The patient is no longer patient
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The patient is no longer patient. Presentation of Christophe Jauquet (Business Director Health & Medical, InSites Consulting) at the European Health Insurance Conference in Berlin on Friday 23 March, 2017.
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The patient is no longer patient
- 1. THE PATIENT IS NO LONGER patient ChristopheJ@insites.eu
- 2. Hello, I’m Christophe I am a health nerd, a basketball freak & a design fool @cjauquet THE PATIENT IS NO LONGER patient
- 3. insurance companies TODAY WHY WE don’t like @cjauquet THE PATIENT IS NO LONGER patient
- 4. #Simple #Personal #Transparent #Proactive #Reassuring @cjauquet THE PATIENT IS NO LONGER patient
- 5. Christophe Jauquet @cjauquet THE PATIENT IS NO LONGER patient
- 7. 2016 Top 3 most innovative marketing research agency of the world New York London Sydney Rotterdam Ghent Düsseldorf Timisoara 170 staff members complemented with 130 research professionals from our Global Moderator Network Our vision of contemporary marketing is evangelized through our best-selling books Proud to work for +30% of the world’s global brands InSites Consulting in a nutshell We have been cheered by the industry with more than 25 international awards 77 7 INSITES Consulting
- 8. WE BRING IN YOUR the customer meeting room @cjauquet THE PATIENT IS NO LONGER patient
- 9. THE PATIENT IS NO LONGER patient
- 10. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ able to remain calm and not become annoyed when waiting for a long time or when dealing with problems or difficult people
- 11. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ able to remain calm and not become annoyed when waiting for a long time or when dealing with problems or difficult people
- 12. @cjauquet THE PATIENT IS NO LONGER patient #Patientjourneys
- 13. @cjauquet THE PATIENT IS NO LONGER patient APPOINTMENTS WAITING ROOM DIAGNOSIS
- 14. @cjauquet THE PATIENT IS NO LONGER patient BETTER THAN our health WE MANAGE our car
- 15. THE chatbot WILL SEE YOU NOW @cjauquet THE PATIENT IS NO LONGER patient
- 16. @cjauquet THE PATIENT IS NO LONGER patient
- 17. @cjauquet THE PATIENT IS NO LONGER patient APPOINTMENTS WAITING ROOM DIAGNOSIS Insurance
- 18. @cjauquet THE PATIENT IS NO LONGER patient
- 19. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ able to remain calm and not become annoyed when waiting for a long time or when dealing with problems or difficult people
- 20. @cjauquet THE PATIENT IS NO LONGER patient BETTER THAN our health WE MANAGE our car
- 21. @cjauquet THE PATIENT IS NO LONGER patient
- 22. @cjauquet THE PATIENT IS NO LONGER patient
- 23. Patients want healthcare to be more… P Popular Pragmatic (omni-) Present Patient-centric PersonalizedParticipative Preventive Persuasive Predictive @cjauquet THE PATIENT IS NO LONGER patient
- 24. @cjauquet THE PATIENT IS NO LONGER patient
- 25. @cjauquet THE PATIENT IS NO LONGER patient
- 26. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ able to remain calm and not become annoyed when waiting for a long time or when dealing with problems or difficult people
- 27. THE PATIENT IS NO LONGER patient
- 28. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ One who receives medical attention, care, or treatment.
- 29. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ One who receives medical attention, care, or treatment.
- 30. @cjauquet THE PATIENT IS NO LONGER patient
- 31. @cjauquet THE PATIENT IS NO LONGER patient
- 32. @cjauquet THE PATIENT IS NO LONGER patient Informed Empowered Active Connected Engaged
- 33. @cjauquet THE PATIENT IS NO LONGER patient actively manage PATIENTS WANT TO THEIR own health
- 34. “It’s my damn body” @cjauquet THE PATIENT IS NO LONGER patient
- 35. @cjauquet THE PATIENT IS NO LONGER patient “Life comes with many challenges. The ones that should not scare us, are the ones we can take control of.” “My Medical Choice” NYT Angelina Jolie, 2013
- 36. @cjauquet THE PATIENT IS NO LONGER patient Hippocrates
- 37. @cjauquet THE PATIENT IS NO LONGER patient
- 38. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ One who receives medical attention, care, or treatment.
