Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
PB Newsletter
1. 1
Our Mission
to provide universal, accessible and modern services to the entire population of
the country.
Our Vision
to deliver quality services at the Bank’s offices. Our first priority is to ensure
total clients’ satisfaction based on our customer friendly, accurate and prompt
services.
Our Strategy
to continue to develop our retail banking, provide international standards in
operations, offer high competitive products, diversify and simplify accessibility of
service.
People’s Bank was ranked 17th place among the 100 fastest grow-
2007 FINANCIALS
ing banks in CIS in 2007 by the Russian publication Kommersant
As of December 31, 2007
and the Information Agency Interfax.
ASSETS (GEL 000s)
Liquidity funds 49 013
Based on research done by Lider – an international system of money Net Loans 126 101
transfers - People’s Bank of Geogia was awarded by “Golden Fixed Assets 81 586
Certificate” in the nomination “Trustful and Faithful Partner. Total Assets 289 608
LOAN PORTFOLIO (GEL 000s)
Business Loans 51 146
People’s Bank was nominated as a Top Charity Giver bank of the
Loans to Individuals 77 742
year and its Director General Mr. Giorgi Goguadze, as the best
Total Loans 128 888
Manager of the year and awarded a prize “Golden Papyrus 2007”.
LIABILITIES AND EQUITY (GEL 000s)
Deposits 144 974
According to the poll provided by a TV program Business Currier o/w Time deposits 53 551
Total Liabilities 212 977
among representatives of mass media, Mr. Goguadze was Total Shareholders ‘ Equity 76 631
acknowledged as the Best General Director of 2007, while People’s Total Liabilities and
Shareholders‘ Equity 289 608
Bank of Georgia was itself described as the innovation of the year.
INCOME STATEMENT (GEL 000s)
Total Interest Income 16 159
According to the business rating provided by The Georgian Times Total Interest Expense 5 162
media holding Giorgi Goguadze General Director of People’s Bank Total Non-interest Income 36 948
Total Non-interest Expense 35 158
of Georgia was acknowledged as the Best Manager of 2007 while
Net Income Before Provisions 12 787
People’s Bank of Georgia – as the best company of the year. Net Income 10 640
Annual Edition. January 2008 www.peoplesbank.ge
2. 2
Achieving Prosperity Together
Therefore, I am proud to announce that we have made
solid progress towards our social responsibility goals this year.
The activities of the People’s Bank and the People’s Fund
cover such issues as employment, difficulties in rural regions,
the sphere of education, interaction and collaboration with
state entities, promotion of development of the sphere of
healthcare, culture and sports, and provision of assistance to
socially vulnerable population.
The People’s Fund is replenished by a percentage of the
daily proceeds of the operations of the bank and these funds
are channeled to cover the needs of the socially vulnerable
layer of population. Apart from provision of social assistance
the concept of the People’s Fund envisages funding of projects,
submitted by socially vulnerable representatives of population
on grant basis. In such manner the People’s Bank and the
People’s Fund are assisting individuals and their families to
start business for improvement of their livelihood and thus
George Goguadze promote social mobility.
General Director of the Peoples’ Bank The People’s Bank and the People’s Fund have always
been and shall continue to be in the service of population. We
are doing our best within the limits of our capacity to render
assistance to as many people, as we can. We would be most
pleased if other Georgian companies and businesses would
begin to follow our example and shall become more actively
“Peoples’ Bank - at people’s service”. This is not just a
represented in charitable activities within Georgia.
slogan or a motto, nor simply a beautiful turn of phrase, but it
is in truth the core philosophy of our bank — our will and The time is not yet here when the spheres of healthcare,
belief. No bank, not matter how successful it might be, cannot education and athletics will be able to sustain themselves
truly fulfill its purpose unless it is working for the betterment without assistance from businesses. The role of businesses in
of the people, and is helping move the whole community promotion of development of these spheres of our community
towards a brighter future and greater prosperity. This is why is decisive, while social stability in its turn is a guarantee, leading
the People’s Bank was founded and works daily with a deep inevitably to the sustainable development of businesses.
sense of social responsibility – exemplified by our charity
foundation “The People’s Fund”. In this we are together and shall continue to stand together.
Annual Edition. January 2008 www.peoplesbank.ge
3. 3
“NFC” Mobile Phones –
Alternative for banking card of the People’s Bank
People’s Bank is offering to its customers yet another The NFC mobile phones can conducts secure
new product. The “NFC mobile phone” shall be rolled out identification of a person, which allows for automation of entry
throughout Georgia in several months, which allows customers of staff into offices and other restricted areas. Information of
purchased goods shall be transferred to the Peoples’ Post,
which shall ensure delivery of purchase to the new owners.
