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Civic tech vs. illicit pharmacies - Ibraheem Saleem (Code for Pakistan)

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Civic tech vs. illicit pharmacies - Ibraheem Saleem (Code for Pakistan)

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This was presented at mySociety's TICTeC Show & Tell event, which was held virtually on 23rd March 2021. More details on the event can be found here: https://tictec.mysociety.org/showandtells/2021

This was presented at mySociety's TICTeC Show & Tell event, which was held virtually on 23rd March 2021. More details on the event can be found here: https://tictec.mysociety.org/showandtells/2021

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Civic tech vs. illicit pharmacies - Ibraheem Saleem (Code for Pakistan)

  1. 1. Medical Pharmacy Fighting the sale of counterfeit medicines through civic tech and digitisation
  2. 2. The Problem Illegal pharmacies are a big problem in Pakistan: ● In the KP province there are only 50 drug inspectors who are required to check more than 12,000 registered chemist shops ● In 66,879 inspections carried out from 2014-2018, 1,471 drugs were declared substandard and 146 spurious, 2,322 pharmacies were sealed, 72 FIRs were registered and 544 cases were decided by courts with the convicts being awarded fines and jail sentences (source: Dawn News) ● More than 600 drug licences issued in Peshawar were found to be fake on verification (source: Dawn News)
  3. 3. Issues and Challenges There were numerous issues and challenges in the pharmaceutical sector of the KP province. On one hand the health department faced issues in tracking duplicate and fake licenses and on the other hand there were no centralized online systems where drug store owners could apply for licenses online. There was a need for an online platform where: Users could easily apply for licenses Department could check duplicate and fake licenses Tracking the progress of each license would be easy
  4. 4. KHYBER PAKHTUNKHWA GOVERNMENT INNOVATION FELLOWSHIP PROGRAM Selecting the Problem Statement The Fellowship team received a request from the Department of Health KP to digitise and automate the pharmaceutical license registration, renewal and verification process. The Fellowship team selected the problem statement under the 6th cycle of the Fellowship program which was executed from June-November of 2020. A team of three Fellows were assigned to the department to develop a digital system for pharmaceutical license registration and make the entire process digital.
  5. 5. The KP Government Innovation Fellowship Program is a 6-month program supported by Code for Pakistan, the KP IT Board, and The World Bank Empowering Government Increasing Citizen Reach Creating Efficiency in Govt. Processes Increasing Govt. Transparency The Fellowship Program - Key Focus Areas
  6. 6. The Fellows Muhammad Awais Khan (Full Stack Developer) Asfandiyar (Full Stack Developer) Abbas Khan (UX/UI Designer)
  7. 7. Conducting User Research The Fellows conducted a user-research survey from a sample size of 50 respondents (pharmacy-owners). The figures illustrate the key findings of the user research survey Average time taken for license issuance Perception of manual processing
  8. 8. Developing a Solution The Fellows developed a fully centralized online platform that can digitise the entire process for license application, renewal and verification for pharmacies across the KP province. The online system has four main modules: Pharmacy Council Module 1 Applicant Module 2 DG Drugs Module 3 Inspector Module 4 Administrator Module
  9. 9. Applicant/Proprietor applying for pharmacy license AFTER SCRUTINY THE PHARMACY LICENSE IS AWARDED USER APPLIES FOR LICENSE ONLINE APPLICATION IS RECEIVED BY DG DRUGS DEPARTMENT APPLICATION IS ASSIGNED TO DRUG INSPECTOR ● DG Drugs Department receives the application ● The submitted documentation is checked against pharmacy council records ● If documents are valid the application is forwarded to Drug Inspector ● User creates account on the online portal ● User submits documents and selects license category ● User submits application ● Drug Inspector receives the application ● Drug Inspector is required to make a field visit to check the drug store location and its condition ● Drug Inspector can reject application if the pharmacy is substandard Applicant is awarded pharmacy license if the application fulfills the acceptance criteria User Journey Map users can track application status
  10. 10. System’s Security Features Unique Tracking IDs Numeric Captcha Codes Data Encryption Using QR Codes Online System’s Security Features: These security features ensure that the data remains safe and only valid licenses are issued
  11. 11. Pharmacy Inspection App Drug Inspectors conduct field visits to the pharmacy for checking documents, pharmacy location and facilities. These checks are made through the field inspection mobile app Verifying documents Checking medicines and facilities Taking geo-coordinates of pharmacy location
  12. 12. Generating Tamper-Proof Pharmacy License Digitally generated QR code Allotted license number generated through Unique ID and Random Number Digital signature Qualified person digital photo System generated validity date
  13. 13. Open Source Solution View project on GitHub The online system is accessible on an internet connected laptop, tablet and mobile phone. Moreover the online system has been developed using open source libraries and tools and the project has been licensed under the MIT License (MIT).
  14. 14. Impact so Far Over 15,000 manual records of qualified persons digitized Consumers can check authenticity of licenses by scanning QR-codes 20 Govt. officials trained Time reduced to acquire a license from 1 month to 10 days Department received a low cost sustainable solution
  15. 15. KP Government Innovation Fellowship Program codeforpakistan.org/programs/fellowship/ /codeforpakistan /codeforpk

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