ICT400

1. Functional Processes , Application and System Chapter Extension 11

2. Business Process Management (BPM)

3. Q2. What Are The Functions Of Sales And Marketing Applications? 50056430 นายวันชัย ภารสุวรรณ์ ICT 400

4. *Prospect ( or lead ) generation- Mailings- E-mailings - Web site* Lead tracking - Record leads - Track product interests - Maintain history of contacts

5. * Customer management - Maintain customer contact and order history - Maintain and report credit status - Track product interests

7. Roll up sale projections into district, region, national, and international

9. Q3 : Operations Applications Manage finished-goods inventory and movement of goods to customer Used primarily by nonmanufacturers, distributors, wholesalers, retailers

10. Functions of Operations Applications

11. RFID (Radio Frequency Identification)

12. Manufacturing Information Systems

13. JIT (Just-in-Time)

14. Bill of Materials

16. Q5 What are the Functions of Human Resources Applications? 50009384

18. Q6 What are the Functions of Accounting Applications

19. Accounting Applications

20. 1.General ledger 2. Financial reporting 3. Cost accounting 4. Budgeting

21. 5. Accounts receivable 6. Accounts payable 7. Cash management 8. Treasury management

22. Cross-functional Process, Applications, And Systems

23. Why is Cross-Functional BPM not Quite So Easy?

24. Business Process Management Procurement , Product development , Production Order delivery, Distribution , Customer support

26. What Are the Benefits of Inherent Processes?

27. Functional Processes A B A

28. Cross-Functional Processes A A B

29. SAP R/3

30. Where are the functional and characteristics of customer relationship management(CRM) application? น.ส.นิภาพร ต๊ะใจ 51023062

32. Support and resell Sell Attract Win back Solicitation processes Lead-Tracking processes Relationship-Management processes

33. What are the functions and characteristics of Enterprise Resource Planning (ERP) applications?

34. Enterprise Resource Planning

35. Enterprise Resource Planning

36. SAP

38. Q5: What Are the Functions and Characteristics of Enterprise Application Integration (EAI) Applications? Important characteristics of EAI Make existing programs communicate and share data. The data separately. The development and become ERP Not centralized database

39. Enterprise Application Integration (EAI) Architecture

40. Benefits of EAI Reduced costs compared to ERP. Allows operation as follows. The company is targeting. Allows stepwise implementation Can lead to the end of the ERP.

42. Specify the scope of the EAI implementation

43. Develop and implement selected EAI systems

44. Assess the benefits of EAI

46. Cross-functional Processes

48. Interorganizational Processes:Supply Chain Management Chapter Extension 13

49. Q1 What are typical interorganizational processes?

50. Q2 What is a supply chain

51. Supply Chain Relationships Manufacturer 1 Supplier 1 Distributor1 Retailer 1 Customer 1 Manufacturer 2 Supplier2 Retailer 2 Distributor2 Manufacturer 3 Customer 2 Supplier 3 Retailer 3 Manufacturer 4 Customer 3 Distributor3 Supplier 4 Retailer 4 Manufacturer 5

52. Supply Chain Example Plastic Supplier Ski and Binding Manufacturer Skis Bindings Poles Distributor1 Aluminum Supplier Ski and Binding Manufacturer REI You Poles Purchase: Skis Bindings Boots Poles Steel Supplier Distributor2 Boots Ski and Binding Manufacturer Fittings Supplier Boots

53. การไหลของสินค้า องค์การ A องค์การ B องค์การ C องค์การ D Supplier Manufacturer Distributor Retailer Customer การไหลของข้อมูล

55. Q4 How does Supply Chain Profitability differ from Organizational Profitability

56. Q6) How Do Information System Affect Supply Chain Performance? FIGURE CE13-5 Benefits of information systems on supply chain performance - Reduce costs of buying and selling.- Increase supply chain speed.- Reduce size and cost of inventories.- Improve delivery scheduling—enable JIT.- Fix bullwhip effect.- Do not optimize supply chain profitability. นายวัชรพล แซ่ฟ่าน เลขที่ 11 รหัส 50018465

57. Q6 How Do Information System Affect Supply Chain Performance ? - Reduce costs of buying and selling . - Increase supply chain speed . - Reduce size and cost of inventories. - Improve delivery scheduling-enable JIL. - Fix bullwhip effect. - Do not optimize supply chain profitability.