Rise of Talent Operations—The Fundamentals

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The Rise of Talent Ops
1

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Failure to attract and retain top talent is the number
one concern for executives—before economic growth
and competitive intensity.
The C-Suite Challenge
Conference Board 2019

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The Challenge | Crossing the Chasm Requires More than Technology
Shift from “Role & Applicant” to “Capability & Candidate”

Crossing the Chasm | The Challenge for VP
P
“Transformation is a great idea, but no one
is going to buy into it when they're all
focused on closing reqs.”

The Rise of Talent Ops | Defined
5
Talent Operations is the function, team
members, and processes responsible for enabling
the overall talent organization to work more
eﬀectively, to execute locally and at scale, and to
create new value by incorporating more modern
practices, deploying more innovative
technologies and delivering more consistent
outcomes.

Can I get a
quick
show of
hands...
1. Do you have a formal TalentOps function? (yes/no)
2. If yes, is it a part of talent acquisition, part of HR, or
part of a centralized COE?
3. If not, what’s holding you back?
a. Lack of funds/resources
b. Unsure where to begin
c. One more thing on my list

Today’s Agenda
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● Leadership in Crisis // Talent Ops
101
● A New Core Component // Pillars of
Excellence
● Building a TalentOps Team on the
Fly
● Establishing // Deploying Your Ops
Task Force

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Ops in the Time of COVD-19
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An unassuming function leading recruiting through its most dire days

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If leaders have a clear way forward, human
beings are amazingly resilient. There is a
documented "rally eﬀect."
COVID-19: What Employees Need From
Leaders Right Now, Gallup 2020

Gallup’s
Crisis
Leadership
Checklist
1. My leadership has a clear plan of action.
2. My supervisor keeps me informed about
what is going on.
3. I feel well-prepared to do my job.
4. My organization cares about my
wellbeing.
5. My organization sets the expected
norms, and reinforces what has proven
to work.

Gallup’s
Crisis
Leadership
Checklist
aka Talent
Ops 101
2. My supervisor keeps me informed about
what is going on.
4. My organization cares about my
wellbeing.
5. My organization sets the expected
norms, and reinforces what has proven
to work.

The Rise of Talent Ops | Defined
Leaders Drive Strategy, Talent Ops Drives Execution
13
Technology
&
Innovation
Process
&
Scale
Teams
&
Resources
Reporting
&
Analytics
“The most successful recruiting leaders have talent operations
leads supporting them. If the role doesn’t exist, they go to the mat
for that headcount.”

The Rise of Talent Ops | Making the Case
A New Core Contributor to
Your Team
Pillars of
Operational
Excellence
“You have to continually take in
information to understand what's going on
in the talent organization. It can’t be an
afterthought—it has to be a core function.”
“You want me to take on internal mobility,
to activate brand ambassadorship,
etc—and I need someone to activate and
accelerate these things.”

The Rise of Talent Ops | Finding Your Ops Lead
Building an Ops
Team on the Fly
■ Systems savants
■ Process peeps
■ Analytics addicts
■ Due diligence debutantes
Who to look for:

Building an Ops
Team on the Fly
■ Thick-skinned… but
well-respected
■ Strategic-minded... but
outcome-oriented
■ Flexible and adaptable…
What to look for:

■ Set clear goals and
parameters for the function
■ Create a value mandate that
extends up and down
■ Back them up
17
Building an Ops
Team on the Fly
How to enable:

The Rise of Talent Ops | Create Your Task Force
Taking Advantage of an Obsession
with Excellence
Creating order from chaos is an ops
professional’s lifeblood—put it to
work by creating a COVID Task Force.
● Assemble a council of delegates from
recruiting teams to maintain a pulse.
● Tighten cycle times to ensure optimal
candidate experience and hiring velocity.
● Optimize your digital strategy from tech
stack to brand and advertising.

Gallup’s
Crisis
Leadership
Checklist
aka Talent
Ops 101
○ Informing strategy, owning global comms
2. My supervisor keeps me informed of what’s going
on.
○ Activating champions to push new SOPs
○ Enabling recruiting teams with information.
4. My organization cares about my wellbeing.
○ Resourcing recruiting teams appropriately.
5. My organization sets the expected norms, and
reinforces what has proven to work.
○ Socializing best practices, supporting managers,
bubbling up feedback.

The Rise of Talent Ops | Deploy Your Task Force
Setting the Operations Mindset Loose on Your Wishlist
Journey Mapping
& Workﬂow
Optimization
Local Campaigns
& Global
Messaging
Candidate &
Hiring Manager
Experience
End-to-End
Reporting &
Benchmarking
Up-Skilling &
Re-Skilling
Recruiting
Teams

April 30th
The Career Path
Ted Kleber, Talent Acquisition
Operations Manager, Twilio
Michael Newman, Senior
Manager of Talent Acquisition
Operations, Twilio
May 7th
What Good Looks Like
Eileen Kovalsky, Global Head of
Talent Acquisition Operations,
Avanade
Nikki Cochran, Recruiting and
Operations Lead, Humans Doing
April 14th
New Ways of Measuring Success
Kevin Blair, VP Talent
Acquisition, Beamery
Lee Andrews, Director of Talent
Acquisition EMEA and APJC, IBM
Don’t miss the coming sessions!

Spark is the first community for talent operations leaders. Whether you're a seasoned
talent operations leader, new to the industry, or anything in between, you'll find everything
you need to go to the next level.
Join here.

Rise of Talent Operations—The Fundamentals

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