Integration with Sercice Now using Mule ESB

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Prepared by – Sanjeet Pandey
Integration with Service-Now using Mule ESB

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Overview
- MuleSoft provides the most widely used integration platform to connect any application, data
service or API, across the cloud and on-premise continuum.
- It is always great to have the applications send alerts and create incidents or tickets when
something goes wrong. MuleSoft provides ‘ServiceNow’ connector to establish connection
between MuleSoft Applications and ServiceNow Database which seamlessly creates incidents,
requests, assign requests to groups or people.
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Prerequisites
• Service Now Account
• Service Now User Name and Password
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Microsoft Azure Shared Access Name and Key
Click Connection Information. In the Access connection information dialog, find the connection
string that contains the SAS key and key name. Make a note of these values, as you will use this
information later to perform operations with the namespace.
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Mule flow
Given below are the steps to be followed for integrating “ServiceNow” with MuleSoft
Applications:
• Install the ServiceNow Connector in AnyPoint Studio (3.5 and above)
• Create a new AnyPoint Studio Project and Flow.
• Before using the ServiceNow Connector in the Mule Flows, create a global element for
ServiceNow configuration which can be reused in all other flows wherever a ticket/incident
need to reported.
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Mule Flow (cont.)
• Configure the ServiceNow connector by providing the following information for the global
element
– User Name
– Password
– Service Instance URL
• It is best to include the ServiceNow Connector in the Catch-Exception-Strategy to raise
appropriate alerts based on the type of exceptions raised rather than in any part of the flow.
• Although, the ServiceNow Connector can be placed in any flow, it is best to include the
ServiceNow Connector in the Catch-Exception-Strategy to raise appropriate alerts based on
the type of exceptions raised.
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Mule Flow (cont.)
Mule XML -
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Output
• Run the Mule Application.
• Check the ServiceNow Accounts as both, the user requested for and user who is assigned the
request.
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