Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

What research has mySociety been doing internally? - Alex Parsons, mySociety

72 views

Published on

This was presented by Alex Parsons from mySociety at the Impacts of Civic Technology Conference (TICTeC 2018) in Lisbon on 18th April 2018. You can find out more information about the conference here: http://tictec.mysociety.org/2018

Published in: Technology
  • Be the first to comment

  • Be the first to like this

What research has mySociety been doing internally? - Alex Parsons, mySociety

  1. 1. Service Surveys 10 Years of asking simple questions on FixMyStreet and WriteToThem @alexparsons @mysociety
  2. 2. FixMyStreet Service Surveys — @alexparsons — @mysociety — #TICTeC 1. Is this the first time making a report? 2. Was the problem fixed after a month? Survey
  3. 3. FixMyStreet Service Surveys — @alexparsons — @mysociety — #TICTeC Reports by Year
  4. 4. FixMyStreet Service Surveys — @alexparsons — @mysociety — #TICTeC % of first time reports
  5. 5. FixMyStreet Service Surveys — @alexparsons — @mysociety — #TICTeC First Time Report Types 1. Parking 2. Abandoned Vehicles 3. Dog Waste 4. Street Lighting
  6. 6. FixMyStreet Service Surveys — @alexparsons — @mysociety — #TICTeC Serial Report Types 1. Graffiti 2. Litter 3. Fly Tipping 4. Street Cleaning
  7. 7. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC 1. Did the representative write back? 2. Was it your first time writing to a representative? Survey
  8. 8. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Institutions
  9. 9. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Representatives For: Scottish Parliament, National Assembly for Wales and London Assembly Constituency Representatives reply to proportionally less messages that Regional Representatives
  10. 10. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  11. 11. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  12. 12. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  13. 13. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  14. 14. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  15. 15. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Different Demographics
  16. 16. WriteToThem Service Surveys — @alexparsons — @mysociety — #TICTeC Lessons ● There are different patterns of use for different parts of civic tech websites. ● That different people do different things reflects importance of usage reflecting society. ● But also that this is hard to do because the differences appear far before people see the site.
  17. 17. Exploring Research Service Surveys — @alexparsons — @mysociety — #TICTeC

×