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A presentation to TICTeC Local London
by Dr. Tammy Esteves, Troy University
https://www.proschoolonline.com/blog/how-analytics-can-be-useful-for-developing-smart-cities/
CivicTech to empower democracy
and increase civic engagement:
Local gov examples from the United States
Political
Participation
Technology may provide some answers
Political participation and trust in
government are in evident decline
Polarization, low voter turnout, rise
of incivility, ideological disconnects
How I got here
How I got
here
Image from the 2013 Knight Foundation report “The Emergence of
Research
questions
• What is the relationship between sustainability,
emergency management, and smart city
technology?
• Are the same cities leading the way in all three
areas?
• Are the departments siloed, or are they
collaborating (or at least cooperating)?
• Is a model emerging for doing this well?
Initial questions
• Full circle to – the use of technology for building
community.
• If and how is the technology being used to make
life better? How are these all connected for
sustainability and resilience holistically?
Evolution
Research
process
So, what are some ways
technology is being used to
promote democracy and
increase civic engagement?
• Social Media
• Decrease Digital Divide​
• Increase Civic Participation​
• eVoting
• Crowdsourcing
• Reaching online students
Social Media
• #lovelansing, #orlandostrong
• City of Orlando and Orange County Commissioners
• CivicPlus
• Crime prevention and police assistance
• Emergency alerts and severe weather updates
• Activities and class registration
• Town Halls and Council meetings
• Public Service Announcements
• Construction Updates and Road Closings
• Job applications
• Facebook Town Hall
Crossing the
Digital Divide
Louisville, KY: Digital Inclusion Plan. Residents
in one of the city’s lowest-income
neighborhoods can stroll down to their local
community center for free high-speed internet
access, digital literacy training and assistance
in entrepreneurship skills. (GOVTECH)
Austin, TX: Smart Work, Learn, Play. Connect
underserved communities with digital
inclusion program that will put an internet
connection, digital literacy training and
computers in every housing authority home.
(GOVTECH)
Increasing civic
participation
• Raleigh, NC: InVision Raleigh, a web-based
3D tool that uses geospatial analytics to
provide place-based scenarios allowing
citizens to visualize and interact with proposed
changes in the city, exploring trade-offs
between scenarios and conditions.
(GOVTECH)
eVoting
• Arizona, Colorado, Missouri
and North Dakota allow some
voters to return ballots using
web-based portal.
• West Virginia has a mobile
voting app using blockchain
technology.
• Nineteen states + DC allow
some voters to return ballots
via email or fax.
Crowdsourcing
Reaching the online students
Politics and Pop Culture Politics in the Digital Age
• Growth of technology
• Citizen journalism; digital democracy
• Social media in politics
• Social media in governance
• eParticipation & CivicTech
• Civic activism; Social media in protests
• Crowdsourcing
• Civil liberties in a digital age
• DigiGov in the movies
• What is pop culture?
• Cinema & Video, Television
• Books
• Art (including graffiti)
• Music
• Social Media
A word about apps –
CONSOLIDATE!
City of Boston (7) – BOS:311, Commonwealth
Connect, TrashDay, ParkBoston, StreetBump,
Boston PayTix, Where's My School Bus
Other cities – Seattle FindItFixIt, CycleAtlanta,
City of Calvary Pets (Calvary has 12 apps)
And just because it is cool – BCN Visual
Interesting Cocktail Party tidbit
Honest Elections Initiative in Seattle in
2015 – To allow lower-income residents to
participate in the campaign process, each
Seattle resident, regardless of immigration
status, receives four Democracy Vouchers,
worth $25 each. The vouchers are funded
through a tax, and can be donated to
candidates of the resident’s choice in city
elections.
“What is technologically
possible may not be
organizationally feasible, or
socially or politically
desirable.”
Teresa Pardo, Director of the Center for
Technology in Government (CTG) at the
University of Albany
"A smart sustainable city is an
innovative city that uses
information and communication
technologies (ICTs) and other
means to improve quality of life,
efficiency of urban operation and
services, and competitiveness,
while ensuring that it meets the
needs of present and future
generations with respect to
economic, social, environmental
as well as cultural aspects."
(UNECE and ITU, October 2015)
Let’s Network!
Twitter - @tlesteves
Email –
tlesteves@troy.edu
LinkedIn – Tammy Esteves

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Civic Tech to empower democracy and increase civic engagement: Local examples from the US - Tammy Esteves (Troy University)

