1. Leader Makes Decision, Announces Decision Leader Presents Ideas, Ask For Question Leader Present Problem, Get Suggestion, Makes Decision Leader Permits Subordinate To Function Within Limits Set By Leader SCHOOL ENHANCEMENT MODULE Social and Emotional Learning LEADERSHIP TRAINING Leadership is the abilities to excel as though no limits to your capabilities TASK ORIENTED RELATIONSHIP ORIENTED Use of Authority By the Leader Area of Freedom for Subordinates Leadership Dominant Follower Dominant

2. IMPORTANCE OF FIRST AID Initiative Verses Responsibility

3. Join my friends… Let’s learn and have Fun !!! School Enhancement Module SAFETY Awareness PROGRAMME

4. A Collaboration Effort with KBI Education Consultancy TEAM MEMBER Engagement T H E P R O P O S A L

5. ENHANCING CUSTOMER SERVICE @ WORKPLACE It is clearly your advantage in creating a loyal customer and frequent user, as well as increasing sales and profits ENHANCING CUSTOMER SERVICE @ WORKPLACE Courtesy, Caring, and Willingness to Serve

6. ENHANCING CUSTOMER SERVICE @ WORKPLACE Enhancing Customer Service @ Workplace - P A R T 2 THE GAP MODEL

7. STRATEGIES FOR WIN - WIN “I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” LARRY BOSSIDY STRATEGIES FOR WIN-WIN BATNA analysis Best Alternative to a Negotiated Agreement

8. STRATEGIES FOR WIN - WIN INTRODUCTION The negotiation strategies can be classify in three chronological steps – Before, During and After.

9. RESPONDING TO CONFLICT RESPONDING TO CONFLICT … like porcupines, people prick and injure one another if they get too close; they will feel cold if they get too far apart. Sigmund Freud

10. RESPONDING TO CONFLICT “I am not interested in power for power's sake, but I'm interested in power that is moral, that is right and that is good.” Martin Luther King, Jr. An American Clergyman, Activist And Prominent Leader In The African-American Civil Rights Movement LUNCH - 60 mins In 1964, King became the youngest person to receive the Nobel Peace Prize for his work to end racial segregation and racial discrimination through civil disobedience and other non-violent means. By the time of his death in 1968, he had refocused his efforts on ending poverty and opposing the Vietnam War, both from a religious perspective. King was assassinated on April 4, 1968, in Memphis, Tennessee. He was posthumously awarded the Presidential Medal of Freedom in 1977 and Congressional Gold Medal in 2004; Martin Luther King, Jr. Day was established as a U.S. national holiday in 1986.

11. WRAP-UP OPTIONS GOAL REALITY INSTRUCTING DIRECTING TRAINING CIRCLE OF MOTIVATION EFFECTIVE COACHING & MOTIVATION FOR SALES Effective Coaching & Motivation For Sales

13. lost knowledge by study,

14. lost health by temperance or medicine,

15. but lost time is gone forever.SAMUEL SMILES

17. Visualize,

18. Structure,

20. Organization,

21. Problem Solving,

22. Decision Making,

23. Writing.MIND MAPPING

24. BCLS TRAINING BCLS BASIC CARDIAC LIFE SUPPORT CHEST Copyright 2010

25. ACCSS ( Student Care ) – CU Code CS-SP-304C-1 WSQ Advance Certification In Community and Social Services S T U D E N T C A R E C O M P E T E N C Y U N I T PLAN, IMPLEMENT and SUPERVISE STUDENT ACADEMIC WORK Copyright @ 2006 SINGAPORE WORKFORCE DEVELOPMENT AGENCY

26. Case Presentation and Discussion

27. CHANGI Beach Park We are HERE..!!!