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Impact of National Culture
on CSR
Forum on Global Engagement
July 7 2009
Kevin Moss
Head of CSR – BT Americas
The Trouble with Being Average




 Executives will need to more finely attune
 corporate social responsibility initiatives
 both to their core business and to the needs
 and expectations of international stakeholders.
 Bouquet, Crane and Deutsch , The Trouble With being Average, MIT Sloan Management Review
 (April 2009)
Social Safety Net
Civil Society and Social Responsibility
Corporate Philanthropy
The Responsibility Paradox: Multinational Firms
and Global Corporate Social Responsibility



   (April 2006)
   Gerald F. Davis - Stephen M. Ross School of Business at the University of Michigan
   Marina V.N. Whitman - University of Michigan - Stephen M. Ross School of Business
   Mayer Nathan Zald - University of Michigan - Department of Sociology
Legal = Good, Bad = Illegal
Nuanced Approach
Can Do vs Knuckle Under
Impact on Approach to Climate Change
Interconnectedness


 US Political Donations From Telecoms
                                                                       BT’s “The Way We Work Policy”
 Services and Equipment Providers

               Total
 Election
 Cycle
               Contributi
                            Contributions from
                            Individuals
                                                 Contributions from
                                                 PACs                 “We do not make any political
               ons
                                                                      donations. This policy extends to
 2010*         $478,680     $172,380             $306,300             the US and includes donations to
                                                                      political parties, individuals aligned
 2008*         $9,804,043   $6,169,728           $3,634,315
                                                                      with political parties and trade
 2006*         $6,454,249   $2,714,025           $3,740,224
                                                                      associations involved in politics or
                                                                      government. We do not operate
 2004*         $7,955,184   $4,692,880           $3,262,304           any Political Action Committees.”
               $11,791,60
 2002                       $2,011,318           $2,351,741
               1

               $17,490,31
 2000                       $4,602,691           $2,216,881
               6

Source – Open Secrets.Org
Individual          Corporate


 Political

                                       Employment


Legal


                                      Social Safety Net
Community



 Commercial                           History



                          Religious
Ask Yourself - What is My Objective ?


   External reputation
   Employee engagement
   Export cultural approach
   Customer engagement
www.csrperspective.com

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Kevin Moss - Global Engagement 7/7/09

  • 1. Impact of National Culture on CSR Forum on Global Engagement July 7 2009 Kevin Moss Head of CSR – BT Americas
  • 2. The Trouble with Being Average Executives will need to more finely attune corporate social responsibility initiatives both to their core business and to the needs and expectations of international stakeholders. Bouquet, Crane and Deutsch , The Trouble With being Average, MIT Sloan Management Review (April 2009)
  • 4. Civil Society and Social Responsibility
  • 6. The Responsibility Paradox: Multinational Firms and Global Corporate Social Responsibility (April 2006) Gerald F. Davis - Stephen M. Ross School of Business at the University of Michigan Marina V.N. Whitman - University of Michigan - Stephen M. Ross School of Business Mayer Nathan Zald - University of Michigan - Department of Sociology
  • 7. Legal = Good, Bad = Illegal
  • 9. Can Do vs Knuckle Under
  • 10. Impact on Approach to Climate Change
  • 11. Interconnectedness US Political Donations From Telecoms BT’s “The Way We Work Policy” Services and Equipment Providers Total Election Cycle Contributi Contributions from Individuals Contributions from PACs “We do not make any political ons donations. This policy extends to 2010* $478,680 $172,380 $306,300 the US and includes donations to political parties, individuals aligned 2008* $9,804,043 $6,169,728 $3,634,315 with political parties and trade 2006* $6,454,249 $2,714,025 $3,740,224 associations involved in politics or government. We do not operate 2004* $7,955,184 $4,692,880 $3,262,304 any Political Action Committees.” $11,791,60 2002 $2,011,318 $2,351,741 1 $17,490,31 2000 $4,602,691 $2,216,881 6 Source – Open Secrets.Org
  • 12. Individual Corporate Political Employment Legal Social Safety Net Community Commercial History Religious
  • 13. Ask Yourself - What is My Objective ? External reputation Employee engagement Export cultural approach Customer engagement