  • 1. A presentation to TICTeC Local London by Dr. Tammy Esteves, Troy University https://www.proschoolonline.com/blog/how-analytics-can-be-useful-for-developing-smart-cities/ CivicTech to empower democracy and increase civic engagement: Local gov examples from the United States
  • 2. Political Participation Technology may provide some answers Political participation and trust in government are in evident decline Polarization, low voter turnout, rise of incivility, ideological disconnects
  • 3. How I got here
  • 4. How I got here Image from the 2013 Knight Foundation report “The Emergence of
  • 5. Research questions • What is the relationship between sustainability, emergency management, and smart city technology? • Are the same cities leading the way in all three areas? • Are the departments siloed, or are they collaborating (or at least cooperating)? • Is a model emerging for doing this well? Initial questions • Full circle to – the use of technology for building community. • If and how is the technology being used to make life better? How are these all connected for sustainability and resilience holistically? Evolution
  • 7. So, what are some ways technology is being used to promote democracy and increase civic engagement? • Social Media • Decrease Digital Divide​ • Increase Civic Participation​ • eVoting • Crowdsourcing • Reaching online students
  • 8. Social Media • #lovelansing, #orlandostrong • City of Orlando and Orange County Commissioners • CivicPlus • Crime prevention and police assistance • Emergency alerts and severe weather updates • Activities and class registration • Town Halls and Council meetings • Public Service Announcements • Construction Updates and Road Closings • Job applications • Facebook Town Hall
  • 9.
  • 10.
  • 11. Crossing the Digital Divide Louisville, KY: Digital Inclusion Plan. Residents in one of the city’s lowest-income neighborhoods can stroll down to their local community center for free high-speed internet access, digital literacy training and assistance in entrepreneurship skills. (GOVTECH) Austin, TX: Smart Work, Learn, Play. Connect underserved communities with digital inclusion program that will put an internet connection, digital literacy training and computers in every housing authority home. (GOVTECH)
  • 12. Increasing civic participation • Raleigh, NC: InVision Raleigh, a web-based 3D tool that uses geospatial analytics to provide place-based scenarios allowing citizens to visualize and interact with proposed changes in the city, exploring trade-offs between scenarios and conditions. (GOVTECH)
  • 13. eVoting • Arizona, Colorado, Missouri and North Dakota allow some voters to return ballots using web-based portal. • West Virginia has a mobile voting app using blockchain technology. • Nineteen states + DC allow some voters to return ballots via email or fax.
  • 15. Reaching the online students Politics and Pop Culture Politics in the Digital Age • Growth of technology • Citizen journalism; digital democracy • Social media in politics • Social media in governance • eParticipation & CivicTech • Civic activism; Social media in protests • Crowdsourcing • Civil liberties in a digital age • DigiGov in the movies • What is pop culture? • Cinema & Video, Television • Books • Art (including graffiti) • Music • Social Media
  • 16. A word about apps – CONSOLIDATE! City of Boston (7) – BOS:311, Commonwealth Connect, TrashDay, ParkBoston, StreetBump, Boston PayTix, Where's My School Bus Other cities – Seattle FindItFixIt, CycleAtlanta, City of Calvary Pets (Calvary has 12 apps) And just because it is cool – BCN Visual
  • 17. Interesting Cocktail Party tidbit Honest Elections Initiative in Seattle in 2015 – To allow lower-income residents to participate in the campaign process, each Seattle resident, regardless of immigration status, receives four Democracy Vouchers, worth $25 each. The vouchers are funded through a tax, and can be donated to candidates of the resident’s choice in city elections.
  • 18.
  • 19. “What is technologically possible may not be organizationally feasible, or socially or politically desirable.” Teresa Pardo, Director of the Center for Technology in Government (CTG) at the University of Albany
  • 20. "A smart sustainable city is an innovative city that uses information and communication technologies (ICTs) and other means to improve quality of life, efficiency of urban operation and services, and competitiveness, while ensuring that it meets the needs of present and future generations with respect to economic, social, environmental as well as cultural aspects." (UNECE and ITU, October 2015)
  • 21. Let’s Network! Twitter - @tlesteves Email – tlesteves@troy.edu LinkedIn – Tammy Esteves

Editor's Notes

  1. Good afternoon everyone.
  2. We work across departments and Our office was formed in 2010 as the Mayor's civic research and design team (one of the first in the nation). to explore, experiment, and evaluate new approaches to government and civic life. 
  3. As a disclaimer, I will also say that this is very much a work in progress. I am somewhat at the point where I can hear my dissertation chair say, “stop researching and just write the thing already.” Digital citizenship
  4. As a disclaimer, I will also say that this is very much a work in progress. I am somewhat at the point where I can hear my dissertation chair say, “stop researching and just write the thing already.”
  5. We teach don’t’s about online behavior. But what about the do’s? ISTE 5 competencies of digital citizenship: Inclusive:I am open to hearing and respectfully recognizing multiple viewpoints, and I engage with others online with respect and empathy. Informed:I evaluate the accuracy, perspective, and validity of digital media and social posts. Engaged:I use technology and digital channels for civic engagement, to solve problems and be a force for good in both physical and virtual communities. Balanced:I make informed decisions about how to prioritize my time and activities online and off. Alert:I am aware of my online actions, and know how to be safe and create safe spaces for others online.
  6. GCN: Mobile apps also make it easier for citizens to voice their opinion wherever they are, on their own time, giving citizen outreach initiatives the potential to reach a much higher proportion of residents than traditional approaches. Digital technologies can also help build trust and faith in government by improving experiences with municipal services
  7. The United Nations Economic Commission for Europe (UNECE) 
  8. Thank you for your time, and I hope you will join my network and stay in touch.