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Expectation Management for would-be brides
This document provides an overview of expectation management for future brides. It defines expectation management as a formal process to continuously capture, document, and maintain expectations of all parties involved in an interaction to make the interaction successful. It then discusses why expectation management can be challenging, such as when expectations are unclear or constantly changing. The benefits of managing expectations include increased trust, happiness, communication, and relationship clarity. Expectations can also be a double-edged sword by driving both success and the actions of others. The document outlines the three components of managing expectations: setting expectations, monitoring expectations, and influencing expectations. It provides tips for each component and concludes with a cross-check of measures of success.
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Expectation Management for would-be brides
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- 2. Agenda • • • • • • • • Definition Why is ita challenge? Benefits of E.M. Double edged sword Components of E.M. Assessing present situation Conclusion –Cross check Q and A
- 3. Expectation: Eager anticipation( dictionary) EXPECTATION MANAGEMENT : “A FORMAL PROCESS TO CONTINUOUSLY CAPTURE, DOCUMENT AND MAINTAIN, THE DEPENDENCIES AND SURENESS OF EXPECTATIONS ,FOR PERSONS PARTICIPATING IN, THE INTERACTION, AND TO APPLY THE INFORMATION , TO MAKE THE INTERACTION SUCCESSFUL”
- 4. Why is ita challenge ??? • People don’t know what to expect • Expectations can be unreasonable • Expectations not clearly understood • Each person in the family has his/her own objectives(lack of a common objective ) • Constantly changing circumstances • Lack of communication
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- 6. Benefits of ExpectationMgmt TRUST HAPPINESS BETTER COMMUNICATIO PERSONAL GROWTH CONFIDENCE RECOGNITION RELATION CLARITY STATUS IN NEW HOME STATUS SECURITY RELATION WITH IN-LAWS RELATION WITH PEERS RELATION WITH PARENTS SIDE RELATION WITH BOSS AND COLLEAGUES FRIENDS PERSONAL LIFE CAREER PATH
- 7. Double edged Sword TH? •Expectations cut in two ways:• They are a primary measure of your success. • Expectations drive all of your in-laws actions and decisions
- 8. 3 components ofmanaging expectations 1. SETTING Expectations 2. MONITORING Expectations 3. INFLUENCING Expectations Setting Monitoring Influencing
- 9. Setting expectations…. • Somethingyou said/ someone else said • Something you did/ someone else did • The way you said it • The clients ( your in laws in this case)picked from somewhere else
- 10. Monitoring • • • • • By listening Hearing Understanding Listen moreand talk less Heeding to non verbal conversation also • Spending time with them
- 11. Influencing Expectations • Addressthe root cause • Be ready to change your approach and style • Establish trust • Educate , educate , educate • Explain ‘why’ • Pick arguments in private • Balance the give and take • Addressing an expectation sooner than later
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- 13. Cross check Measure ofsuccess Happy Healthy Secure Friends Peace of mind Good relationships Reasonably prosperous Hope Pluses (+) Minuses(-)
Editor's Notes
- #4 Expectation: Eager anticipation ( dictionary)EXPECTATION MANAGEMENT : A FORMAL PROCESS TO CONTINUOUSLY CAPTURE, DOCUMENT AND MAINTAIN THE DEPENDENCIES AND SURENESS OF EXPECTATIONS FOR PERSONS PARTICIPATING IN THE INTERACTION AND TO APPLY THE INFORMATION TO MAKE THE INTERACTION SUCCESSFUL