An insurance company achieved up to 99% paperless operations through digital forms and processes. They used ACORD XML standards and Adobe fillable forms to standardize quoting and improve customer relationships. This enabled pre-populated forms, digital signatures, and data extraction between paper and digital documents. The paperless process improved efficiency, convenience, and customer service while reducing costs.

1. Paperless Business Operations Up to
99% in an Insurance Industry.
by Muhammad Asif

2. Vision of Paperless Paradigm.
• VPP, is much more sophisticated, with the
ultimate goal being that a paper file is never
generated in the first place.
• Still most of the Insurance Companies ,Insurers worldwide and Careers in US, are
practicing the initial communications with their clients, through physical papers
such as proposal forms i.e. in Underwriting the Policy schedule, Debit Note, receipt
etc. and in the Claim FNOL, Claim Payments. and same with agents/brokers/re-
insurer.

3. Main Objectives.
• Save time, costs, and labor.
• Improve efficiency.
• Improve Communication.
Through Web/Email/SMS etc..
• Provides Convenience.
• Improve CRM (Customer Relationship Management)
• Exchange information using EDI ACORD
Standard USA (XML for PDF).
• (adjusters, physicians, attorneys, nurse case managers,
investigators, or state agencies)
• Achieving ROI.

4. What Is Acord?
ACORD was founded in 1970 as a standards setting
organization for the insurance industry ACORD, is the
Association for
<Cooperative Operations Research and Development>,
is the insurance industry's nonprofit standards
developer, a resource for information about object
technology, EDI, XML and electronic commerce in the
United States and abroad.

5. Functionality Includes:
Uplink feature to easily import bordereaux data from Excel,
ACORD XML and other formats.
Ability to process bordereaux declarations from Excel,
ACORD XML and other formats.

6. Paperwork of the past
• Paperwork is a thing of the past, or at least it should be. A
paperless process is best for everyone:
• Customers get better service, and agents and brokers can
spend more time selling policies and solving customer
problems.
• Technology exists to enable a completely paperless process
for insurance quotes and claims.

7. Various Forms of EDI
Adobe Web Form Acord XML General XML MS Excel
Adobe partners with Acord
Acord XML

8. ACORD fillable forms
“Combined with the ACORD XML standards, will
enable our members to improve quality and
service through automation of expensive manual
processing, while complying with government
mandates.”
Aziz Hussein,
Chief technology officer,
ACORD

9. Advantages of using Adobe fillable
forms.
• Standardize the quotation process within in-house,
independent agency, and broker systems using ACORD forms
• Use digital signatures to lock down parts of, or all of, a form.
• Create 2D barcodes to extract data between paper and digital
documents.
• OCR can be use to Scan the Physical Document to extract data
and convert to FORM XML.

10. A complex Paperless Insurance
Business Process <Request for PA quote>
Returned
Prepopulated forms
Agent Receive
Request Insurer/
Initiate Request for Insurance Company
PA Individual Request
policy quote over prepopulated
the
Email/SMS/phone/
forms
Insurer Bridge
Insurer Bridge
fax etc.. XML Apps Web portal
Apps Web portal
Web interface.
interface.
Agent/ Service
Initiate Request
for PA Individual
Broker OR SOAP
Messaging
policy quote Framework
Directly
Initiate Request
for PA Individual Customer/Agent
Customer/Agent Acord
policy quote over
Bridge Apps Web XML Insurance
Bridge Apps Web Template
web apps service.
portal interface.
Email/SMS
Core System
Customer/Prospects portal interface. Notifications DB

11. ACORD e-forms

12. List of Acord Forms Covering only for USA
Market.
• Country Wide P&C Forms.
• STATE P&C FORMS.
( State wise P&C Forms.)

13. ACCORD XML Compliant feature application

14. E-forms Features for Developers
Previously, when ACORD forms were updated, developers had to re-program each
time for each form. eForms contain a consistent XML format, and unique XML tags for
each form field, called eLabels.
eLabels are applied consistently across all ACORD eForms. ACORD has done the
mapping from the physical form fields to the eLabels, so we only need to build once.
The latest updates to eForms can be downloaded and plugged into our systems as it
get available online.
The industry as a whole supports ACORD and the development of forms. Will be
Incorporating ACORD eForms into our products that will help us stay current and
compliant. And eForms save insurer the time and expense of creating and maintaining
proprietary forms.
http://link.brightcove.com/services/player/bcpid65600241001?bctid=58355791001

15. Bottom line
• With Adobe solutions for ACORD XML forms
integration, insurers can enhance agent
satisfaction through improved service levels
and provides improve CRM almost Complete
paperless environment.