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© 2014 mona sabet 
Brand(Your Promise) 
mona sabet 
1
© 2014 mona sabet 
Whatare we talking about here? 2 
Judgments 
Reactions 
Emotions 
Beliefs
© 2014 mona sabet 
3 
Whyare we talking about this? 
According to New York University, Graduate School of Business, people make 11 decisions about us in the first 7 seconds of contact. 
(1)education level 
(2)economic level 
(3)perceived creditability and believability 
(4)trustworthiness 
(5)level of sophistication 
(6)sexual identification 
(7)level of success 
(8)political background 
(9)religious background 
(10)ethnic background 
(11)social and professional desirability
© 2014 mona sabet 
4 
and once a judgment is made 
it takes >10 opposite 
interactions 
before you will change their minds
© 2014 mona sabet 
5 
Judgments 
Reactions 
Emotions 
Beliefs 
=your personal brand 
apromise of 
what you will be 
what kind of experience you offer
© 2014 mona sabet 
but the good ones all have one thing in common 
6 
Different Brands offer Different Promises
© 2014 mona sabet 
The strongest brands offer somethingDIFFERENT 
DIFFERENT ≠BETTER 
DIFFERENT =DIFFERENT 
7
© 2014 mona sabet 
The Elements of Your Brand 
What you stand for 
What you deliver 
How you make me feel 
8 
What you look like 
What you sound like 
How you sit, stand, talk
© 2014 mona sabet 
Write the elements of your brand 
A fashion specialty chain with renowned services 
9 
“We pursue perfection, so you can pursue living.” 
Providing the world with the food they love, at a great value.
© 2014 mona sabet 
Brand Considerations 
Consistency of experience builds a brand 
Distracting detractors drag it down 
Intentions ≠ perceptions 
10 
To really understand your current brand, the most important question to ask others is 
“ How do you experience me? ”
© 2014 mona sabet 
Brand Hints 
I can’t believe you’re here on time! 
What’s the status of the project? 
Did you get my message? 
Shouldn’t you be writing this down? 
What are you working on? 
Why are you smiling? 
Just decide. I trust you. 
Can you help me figure out how to phrase this? 
I need you there. 
I love your xxx. Where did you get it? 
11
© 2014 mona sabet 
The Gender Twist 12
© 2014 mona sabet 
Bad Brand Habits 
I’m sorry….I’m not sure but… 
Every sentence sounds like a question 
My voice is high pitched, quiet, quivering, never heard 
My hand is sort of up, sort of not 
I sit small 
“I’m not really all that sophisticated, successful, important…” 
What you choose to show and tell me is your CHOICE 
13
© 2014 mona sabet 
More of the Same 
I get *** done 
I have integrity 
I am an expert in… 
I am responsive 
I am collaborative 
I’m dependable 
I am trustworthy 
I am a good communicator 
Different 
I am courageous 
I can read your mind 
I know everyone that matters 
I can anticipate your next move 
I am too large to be ignored 
I create breakthroughs 
I am an influencer 
When I’m passionate about something, I roar! 
14 
Strong Brands / Strong Experiences / Strong Language
© 2014 mona sabet 
STRONG BRANDS 
BUILD 
Freedom & Followers 
15

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2.1 brand your promise - handout

  • 1. © 2014 mona sabet Brand(Your Promise) mona sabet 1
  • 2. © 2014 mona sabet Whatare we talking about here? 2 Judgments Reactions Emotions Beliefs
  • 3. © 2014 mona sabet 3 Whyare we talking about this? According to New York University, Graduate School of Business, people make 11 decisions about us in the first 7 seconds of contact. (1)education level (2)economic level (3)perceived creditability and believability (4)trustworthiness (5)level of sophistication (6)sexual identification (7)level of success (8)political background (9)religious background (10)ethnic background (11)social and professional desirability
  • 4. © 2014 mona sabet 4 and once a judgment is made it takes >10 opposite interactions before you will change their minds
  • 5. © 2014 mona sabet 5 Judgments Reactions Emotions Beliefs =your personal brand apromise of what you will be what kind of experience you offer
  • 6. © 2014 mona sabet but the good ones all have one thing in common 6 Different Brands offer Different Promises
  • 7. © 2014 mona sabet The strongest brands offer somethingDIFFERENT DIFFERENT ≠BETTER DIFFERENT =DIFFERENT 7
  • 8. © 2014 mona sabet The Elements of Your Brand What you stand for What you deliver How you make me feel 8 What you look like What you sound like How you sit, stand, talk
  • 9. © 2014 mona sabet Write the elements of your brand A fashion specialty chain with renowned services 9 “We pursue perfection, so you can pursue living.” Providing the world with the food they love, at a great value.
  • 10. © 2014 mona sabet Brand Considerations Consistency of experience builds a brand Distracting detractors drag it down Intentions ≠ perceptions 10 To really understand your current brand, the most important question to ask others is “ How do you experience me? ”
  • 11. © 2014 mona sabet Brand Hints I can’t believe you’re here on time! What’s the status of the project? Did you get my message? Shouldn’t you be writing this down? What are you working on? Why are you smiling? Just decide. I trust you. Can you help me figure out how to phrase this? I need you there. I love your xxx. Where did you get it? 11
  • 12. © 2014 mona sabet The Gender Twist 12
  • 13. © 2014 mona sabet Bad Brand Habits I’m sorry….I’m not sure but… Every sentence sounds like a question My voice is high pitched, quiet, quivering, never heard My hand is sort of up, sort of not I sit small “I’m not really all that sophisticated, successful, important…” What you choose to show and tell me is your CHOICE 13
  • 14. © 2014 mona sabet More of the Same I get *** done I have integrity I am an expert in… I am responsive I am collaborative I’m dependable I am trustworthy I am a good communicator Different I am courageous I can read your mind I know everyone that matters I can anticipate your next move I am too large to be ignored I create breakthroughs I am an influencer When I’m passionate about something, I roar! 14 Strong Brands / Strong Experiences / Strong Language
  • 15. © 2014 mona sabet STRONG BRANDS BUILD Freedom & Followers 15