33. the Orange brand
33 Orange Brand Induction
more than just an
more than just an
iconic ad
iconic ad
34. the Orange brand
34 Orange Brand Induction
per second billing
1 year’s free insurance with
2 hour handset replacement
5 simple tariffs and no charge to switch
between them
up to 60mins of inclusive calls
35. the Orange brand
the Orange DNA
Orange is an optimistic, human brand that believes
in a better future, today, where we help everyone
to communicate, interact and collaborate more.
We focus on the benefits for people, rather than the technology. We deliver
reliable service and create simple experiences that are as friendly, honest,
straightforward, refreshing and dynamic as possible.
35 Orange Brand Induction
Editor's Notes
purpose
to provide an understanding of the Orange brand including its history and key elements
key message
the Orange brand was launched in 1994 with a DNA that is still true today, with a clear identity and tone of voice
top tips
the values section is optional, however they are an important part of the brand and relevant for everyone
if the people you are training are involved in design and communications we have specific identity modules to address their needs (extended brand identity)
So where did the Orange brand begin? What are the things that make up the Orange brand in how it looks, and how it behaves?
Firstly we need to step back in time to look at where it all began.
UK launch ad video
The launch was incredibly powerful and arguably changed the face of branding and advertising in the UK.
… but the launch of Orange was about more than just an iconic TV ad and end line…
The style was matched with real substance with our innovative products and services, which at the time were unique to the mobile market. Of course, they were soon copied by most other operators.
Incidentally, this tangible delivery of our brand promise through the products and services we offer is a key part of our launch strategy in any new country. No matter how good the brand, these solid proof points are crucial to driving the business forward.
[And there was more… At the time we were also the only network to offer a digital network, 2 lines on one phone, answer phone as standard, free itemised billing, free peak-rate calls and a network performance promise that gave back customers up to a minutes talk time for any dropped calls.]
At the heart of every strong brand is a DNA – those fundamental elements that make a brand what it really is at it’s heart.
If we need to summarise what Orange is all about in just a few short words, here they are…
[READ SLIDE]