3. What does the organization do?
Domino's Pizza is an international
organization that specializes
in pizza delivery.
4.
The human activity system within the organization is in charge of
handling data passed on by staff working at dominos. This
unprocessed information consists of:
Price/cost. The both the customer and sales department will have the
price and cost distributed to them in a form of a receipt. The sales
department will store this information into a database to be used for
calculating the business income of the restaurant.
Table number. The waiting staff will need to know the table number
of the customer as they will need to know where the order will be
held.
Date and time. The restaurant office will be informed of when the
order of each customer was taken place
Payment. The method of payment will be passed onto the restaurant
office to inform them how the transaction took place.
5. WHAT DATA DOES DOMINO'S PIZZA IS
GATHER?
Domino's information system is a highly complex
one that must deal with high priority requests
quickly and safely, ensuring that its messages
reach its destination. An example would be orders
for food. The information that the IS must gather in
this use case is:
1.
2.
3.
4.
5.
The food that was ordered, i.e pizza, drinks, sides
The address of the customer
The name of the customer
The customer's phone number
Payment details; have they paid by card already, or
will they pay on delivery?
6.
The information gathered above was needed for a
branch of Domino's Pizza's day to day operations. But
the IS also gathers data from all the branches within a
sector and sends it to head office, allowing them to
gather statistics, such as:
1.
2.
3.
4.
5.
?
How many pizzas were sold?
Which types sold most?
When were they sold?
What were the total takings for the day?
What was the average number of items in an order?
7. What processing is done by the IS to turn
data into information?
The data that is transformed into information by the
information consists of:
Secretary. The secretary is in charge of overseeing all
transactions and procedures of the business including
calculating business income of the restaurant by using the data
of all previous figures and processing it into comprehendible
information i.e. monthly sales figures. The secretary also takes
the customers' order and processes this information whilst
passing it to the pizza makers for them to produce the pizzas.
8. What information does the Domino's restaurant
IS distribute?
The information that our chosen system (Domino's restaurant
ordering system) distributes is the:
Customer order information: This information would be distributed
between the cooking staff (so they can prepare the food) and this
information would also be distributed to the waitering staff (so the
correct food can be taken out to the customer).
Price/cost of order: This information would be distributed to both the
customer (in the form of a receipt) and the sales department (on a
database to be stored for calculating the businesses income) of the
restaurant.
The table number: This information would be distributed to the kitchen
however this information would only be useful to the waitering staff as
they need to know where the order is going.
Date and time of order: This information would be distributed to the
restaurant office to inform them of when the order was placed.
How the customer paid: This information would also be passed onto the
restaurant office to inform them of how customers paid for their meals
(i.e. cash or debit card).
9. Who uses the information that is
produced?
The information produced can be used by many people
throughout the organizations. It is used by the chefs to know
all about what is to be cooked and the demand the public has
for it.
It is used by the waiters so they know which customers have
ordered what food, at what time and furthermore where they
are sitting. The information could also be used by the
manager and other high position staff for tasks such as
ordering extra ingredients and stock for what is the most
popular dishes (as well as which will need restocking and
which dishes may need to be ordered less in future).
Company managers may also look on the information
systems for details on profits and whether the restaurant is as
popular and busy as it needs to be in order to stay in profit.
10. How and where is technology
used?
The technology is used to record what the customers
have ordered and at what price it is, it is used to collect
numerical data on number of meals ordered, what table
and even how many times ordered per day. Which is
then manipulated in order to get results able to show
popular dishes as well as save what customers order
and furthermore send the information to the kitchen so
the chef can cook it quicker and so reduces time, and in
turn allows the customer to get their meals quicker?
It is used within the restaurant through handheld
devices for recording what they have ordered as well as
within tills situated within the restaurant (it also sends
information to the kitchen for the chef to see) this also
reduces the chance for errors by the waiter staff as they
will have set meals they can choose from and so stop
mistakes during entering and furthermore the meal as a
whole.