People’s Bank, the most socially conscious bank in
Georgia, shall be the first bank to place social billboards and
light-boxes throughout Georgia. Owners of NFC mobile
phones shall be able to channel donations to the accounts of
various charities which are in the service of socially vulnerable
households, orphans or orphanages just as they might purchase
a product from a billboard by using the NFC phone.
At this early stage of the project this service is available
only on one model of Nokia phones; however this technology
to use it like a debit card. The phone’s connectivity with will be introduced in many different models of mobile phones
electronic equipment and our software which provides for
in the nearest future.
the implementation of wireless banking transactions creates a
fully functioning “money phone”. Owners of NFC mobile
Georgia is the only country among CIS countries, where
phones can place their mobile phone in the proximity of special
NFC mobile phones have been introduced. This new
readout equipment and then can: purchase items in
supermarkets, movie-theatres, restaurants, purchase goods technology is becoming more widespread in European
or services directly from advertising bill-boards (tickets, countries, but is still cutting edge. According to forecasts by
magazines, etc), pay for transport fares (metro, buses), or 2013 around 400 million mobile phones shall be equipped
simply obtain additional information from advertising. with NFC technology.
“P2P card transfers”
”
People’s Bank was the first bank to offer “P2P card through sms service. The limit of transfers through P2P card
transfers” in the Caucasus region. This service allows transfers amounts to 30 000 GEL and commission fee is
customers to transfer money from card to card without having 0, 5%. Card transfers are implemented in Georgia only by
to visit a bank location. Thus, money can be easily lent and processing center of the People’s Bank on the basis of
borrowed without cash and arrears on credit cards can be processing platform “Compass plus”.
covered from salary or other cards. Utilization of new product
shall be possible through the network of Peoples’ Bank ATMs We are pleased to announce that after several months of
in 24 hour regime. effort the new product was introduced to the market and as a
result P2P card transfers became available for the first time to
For implementation of given transaction the client has to our Georgian customers – all done without visiting the bank.
go to any ATM of the People’s Bank and enter the number of The client should know the number of the addresses card, go
the addressee visa card. The addressee shall receive transferred to ATM and implement the above referred transaction. Upon
amount in any spot of the world. The client shall have completion of the transfer the client will be notified through
opportunity of obtaining information on transfers immediately their phones SMS.
Annual Edition. January 2008 www.peoplesbank.ge
4. 4
People’s Farmer –
An innovative project of the People’s Bank, In 2007, the volume of assets
increased 2.6 times, the credit
Targeted towards the development of
portfolio increased by 161 per
agriculture in Georgia cent, and shareholders capital
increased by 354 per cent.
In order to promote the up to 30 000 GEL while annual interest
development of agriculture and charged is 14-16 %. The same interest
employment of rural population People’s rates apply to business agri-credits for In 2007, People’s Bank
Bank has started innovative and enterprises. Term of the loan for farmers introduced 21 new retail
unprecedented project “People’s is 1-12 months and for enterprises from products.
Farmer”. It should be noted, that a 1 to 5 years. Schedule of repayment is
project of such large scale has never individual and adjusted to the needs of a The portfolio of corporate
before been implemented in the client. The People’s Bank has provided loans increased 6 times over
agricultural sector. The objectives are to 10 million credit-resources for provision
the preceding year.
provide lines of credit to rural households of such loans. On average amount for
for the purpose of stimulation of the standard loans is up to 20 000 GEL,
development of Georgian agriculture, to while the upper limit is not defined. During January-December
render assistance in identification of Around 500 projects shall be funded and 2007, the guarantee portfolio
markets for selling of product, up to 5 000 persons shall be employed. of corporate clients increased
establishment of links with processing 170 times.
Project implementation shall take
and exporting companies, increase of form in the following stages:
rural population, encouraging of farmers
development of questionnaire by People’s Bank is the leading
initiatives in Georgia, increase total People’s Bank and its dissemination to Bank in Georgia in express
employment of rural population, broadenfarmers, evaluation of filled in money transfers. Currently
of experience in agricultural sphere, questionnaires, operational there are 17 international and
promotion of fair sale price of produce,
consideration of potentially successful 1 local transfer systems
ensure availability and accessibility of
projects, offering of consultancy services serving our customers. The
agrarian loans. to farmers, identification of markets of volume of money transfers
This project will support state sales of products, provision of credits
grew by 71 per cent in 2007.
policy focused on development of and monitoring.
