1. Mostafa Hussein Salem
Cairo – Egypt Phone: +20122 430 470 2 Email: mostafa.hu.salem@gmail.com
OBJECTIVE
Seeking a full-time position leveraging my educational and technical experience in
Computer and information Science
EDUCATION
Ain-Shams University May 2012
Bachelors of Science in Computer and Information Sciences Cairo, Egypt
EXPERIENCE
General Petroleum Company July 2011 – August 2011
IT Intern Cairo, Egypt
The Military Technical Institute November 2012- December 2013
IT Specialist Cairo, Egypt
• Attached old server’s domain with new server domain to be able to use old data from
the old server until it gets upgraded
• Created a network system between seven different labs each lab contained one
computer host and PCStations
• Performed hardware and software maintenance to insure that all devices are up to date
• Designed database using MS Access 2010 to evaluate, order, and organize student
records and grades
TEData May 2014- June 2014
Technical Support Intern Cairo, Egypt
• Troubleshoot ADSL issues
ElBaron For Trading And Manufacturing July 2014- Nov 2016
IT Specialist Cairo, Egypt
• Install new domain contain Active Directory, DNS, DHCP and Group Policy
• Performed hardware and software maintenance to insure that all devices are up to date
• Built surveillance camera system
• Installed and configured firewall PfSense in the company network
• Built
Cairo Plast Company Nov 2014- Nov 2016
IT Specialist Cairo, Egypt
• Administered and supported Office 365
• Troubleshoot domain issues and web hosting
• Troubleshoot Active Directory, DNS, DHCP and Group Policy
• Performed hardware and software maintenance to insure that all devices are up to date
• Built surveillance camera system in Factory and Administration Office
• Changed Network Infrastructure
• Installed New Server and Configured AD, DNS, DHCB, GB and WD
• Installed SQL Server on Main server Connected Comsys ERP system
• Setup VPN windows server service that connect factory with administration office

2. Etisalat Masr November 2016- Now
IT Customer Support Specialist
Cairo, Egypt
• Acting as a technical reference for Etisalat customers for handling and solving
problems related to their 3G Devices and any other data related services purchased
from Etisalat stores.
• Acting as a second line remote site for handling and solving software and hardware
Computer related problems for Etisalat selected retail stores to maintain their
computers
• Availability and ensure satisfaction exceeds in Etisalat stores like (Servers, Touch
screens, printers, Displays, Terminals…Etc.).
• Handle and prioritize trouble tickets and requests as a first line application support of
system users to ensure TTs are solved within their relevant SLAs.
CERTIFICATES
• ITIL Foundation Certificate in IT Service Management Apr 2016
TECHNICAL SKILLS
Programming languages: Java, Android, IOS, C#, C++, Prolog, Assembly
Database: Microsoft SQL 2005/2008
Tools and IDE’s Microsoft Visual Studio, Microsoft SQL Server, Xcode, Eclipse
Operating System: Windows Server 2008/ 2012, Mac OSX, Linux / Redhat 6
AFFILIATIONS
President of Sports committee at Faculty of computer and information science