1. Program Project
Tom Tanner | Rochester Public Schools – Chartwells K - 12

2. Thesis Statement

Background

Decrease in overall student population

Decrease in catering sales due to budget cuts
Decline in Sales
To increase adult sales at the
high school (HS) through a value-added
menu and improved services.

3. Project Overview

Purpose



Provide improved menu selections and better availability to HS
personnel
Increase sales
Expected results and outcomes



Raise adult participation / sales, improved customer satisfaction
Increase sales / Admin & Management Fees
Key stakeholders  HS staff, school district, Chartwells K - 12

4. Implementation
Step 1
 Created and
distributed a
five question
survey
Step 2
 Created a
menu from
responses
Step 3
 Reviewed
menu, recipes,
and
preparation
 Setup
times with
procedure prekitchen staff
order online
Step 4
 Emailed high
school staff
about new
ordering
process
 Followed up
with emails for
feedback

5. Implementation
Overcoming the Roadblocks
Road Blocks Encountered

Listened to concerns, talked
through possible solutions,
revisited to ensure all major
obstacles had been addressed.
Delayed beginning

Due to start of school year and
staff shortages held off the start so
it could be implemented properly.
Buy in from high school
teachers and staff due to
distance to cafeteria

Fresh, ready-to-go product
available; minimal wait time; used
PA announcements, word of
mouth from patrons, posted
comments on dining website.

Resistance from kitchen staff



Steadily increased

6. Results
Participation
Meals per Day
25%
Goal: 20%
20%
18%
15%
10%
5%
6.5%
0%
Intial

Present
40
35
30
25
20
15
10
5
0
Goal: 35 meals
31
$100.75
11
$35.75
Initial
Admin. & Mgmt. Fees increase $6.93/day

Projection for full school year (180 days) - $1,247.40
Present

7. Results

Return on investment (ROI)



Financial success  worked with product we had in house
Non-financial accomplishment  Client pleased with improvement to services
for HS staff
Future considerations

Offer discounts reward program to get more staff to buy in sooner

Will be implementing at middle school in the Spring

Streamline menu for elementary schools for next Fall

8. Thank you!
Questions?