agrarian sector to the aim of creating We will consider ourselves a
more jobs, the development of the success in this venture if we are able to
agrarian sector as a whole, and to help reanimate the agricultural sector and
revitalize the rural economy. create more jobs, as well as increase the
People’s Bank is interested in total exports of Georgian production.
development of agri-crediting, attractingOur hope is that as other companies
of new clients and increase of efficiencybecome involved in the implementation
of its network of its branches. of the project, GDP shall increase, which
Terms of agrarian credits are quite in its turn shall have positive impact on
favorable for farmers. Amount of economy of the country as a whole.
standard loans for farmers is from 1000
Annual Edition. January 2008 www.peoplesbank.ge
5. 5
People’s Post –
People’s Bank is the leader in
first worldwide franchiser
plastic card business. We
of company “Aramex” operate 150 ATMs, 350 POS
Terminals, 850 thousand cards
services shall be offered forwarding issued, 650 thousand VISA
through express-mail and other services. cards.
The customers shall be offered truly
innovative services, such as: shop and Our Bank the only banking
ship, which shall allow persons to institution in Georgia which
purchase goods through internet and get
serves all State social
these goods delivered to Georgia in short
programmes and provides
period of time and at favorable terms.
payments of pensions and
Georgian People’s Post and The cost of services shall be moderate
social allowances.
transnational company “Aramex” have and shall be competitive with costs of
concluded an agreement, according to other companies.
which People’s Post is the first franchiser We have the biggest network
Aramex offers shop and ship
of Aramex in the world. The agreement of branches in Georgia and
services, which allows customers of
was signed by the director of People’s cover all regions including
other countries to have their own mailbox
Post Zviad Sajaia and the head of remote ones. In more than half
in USA and England. Customers can
European Bureau of Aramex, Adnan regions we are the only
receive correspondence and private and
Athan. banking institutions. In 2007,
business pouches on this mailbox, as well
the number of branches
People’s Post shall propose to as goods, purchased through internet.
increased to 210.
Georgian customers full package of Starting from today the People’s Post
services, offered by Aramex in full shall start delivery of pouches of
compliance with international standards customers to Georgia.
and tariffs, acceptable for customers.
The company also possesses
This is the first Jordanian unique system of tracking of parcels and
investment in Georgia and the form of cargo, which along with other technical
this investment, as provided by the solutions ensures successful
agreement, is noteworthy. The development of its business. Special
investment by Aramex is not direct communication and technological
capital investment, rather the company infrastructure, developed by Aramex
shall implement in Georgia large-scale ensures implementation of operations
technological and intellectual throughout the world and connection of
investments. all offices into the unified information
network.
People’s Post through utilization of
Aramex capacities shall have opportunity
of implementation of international
forwarding. Along with standard
Annual Edition. January 2008 www.peoplesbank.ge
6. 6
Help Provide Meals,
Education and Medical Aid
to Orphans in Georgia.
A Charity Campaign:
People’s Bank is conducting a campaign to collect funds for
orphan children.
If you’d like to participate in improving of quality of their life
and donate to the Martkopi Boarding House for orphans children
please transfer your money on acc:
1 2 3 2 0 2 11 3 0
with
Peoples’ Bank
of Georgia.
Even a single Lari could help
change a child’s life.
Annual Edition. January 2008 www.peoplesbank.ge
7. 7
Give Us a Call
Do you have a bank referral?
Personal Banking
Sopho Nozadze 555500 (212)
sopho.nozadze@peobge.com
Corporate Banking
Nino Zurabishvili 555500 (181)
nino.zurabishvili@peobge.com
Do you need a bank account?
Time and Current Deposits
Avto Veruleishvili 555500 (287)
avto.veruleishvili@peobge.com
Do you need a plastic card?
Visa Plastic cards
Giorgi Talakvadze 555500 (287)
giorgi.talakvadze@peobge.com
Do you need an installment?
Teimuraz Shengelia 555500 (287)
teimuraz.shengelia@peobge.com
Are you a pensioner or social beneficiary?
Pensions/ Social allowances
Irakli Khurtsilava 555500 (213)
irakli.khurtsilava@peobge.com
Do you need insurance?
Theona Goderidze 25 39 00
tgoderidze@pmail.ge
Ana Khmaladze 25 39 00
akhmaladze@pmail.ge
Do you need service of People’s Post?
Mikheil Khetsuriani 555500 (285)
mikheil.khetsuriani@ppg.ge
Do you need a consumer or business loan?
People’s Credit
Shota Potskhveria 24 46 22
Annual Edition. January 2008 www.peoplesbank.ge