1. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
1 | P a g e
Organizati
onal
structure
Jurisdicti
on/
Function
s
Public
Grievances
& Redress
(PGR)
Rules &
Standards
Freedom
of
Informatio
n
(FOI)
Standards
Public
Awareness
& Outreach
Linkages
with
Civil Society
Parallel
Complaint
Redress
Systems
. Punjab
Office of
the
Ombudsm
an Act,
1997,
-
(Registrati
on,
Regional
Offices
have been
established
to cater to
the needs
of southern
and
western
NGOs and
public
representati
ves are free
to approach
this office
for
redressal of
grievances
Parallel
Organizations
Are
i. Wafaqi
Mohtasib
ii. Banking
Mohtasib
iii.Tax
Mohtasi

2. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
2 | P a g e
Investigati
on and
Disposal of
Complaints
)
Regulation
s,
2005, have
been
placed on
-website
www.omb
udsmanpu
njab.gov.p
k.Provide
informatio
n required
by the
visitors
areas of the
province.
-important
decisions
are sent to
the press
for
publication.
of public
nature.
.

3. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
3 | P a g e
1
Sindh became the first province to have an institution of ombudsman http://www.ombudsmansindh.gov.pk/
and if
requested,
assist them
in drafting
their
complaints
etc.
Provincial Ombudsman of Sindh1
Presidential order in the year 1983, the provincial assembly of Sindh on 25th September 1991
passed a bill for the establishment of the office of ombudsman. This was later on assented by
the governor of Sindh on 23rdJanuary 1992.
Organizat
ional
structure
Jurisdiction
/
Functions
Public
Grievances
& Redress
Freedom of
Informatio
n
Public
Awareness
& Outreach
Linkages
with
Civil
Parallel
Complaint
Redress

4. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
4 | P a g e
(PGR)
Rules &
Standards
(FOI)
Standards
Society Systems
Under the
organizati
onal
structure,
POS
operates
through a
Secretaria
t: Karachi.
The
Secretaria
t is
headed
by a
Secretary,
reporting
The
Provincial
Ombudsma
n Sindh
investigate
compliant
against
mal-
Administrat
ion or
unlawful
and
unreasona
ble
practices
and
The rules and
standards for
processing of
public
grievances are
in the process
of
formulation.
However,
currently, the
POS follows
the Rules of
the Wafaqi
Mohtasib
(Federal
Ombudsman)
Freedom of
information
ordinance
was
promulgate
d by Sindh
Governmen
t on 10th of
August
2006 which
was a
replica of
FIO-2002
issued by
the Federal
Governmen
-Networking
with people
-
Ombudsma
n Sindh has
also
directed all
his regional
directors
a)to hold
meetings
with local
civic groups
to promote
awareness
of the role
-Engaged
the
media and
civil
society
organizati
ons
through
conferenc
es and
other
events.
-
Ombudsm
an Sindh
has
Naturally
there are
parallel
complaint
systems,
primarily in
the judiciary,
. Of the
administrativ
e
systems, the
primary
body dealing
with
complaints
of

5. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
5 | P a g e
2
the public safety commissions envisioned under the 2002 Police Order have barely been established and hence police remains virtually unchecked (and is one of the
reasons why the largest number of complaints against a single agency is against the police)
to him
are a
number
of
Directors
(both in
the
headquar
ter and in
the 13
Regional
Offices)
and
Advisors
/Consulta
nts.
Currently
recommen
d
corrective
measures
to the
agencies
concerned
There is no
defined
jurisdiction
for any
office and
any
aggrieved
person can
file a
complaint
and is also
guided by a
two decade
institutional
history of
procedural
precedents.
t. The
Ordinance
provides
for the role
of
Ombudsma
n Sindh :
“safeguardi
ng the right
of
the
applicants
of
obtaining
information
to which he
has a right
of
ombudsman
among the
common
citizens.
-
ombudsman
Sindh
himself has
also held
meetings
with the
local civil
society
groups
-
Publications
directed
his
regional
directors
to interact
with the
members
of the Civil
Society on
regular
basis to
create
awareness
.
corruption is
the Anti-
Corruption
Establishme
nt2

6. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
6 | P a g e
Regional
Offices
exist in
Badin,
Dadu,
Hyderaba
d,
Jacobaba
d,
Karachi
Central,
Karachi
East,
Larkana,
Mirpurkh
as, Mithi,
Naushero
Feroze,
Nawabsh
in any
office of his
choice.
An online
complaint
handling
facility is
being
developed
on the
website
www.moht
asibsindh.g
ov.pk
of access.” The
ombudsman
Sindh
publishes an
annual
report
which is
currently
available in
printed
form
-annual
reports and
other
materials
are also
sent on
regular
bases to all

7. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
7 | P a g e
ah,
Sukkur
and
Thatta.
The long
term goal
remains
having an
office in
every
districts
of Sindh.
stakeholder
s for their
study,
comments
and
suggestions.
Provincial Ombudsman of Baluchistan :
Established in March 2001 through Ordinance No.VI, 2001.
Organizat
ional
Jurisdiction
/
Public
Grievances
Freedom of
Informatio
Public
Awareness
Linkages
with
Parallel
Complain

8. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
8 | P a g e
structure Functions & Redress
(PGR)
Rules &
Standards
n
(FOI)
Standards
& Outreach Civil
Society
t
Redress
Systems
-Principal
Seat
-Head
Office:
Quetta
-Three
Regional
Offices:
Being
Establishe
d At
Loralai
(Defunct
Zhob
Division)
The
Ombudsma
n Have The
Same
Powers As
Are Vested
In A Civil
Court
Under The
CPC 1908
(Act V Of
1908),
Following
Matter
Namely;
Procedure
-making
necessary
investigation
-No heavy
expenses.
-Complaints are
received in the
Secretariat
from the
petitioners in
person or
through their
authorized
representative
or by mail.
Freedom of
Information
Act
Balochistan
2005 to
provide for
transparen
cy and
freedom of
information
to ensure
for the
citizens of
Baluchistan
an
The
findings of
Ombudsma
n is given
wide
publicity
through
print media
for public
-Regional
Directors
are also
utilizing the
electronic
media -
Member
of
-Asian
Ombudsm
an
Associatio
n
-
Internatio
nal
Ombudsm
an
Institute
No
Systems.

9. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
9 | P a g e
3
For guidance of complainants about procedures for submitting complaints and investigation, detailed information has been displayed at conspicuous place in the
premises. It may also be added that Regulations as per provisions contained under section 10(11) of the Ordinance have been framed and since been published in the
gazette of Balochistan in December 2005.
Nasirabad
At Dera
Murad
Jamali
(Defunct
Nasirabad
Div) And
Kech/
Gawadar
(Defunct
Mehkran
(Div)
-
Establish
ment Of
A)Summoni
ng And
Enforcing
The
Attendance
Of Any
Person And
Examining
Him On
Oath
B)Compelli
ng The
Production
Of
Documents
a) Complaints
could be
received either
at the head
office Quetta or
during visits of
the Provincial
Ombudsman
Baluchistan and
his officers to
the District
Headquarters.
b)Examined in
the Complaint
Section”
c) Submitted
d) Complaint3
improved
access to
public
records and
for the
purpose to
make
governmen
t more
accountabl
e to its
citizens.
Section-18
Recourse of
the
High lights
the
Ombudsma
n
institution
through the
regional
languages
program of
Radio
Pakistan.
-On the
direction,
they
conducted

10. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
10 | P a g e
4
thirty days of the last date of the prescribed time for giving such
information or, as the case may be,
5
Where a complaint instituted is found to be malicious, frivolous or vexatious, the complaint may be dismissed by Mohtasib and fine may be imposed on the complainant
Another
Reg.
Office
Khuzdar
(Defunct
Kalat
Division)
Is Also
Under
Process.
C)Receiving
Evidence
On
Affidavits
D) Issuing
Commissio
n For The
Examinatio
n Of
Witness.
incorporated in
prescribed
Form “B” and
registration
number is
allotted to each
case.
e) Complaints
admitted for
regular
investigation
through the
Investigation
Officer.
f) initial scrutiny
Mohtasib4
Section-19
Dismissal of
frivolous,
vexatious
and
malicious
complaint5
the tour in
far-flung
areas and
hold
meetings
with
general
public for
the
awareness
of the
people of
the area.
Under the
provision of
Ordinance,

11. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
11 | P a g e
a) Annual
Report
containing
the
performanc
e of every
calendar
year is
regularly
published.
b) Articles,
newsletter,
hand out,
are also
being
published
in Local
newspaper
s on regular

12. Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti
12 | P a g e
basis.