punctuating – Commas, full stops, semicolons etc
Including too many personal details – Brief & to the point.
Typo Errors – Spelling mistake ,Punctuation etc .
Repeating Questions - address doubts without repeating questions .
Using Emojis – Avoid it always.
Tone – Maintain low profile
Common mistakes in business emails

16. Tips for writing perfect email

17. Let’s Start
Salutation
 Dear Sir / Madam ( To stranger )
Dear Mr/Ms/Dr/Professor + Surname ( When formal
relation & does not know or less known personally )
Dear Fernando ( when known personally )
Hi / Hello ( Friendly global )

18. Subject Line
 Never leave it blank – It may be possible mails may go to
Junk mail.
Concise & Precise
Should not look like spam messages –Hi, Hello ,Urgent,
congratulations.
Cut short Re Re FWD ( in chain ) and make it original
subject for easy reference .
If message is short , put it in subject line stating EOM
(only applicable to our colleagues & juniors ).

19. Reply, Reply to All, Forwards
 All of the above are not same .
Use Reply to all judiciously.
Forwards are options available to send same email to
additional recipient. Do check if attachment needs to be
sent or not.

20. Content
 Open with Salutation.
Greetings.
If you are sending to a stranger , introduce yourself.
Keep in mind you answer 2 question in an email
Why am I writing this email?
 What do I expect from this email ?
Write email that are easy to read – Wordings ,Paragraphs , space
between paragraphs , Bullets, Headlines , Avoid Caps , Avoid long messages.
Spell check before click Send button.
After concluding message , mentioned Enclosure and
highlight it as points.
SAMPLE

21. Basic Email Rules
 Avoid gossips , taking negative about others on emails.
Proper grammar & spell check
If your message includes a request , always close with a
thank you to recipient for considering it .
Do not expect or demand an immediate response
( unless it’s very urgent )
 If you receive a confusing or unclear email message ask
for clarification , discuss the matter in person.
Never use abusive language.

22. 7. Building Rapport
. Find appropriate moments to have casual
conversation
. Actively listen and remember details
. Schedule quality time regularly

23. 8. Understanding and driving
equality in work place:
a) Employee Engagement
b) Increased Productivity
c) Foster the Right Culture
d) Enhance Company Brand Reputation
e) Increases your respect and reputation in company
and market
f) Appreciate your subordinates if he/she works
honestly

24. 9. Cleanliness
Keep your workspace tidy at all times
Ensure to switch off electrical sources when not in
use.
Don’t throw leftover food in the washbasin sink.
Make sure to carry all the
brochures/product/personal diaries back once
meeting is over from conference room/pantry.

25. Business Dinner Etiquettes
The host should always lead.
The host should choose an appropriate
restaurant and make reservations ahead
of time
Take into consideration time(which suits
the guest) and transportation
reach ahead of time or call to ask what
their top few dishes are.

26. Business Dinner Etiquettes
Consider your guest when selecting food
options.
. Dress appropriately for the occasion
. Be respectful of the company's policies,
even though you're in a social setting.
Dress in a way that shows you're taking
the meeting seriously.

27. Business Dinner Etiquettes
Know the utensils' proper locations
For eg "Your fork (four letters) goes to the
left; your knife and spoon (five letters
each) go to the right" .
Know which utensils to use
For eg- “the largest fork is generally for
the entrée. The salad fork is smaller. The
largest spoon is usually the soup spoon”.

28. Business Dinner Etiquettes
Remember where plates and glasses go. For
eg- Your bread-and-butter plate is on the
left, the meal is in the middle, and your
water glass is on the right,"
Know the "rest" and "finished" positions
for eg-"Place your knife and fork in the rest
position (knife on top of plate, fork across
middle of plate) to let the waiter know you
are resting, "Use the finished position (fork
below the knife, diagonally across the plate)
to indicate that you have finished eating."

29. Business Dinner Etiquettes
Do not push away or stack your dishes.
Do not use a napkin as a tissue
Never ask for a to-go box.
The host should always pay
 Always say "please" and "thank you" to wait
staff
eg-As the guest, aim to not complain about
the service or food unless it's absolutely
crucial. It can be seen as insulting to the
host. Be as polite as possible to all staff
members at and outside of the restaurant.

30. 10) The Art of Presentation –
The “What”
Subject of presentation
Know and understand your subject / topic well
Structure your messages to have a smooth flow
Concentrate on your core message to be conveyed
Remember the central idea of why you are presenting –
The objective

31. The Art of Presentation – The
“When”
 Office conference room
 Customer’s office
 Lift lobby
 Escalator conversations
 Auditorium

32. The Art of Presentation – The
“How”
 Slide preparation – Appropriate background, colour
combination, font size, content (10,20,30)
 Focus on the audience
 Interacting with the audience, keep eye contact –
engage them
 Convey messages with clarity – Keep it simple, yet
clear and crisp
 Concentrate on your core message
 Interpret and understand the audience mindset

33. Being the audience
 Keep phones to ”silent”
 Take calls ONLY if necessary – ask for permission
 Listen to understand
 Raise hand to ask a question or clarification
 Do not “add comments” or “correct” if a senior or
your superior is the one presenting, unless asked
 Do not talk amongst yourselves during the
presentation or when one amongst you is answering
Webinar Do’s and Don’t’s – Group discussion