Standard Chartered Bank is a British bank headquartered in London with a network of over 1,600 branches and outlets and 5,500 ATMs in more than 70 countries and territories across the globe. With 125 nationalities represented by over 70,000 employees, the bank is a global leader offering Cash Management Services across the emerging markets for both corporate and institutional customers. SCB has over 3000 corporate customers who are availing Cash Management Services across 500 locations. The bank has appointed service providers in each of these locations who pick up cheques from the customers, perform offline data entry in a stand alone system and transmit the encrypted file to the processing hubs in SCB. Currently, encrypted e-mail is the main mechanism for transfer of transaction data between the service providers and SCB. In this case, maintenance and management of database on the offline system at service provider’s end becomes a complex process. Also, users in the processing hubs have to wait for the arrival of transaction files from the service provider (as an EoD process) rather than take it online. There was a need to develop an optimized solution which could increase the productivity with online data availability at the data capturing stage itself. SCB was very keen to develop a solution that would facilitate cheque collection data management and enable centralized server updation process.

1. Windows 7
Customer Solution Case Study
Leading Bank Improves Cheque
Collection Tracking and
Consolidation for Commercial
Banking Customers
Customer: Standard Chartered “Most of us have 3 screens open at once.
Bank
Web Site: Hovering over the taskbar image makes
www.standardchartered.com navigating multiple documents very easy
Customer Size: 70,000+
employees and intuitive. With this we are targeting 60
Country or Region: India
Industry: Banking percent increase in productivity.”
Matthew Norris, CIO India and South Asia, Standard Chartered Bank
Customer Profile
Standard Chartered Bank
With geographically distributed cheque collection
(SCB) is a leading MNC which points, Standard Chartered Bank had delays in
caters to various customer
segments with a wide range of
receiving information from the vendors collecting
products and huge customer the cheques till the instruments did not reach the
base across countries.
Headquartered in London, the
Processing Centre. It realized that it needed a
bank employs over 70,000 smart client based solution for the vendor
people worldwide.
premises which supported offline data entry. The
Software and Services bank decided to develop a solution which was
• Windows 7
• Windows Presentation
built on Windows® 7 operating system to speed up
Foundation business processes and increase efficiency by
• SQL Server 2008
• Windows Server 2008
simplifying everyday tasks, while improving quality
and consistency.
Partner: Mindgate Solutions
Business Needs represented by over 70,000
Standard Chartered Bank is a employees, the bank is a global
British bank headquartered in leader offering Cash
London with a network of over Management Services across
1,600 branches and outlets and the emerging markets for both
successes, please visit: 5,500 ATMs in more than 70 corporate and institutional
www.microsoft.com/casestudie countries and territories across customers.
s the globe. With 125 nationalities

2. SCB has over 3000 corporate platform for the service windows side-by-side, making
customers who are availing provider premises, which it easier to compare data files,
Cash Management Services supported offline data entry and copy and paste information
across 500 locations. and synchronizes with the SCB between documents. "Most of
us have 3 screens open at
server whenever
once,” explains Matthew
The bank has appointed service synchronization process is Norris, CIO India and South Asia,
providers in each of these initiated. SCB. “Hovering over the
locations who pick up cheques taskbar image makes
from the customers, perform “We wanted to take navigating through multiple
offline data entry in a stand advantage of new features in documents very easy and
alone system and transmit the Windows 7 from the smart intuitive.”
encrypted file to the processing client perspective and leverage
hubs in SCB. Windows Presentation Improves User Experience
The most immediately
Foundation (WPF). We are
noticeable improvement is the
targeting 60 percent increase
Currently, encrypted e-mail is improved, intuitive, easy-to-
in productivity,” says Guhan, navigate user interface.
the main mechanism for Software Architect, Mindgate
transfer of transaction data “Users are excited about the
Solutions. solution,” says Sarabjit Anand,
between the service providers
and SCB. In this case, Head Information Technology
The server is hosted on the India, GSSC & Nepal SCB.
maintenance and management
Internet and the same is “It’s a familiar interface, but
of database on the offline
accessible across all locations. with great improvements that
system at service provider’s
end becomes a complex allow users to see and quickly
Built on a centralized platform, access what they’re working
process. Also, users in the
the solution allows service on without guesswork, and to
processing hubs have to wait
providers to login to the customize where they want
for the arrival of transaction files
remote server and perform programs to appear.”
from the service provider (as an
data entry operations. Apart
EoD process) rather than take it
from the consolidated file Simplifies Everyday Tasks
online.
generation for the location, it is The availability of the new
smart enough to provide system eliminates the multiple
There was a need to develop an
various MIS required. This systems that are utilized at the
optimized solution which could helps in doing data analysis service providers premises,
increase the productivity with and take quick decisions as reduces manual intervention
online data availability at the required. process, organizes data,
data capturing stage itself. SCB facilitates various report
was very keen to develop a “This solution is among the generation about transaction
solution that would facilitate first of its kind initiative in the status, and benefits in
cheque collection data Cash Management Operations performing data entry and
management and enable in India,” comments Zuzar seamlessly transfer of master
Tinwalla, Head Trade, Cash & data from the bank to service
centralized server updation
CSG, India, SCB. “It ultimately providers. “The solution is
process. benefits the bank and its providing us speed, which will
customers in terms of increase our processing
Solution providing a completely efficiency. It gives us a
SCB’s key business objective automated solution for cheque competitive edge” says Zuzar
was to circumvent the existing data entry, MIS and various Tinwalla.
limitations and identify a solution other interactions seamlessly.”
that could provide online data
and reduce manual
Benefits
Early in its deployment, SCB
interventions. It identified that
already recognizes the
Mindgate Solutions Private
business value of the upgrade.
Limited, a core consulting and IT
services company, had the
Increases Productivity by 60 Percent
capabilities and good
SCB is expecting significant
understanding of delivering such
user productivity gains from
solutions. this solution. The simple,
intuitive interface with new
Mindgate proposed smart client Aero Enhancements enables
based solution on Windows 7 users to instantly arrange
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS
OR IMPLIED, IN THIS SUMMARY.
Document published November 2009