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Information Architecture
     and City Data
      Noreen Whysel
     World IA Day NYC
     February 11, 2013
Road Map for the Digital City
• Rachel Sterne, NYC Chief
  Digital Officer
• Outlines City’s plans for
   –   Access
   –   Open Government
   –   Public Engagement
   –   Industry
• Open Data Mandate, signed
  April 2012
NYC Information Policy
• Providing citizen access to data
• Promoting NYC as a technology sector
• Data initiatives modeled after citizen efforts and
  programs in other cities:
   – Big Apps Contest
   – Change By Us NYC
   – City Council Open Government Mandate

  “If we’re going to continue leading the country in innovation and transparency,
  we’re going to have to make sure that all New Yorkers have access to the data that
  drives our city.” Press Release, NYC Mayors Office
Open Data Initiatives
Open Data Initiatives
App Contests and Hackathons
BigApps Contest
BigApps3.0




NYC BigApps 3.0 Winner - NYC Facets: Smart Open Data Exchange
http://nyc.pediacities.com/facets
NYCityMap (2006)




http://gis.nyc.gov/doitt/nycitymap/
NYCityMap Public Launch
• NYCity Map (2006, 2009)
• Green Infrastructure
• NYC Parks
• RIP: Rat Information Portal
• SCOUT: Street Conditions Observation Unit
• SPEED: Searchable Property Environmental E-
  Database
• Street Closures
• Transportation
• ZOLA: Zoning and Land Use
Hurricane Evacuation Zone
      Finder (2006)
311 Information
• 14,012 Twitter followers to @311nyc
• 19.7 million 311 requests per year
• 16,879 iPhone App Downloads
• 300 person staff
• 180 languages spoken
• 60,000 average daily calls
• 20,000 number of New Yorkers a 311 Call Center
  representative speaks to every year
• 276,827 largest call volume in a single day
  (27 Jan 2011)
Notify NYC
3+ Alarm Fire            Electrical                 Road Closure - Planned

                                                    Road Closure -
Accident                 Evacuation
                                                    Unplanned

Accident/Emergency       Ferry Disruption           Senior Found

Aerial                   Fireworks                  Severe Thunderstorm

Air Quality              Flood                      Significant Event

Aircraft & Egress        Gas Main                   Simulated Activity

Aircraft Only            Gas Release / Leak         Simulated Fire

                                                    Simulated Fire/
Airport Disruption       H1N1
                                                    Explosives

Alert Cancelled          HAZMAT Condition           Snow
Alternate Side Parking   Heat                       Struck

Beach Status Change      Heat & Air Quality         Structural Collapse

Blasting / Demolition    Hurricane                  Survey

Bridge /Tunnel Closure   Informational              Termination

                         Issuance (mostly missing
Bridge Closure                                      Tornado
                         persons)

Brush Fire               Mass Transit Disruption    Tornado Watch

Ceremony / Gun Salute    Notification               Tropical Storm

Child Found              Oil Spill                  Water Main
Closure                  Other                      Weather

Closure/Citiwide         Outside of NYC             Winter Storm

Collapse                 Phone                      WNV Aerial Spraying

Disruption - Other       Power Outage               WNV Ground Spraying

Earthquake               Relocation                 World Trade Center
Social Media
Historical Simulations




Image courtesy of Joel W. Grossman, PhD
Combined Visualizations




Image courtesy of Joel W. Grossman, PhD
Road Map for Digital City Data Initiatives

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Road Map for Digital City Data Initiatives

  • 1. Information Architecture and City Data Noreen Whysel World IA Day NYC February 11, 2013
  • 2. Road Map for the Digital City • Rachel Sterne, NYC Chief Digital Officer • Outlines City’s plans for – Access – Open Government – Public Engagement – Industry • Open Data Mandate, signed April 2012
  • 3. NYC Information Policy • Providing citizen access to data • Promoting NYC as a technology sector • Data initiatives modeled after citizen efforts and programs in other cities: – Big Apps Contest – Change By Us NYC – City Council Open Government Mandate “If we’re going to continue leading the country in innovation and transparency, we’re going to have to make sure that all New Yorkers have access to the data that drives our city.” Press Release, NYC Mayors Office
  • 6. App Contests and Hackathons
  • 8. BigApps3.0 NYC BigApps 3.0 Winner - NYC Facets: Smart Open Data Exchange http://nyc.pediacities.com/facets
  • 10. NYCityMap Public Launch • NYCity Map (2006, 2009) • Green Infrastructure • NYC Parks • RIP: Rat Information Portal • SCOUT: Street Conditions Observation Unit • SPEED: Searchable Property Environmental E- Database • Street Closures • Transportation • ZOLA: Zoning and Land Use
  • 11. Hurricane Evacuation Zone Finder (2006)
  • 12. 311 Information • 14,012 Twitter followers to @311nyc • 19.7 million 311 requests per year • 16,879 iPhone App Downloads • 300 person staff • 180 languages spoken • 60,000 average daily calls • 20,000 number of New Yorkers a 311 Call Center representative speaks to every year • 276,827 largest call volume in a single day (27 Jan 2011)
  • 13. Notify NYC 3+ Alarm Fire Electrical Road Closure - Planned Road Closure - Accident Evacuation Unplanned Accident/Emergency Ferry Disruption Senior Found Aerial Fireworks Severe Thunderstorm Air Quality Flood Significant Event Aircraft & Egress Gas Main Simulated Activity Aircraft Only Gas Release / Leak Simulated Fire Simulated Fire/ Airport Disruption H1N1 Explosives Alert Cancelled HAZMAT Condition Snow Alternate Side Parking Heat Struck Beach Status Change Heat & Air Quality Structural Collapse Blasting / Demolition Hurricane Survey Bridge /Tunnel Closure Informational Termination Issuance (mostly missing Bridge Closure Tornado persons) Brush Fire Mass Transit Disruption Tornado Watch Ceremony / Gun Salute Notification Tropical Storm Child Found Oil Spill Water Main Closure Other Weather Closure/Citiwide Outside of NYC Winter Storm Collapse Phone WNV Aerial Spraying Disruption - Other Power Outage WNV Ground Spraying Earthquake Relocation World Trade Center
  • 15. Historical Simulations Image courtesy of Joel W. Grossman, PhD
  • 16. Combined Visualizations Image courtesy of Joel W. Grossman, PhD

Editor's Notes

  1. I was skeptical when this report came out in 2012. Because of the dual needs of promoting NYC as a Tech Center and providing citizen services.
  2. Created in 2006. During Hurricane Irene, WNYC.org and NY Times created their own versions of this map that users could update with their own conditions reports.
  3. You can now get up to the minute information on open 311 requests. They handle a whole lot of requests through their call center and social media channels
  4. Staffed by OEM Watch Commanders, available via Twitter and RSS, Localized messages via phone, email, SMSTaxi notification and electronic road signs operated by Dept of Transportation.Emergency Alert System broadcasts severe emergency information via TV and radio.
  5. It’s expensive. DoITT plannedto spend almost $2 million in the first 18 months of the order to get the city’s public data sets arranged in a standardized, downloadable format. Are the applications being developed what the citizenry really need?