While serving food and beverage in a restaurant may not seem difficult, develop your service skills to be from good to best.24-Apr-12 By Mohamed Raouf 1
Greet guests immediately with a smile and positive attitude, even if youre too busy to serve them that moment. This acknowledgement demonstrates your enthusiasm and willingness to serve. A quick introduction and menu handout can suffice during busy hours.
Give guests enough time- No fewer than three minutes-to let guests look over the menu before taking their orders. Make recommendations of house specialties, Imp wine and promotional items.
Double-check each order for accuracy. Memorize the menu, including the standard offerings for each main course, to speed up ordering. Repeat each order back to the guest, paying special attention to substitutions and other requests. Learn and use the charting system at your restaurant to cut down on delivering orders to the wrong people.
Present the food and drink in an appetizing manner. Place each item in front of the correct guest, taking care to avoid spills. Alert guests to use caution around hot foods and serving dishes. Ask a coworker for assistance when serving large amounts of food. Do not talk or cough over food and drinks. Most guests will need a condiment or other item right away. Immediately after delivering the food, ask if guests need anything else. Come back in a minute to make sure guests have everything they need. but allow them to have a relaxing meal without interruption.
Scan your seating arearegularly to check whether guests need anything. Keep an eye on drink levels to ensure refills are offered before glasses are emptied. Clear away plates and utensils from previous courses to ensure guests have enough table room. Offer special accessories such as high chairs, plastic cups and crayons to guests with children.
Engage guests With light and polite conversation throughout the meal. Although guests appreciate conversation, dont overload them or relate personal stories. This includes details of your horrible day and your love life. Remember that other guests may be listening.