An introduction


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An introduction

  1. 1. Leader Makes Decision,<br />Announces Decision<br />Leader Presents Ideas,<br />Ask For Question <br />Leader Present Problem,<br />Get Suggestion,<br />Makes Decision <br />Leader Permits<br />Subordinate To Function<br />Within Limits<br />Set By Leader<br />SCHOOL ENHANCEMENT MODULE<br />Social and Emotional Learning<br />LEADERSHIP TRAINING<br />Leadership is the abilities to excel as though no limits to your capabilities<br />TASK ORIENTED<br />RELATIONSHIP ORIENTED<br />Use of Authority By the Leader<br />Area of Freedom for Subordinates<br />Leadership<br />Dominant<br />Follower<br />Dominant<br />
  2. 2. IMPORTANCE OF FIRST AID<br />Initiative Verses Responsibility<br />
  3. 3. Join my friends…<br />Let’s learn and have Fun !!!<br />School Enhancement Module<br />SAFETY<br />Awareness<br />PROGRAMME<br />
  4. 4. A Collaboration Effort with KBI Education Consultancy<br />TEAM MEMBER<br />Engagement<br />T H E P R O P O S A L<br />
  5. 5. ENHANCING CUSTOMER SERVICE @ WORKPLACE<br />It is clearly your advantage in creating a loyal customer and frequent user, as well as increasing sales and profits<br />ENHANCING CUSTOMER SERVICE<br />@ WORKPLACE<br />Courtesy, Caring, and Willingness to Serve<br />
  6. 6. ENHANCING CUSTOMER SERVICE @ WORKPLACE<br />Enhancing Customer Service @ Workplace - P A R T 2<br />THE GAP MODEL<br />
  7. 7. STRATEGIES FOR WIN - WIN<br />“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.”<br /> LARRY BOSSIDY<br />STRATEGIES FOR WIN-WIN<br />BATNA analysis<br />Best Alternative to a Negotiated Agreement<br />
  8. 8. STRATEGIES FOR WIN - WIN<br />INTRODUCTION<br />The negotiation strategies can be classify in three chronological steps – Before, During and After.<br />
  9. 9. RESPONDING TO CONFLICT<br />RESPONDING TO CONFLICT<br />… like porcupines, people prick and injure one another if they get too close; they will feel cold if they get too far apart.<br />Sigmund Freud<br />
  10. 10. RESPONDING TO CONFLICT<br />“I am not interested in power for power's sake, but I'm interested in power that is moral, that is right and that is good.”<br />Martin Luther King, Jr.<br />An American Clergyman, Activist And Prominent Leader In The African-American Civil Rights Movement <br />LUNCH - 60 mins<br />In 1964, King became the youngest person to receive the Nobel Peace Prize for his work to end racial segregation and racial discrimination through civil disobedience and other non-violent means. By the time of his death in 1968, he had refocused his efforts on ending poverty and opposing the Vietnam War, both from a religious perspective. King was assassinated on April 4, 1968, in Memphis, Tennessee. He was posthumously awarded the Presidential Medal of Freedom in 1977 and Congressional Gold Medal in 2004; Martin Luther King, Jr. Day was established as a U.S. national holiday in 1986.<br />
  11. 11. WRAP-UP<br />OPTIONS<br />GOAL<br />REALITY<br />INSTRUCTING<br />DIRECTING<br />TRAINING<br />CIRCLE OF MOTIVATION<br />EFFECTIVE COACHING & MOTIVATION FOR SALES<br />Effective Coaching & Motivation For Sales<br />
  12. 12. TIME MANAGEMENT<br />PLANNING<br />PRIORITY<br />PROCASTINATION<br />TIME MANAGEMENT<br /><ul><li>Lost wealth may be replaced by industry,
  13. 13. lost knowledge by study,
  14. 14. lost health by temperance or medicine,
  15. 15. but lost time is gone forever.</li></ul>SAMUEL SMILES<br />
  16. 16. Mind maps are used to <br /><ul><li>Generate,
  17. 17. Visualize,
  18. 18. Structure,
  19. 19. Classify Ideas,</li></ul>As an aid in <br /><ul><li>Study,
  20. 20. Organization,
  21. 21. Problem Solving,
  22. 22. Decision Making,
  23. 23. Writing.</li></ul>MIND MAPPING<br />
  24. 24. BCLS TRAINING<br />BCLS<br />BASIC CARDIAC LIFE SUPPORT<br />CHEST Copyright 2010<br />
  25. 25. ACCSS ( Student Care ) – CU Code CS-SP-304C-1<br />WSQ Advance Certification In Community and Social Services<br />S T U D E N T C A R E<br />C O M P E T E N C Y U N I T<br />PLAN, IMPLEMENT and SUPERVISE<br />STUDENT ACADEMIC WORK<br />Copyright @ 2006 SINGAPORE WORKFORCE DEVELOPMENT AGENCY<br />
  26. 26. Case Presentation and Discussion<br />
  27. 27. CHANGI Beach Park<br />We are HERE..!!!<br />