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  1. 1. CURRICULUM –VITAE NasreenTaj Telephone:- 00-966 - 533877420 E-mail: - Visa: Dependent Visa, Ready to transfer Spouse Name: Mohamed Tasawer Hussain Working for Al yamama Spouse number: 00-966-533584996 Objective: IT Engineer with 4 years of experience in the field of ERP, Security, database, Project Coordination. Educational Profile: - Degree : Bachelor Of Engineering, (COMPUTER SCIENCE) Institution : STJ Institute of Technology, Karnataka, India University : Visweshwariah Technological University. Year of Passing : September 2011 External Courses:- • SAP ABAP course in Amino software technologies • McAfee antivirus certifications while working in company Skillset:- VB, Sql server, ERP, Crystal Reports, Windows server, Antivirus, Epo,VSE ( McAfee products) Employment History:- 1. From June– 2012 to July-2014 Company : McAfee (Intel Security) Designation : Tier 1 Technical Support Engineer Job Responsibilities:- • Windows server, Security products-EPO,VSE • Setting and controlling the scope of the project • work closely with the Tier 2 Engineer and network admin. • Provide technical support worldwide • Work remotely with system admin,network admin on EMEA,NA,APAC and LTAM regions. • Implementing products and installing and configuring them to the windows OS and servers • Resolve Virus Issues. • Sql server issues related to the implemented product • Restoring the database, backup database, generating the DB scripts, Views, stored procedures • Maintaining the system online
  2. 2. • Checking the errors and troubleshooting the errors • Training to the juniors on the products 2. From October-2012 to March – 2012 Company : Flipkart (Bangalore, India) ProjectCompleted : Customer Support Designation : Customer Support Job Responsibilities:- • Used to maintain ERP software and also troubleshoot windows OS used by Employees. • Maintaining the daily report of customers in ERP. • Call the customer on the daily item delivered and delay in delivery also to confirm the orders. • Receive the inbound calls from customers regarding the product details and delivery time. 3. From October 2014 till December 2015 Company : - CYBOSOL (Dammam, K.S.A) Designation : - Technical Support Engineer Job Responsibilities:- • Database maintainance • Crystal reports-creation,editing,adding fields from database views • Upgrading the latest program • ERP implementation online to clients • Db scripting-creating tables,views,stored procedures • Database backup and restore • Preparing EDD -Enterprise design document • Preparing technical reports • working on simple VB scripts • Documenting the incidents • Project Management and Team Management. • ERP- All Modules Modules: HR,Finance,GL,AP,AR,Project Management,Patient Management PERSONAL PROFILE:- Date of Birth : 28th April,1988 Martial Status : married. Nationality : Indian. Languages Known : English, Hindi, Kannada REFERENCES:- References shall be provided upon request.
  3. 3. Place : K.S.A Date : 19/09/2016 (NasreenTaj)