- 39. @cjauquet THE PATIENT IS NO LONGER patient -1 ILLNESS 0 HEALTHY +1 Happiness
- 40. @cjauquet THE PATIENT IS NO LONGER patient Beauty Energy Balance Enjoy (15-30 yr) (30-45 yr) (45-60 yr) (+60 yr)
- 41. @cjauquet THE PATIENT IS NO LONGER patient HEALTHCARE
- 42. 1. Sleep 2. Food 3. Activity 4. Data @cjauquet THE PATIENT IS NO LONGER patient
- 43. @cjauquet THE PATIENT IS NO LONGER patient 1. Sleep
- 44. @cjauquet THE PATIENT IS NO LONGER patient Measures people make to maintain physical health 66%
- 45. @cjauquet THE PATIENT IS NO LONGER patient 4th most popular health app
- 46. @cjauquet THE PATIENT IS NO LONGER patient
- 47. @cjauquet THE PATIENT IS NO LONGER patient
- 48. 2. Food @cjauquet THE PATIENT IS NO LONGER patient
- 49. @cjauquet THE PATIENT IS NO LONGER patient 2nd most important measure to maintain physical health Most popular health app 2nd most important reason to buy a wearable
- 50. @cjauquet THE PATIENT IS NO LONGER patient Nutritional Supplements
- 51. @cjauquet THE PATIENT IS NO LONGER patient Obvious health cues
- 52. @cjauquet THE PATIENT IS NO LONGER patient Activity equivalent labelling
- 53. @cjauquet THE PATIENT IS NO LONGER patient Australion food labelling
- 54. 3. Activity @cjauquet THE PATIENT IS NO LONGER patient
- 55. @cjauquet THE PATIENT IS NO LONGER patient 3rd most important measure to maintain physical health
- 56. @cjauquet THE PATIENT IS NO LONGER patient
- 57. @cjauquet THE PATIENT IS NO LONGER patient 2nd most popular health app
- 58. @cjauquet THE PATIENT IS NO LONGER patient 4. Data
- 59. @cjauquet THE PATIENT IS NO LONGER patient
- 60. @cjauquet THE PATIENT IS NO LONGER patient
- 61. @cjauquet THE PATIENT IS NO LONGER patient
- 62. 1/3 Health tracking Belgian data, The state of Mobile, In the Pocket 2016 @cjauquet THE PATIENT IS NO LONGER patient
- 63. 62%of people with 2+ chronic medical illnesses spend time every day tracking their health status PEW Research, Pew Internet & American Life Project, 2013 40% with 1 medical condition – 19% with no condition @cjauquet THE PATIENT IS NO LONGER patient
- 64. @cjauquet NEW HEALTH SERVICES HOW health data IS CREATING 52%would share for Insurance discount Rock Health - US consumers survey 2015 IT’S ALL ABOUT THE data
- 65. @cjauquet THE PATIENT IS NO LONGER patient IT’S ALL ABOUT THE data
- 66. @cjauquet THE PATIENT IS NO LONGER patient IT’S ALL ABOUT THE data
- 67. @cjauquet THE PATIENT IS NO LONGER patient IT’S ALL ABOUT THE data
- 68. @cjauquet THE PATIENT IS NO LONGER patient ‘Patient’ One who receives medical attention, care, or treatment.
- 69. THE PATIENT IS NO LONGER patient
- 70. @cjauquet THE PATIENT IS NO LONGER patient #NoMoreWaiting #BetterServices #HealthManagement Patient NEEDS Patient TRENDS People are actively managing their health to be(come) happy. Four different trends show the increasingly popularity. Patients expect being serviced as good as in any other industry. Healthcare is lagging behind in servicing the patients’ needs. Healthcare is often characterized by long periods of waiting. This is the biggest patient need within the industry.
- 71. @cjauquet THE PATIENT IS NO LONGER patient
- 72. @cjauquet THE PATIENT IS NO LONGER patient Take-away BECOME AN INSIGHTS-LEAD BUSINESS
- 73. @cjauquet THE PATIENT IS NO LONGER patient Closed online communities