2. Field service management for small businesses
Mobile workforce management
• Mobile workforce management
allows businesses to plan, schedule
and monitor their mobile
personnel
• It offers companies critical
improvements in efficiency and, as
a result, customer satisfaction.
• Mobijobi brings an easy to adopt,
packaged, cloud based mobile
workforce management tools to
small businesses
3. Field service management for small businesses
What is mobijobi
• mobijobi utilizes mobile devices to manage mobile team members
• Team managers can:
– Create schedule and assign tasks to team members
– Get real-time statuses and locations of team members on the field
– Collaborate and react immidiatly
• Team members can:
– Get their daily tasks in order (location, navigation, instructions, customer related info)
– Easley update their statuses and / or daily challenges
– Preserve their privacy when not at work (Punch out)
Tasks, locations, statuses, collaboration
4. Field service management for small businesses
Our concept
Where
Are my team
members
What
are they doing
How
well are they performing
• Provide a simple to understand service that small businesses
can easily adopt - and answers three simple questions:
5. Field service management for small businesses
Where
Are my team
members
What
are they
doing
How
well are they
performing
Our concept
Reporting
Tasks
management
Customers
management
• Wrap it with easy to use yet powerful management and
reporting tools
6. Field service management for small businesses
Our concept
• Packaged solution so no integration is required
7. Field service management for small businesses
Our concept
• Deployed as a cloud service so it requires no IT infrastructure
• Globally accessible from anywhere by everybody
Team managers
Team members
Customers
8. Field service management for small businesses
The mobijobi process
Back Office
Customers
{Service Call}
• Customer calls the service call center
• Team manager creates a task in mobijobi
Field Service management process
9. Field service management for small businesses
The mobijobi process
Back Office
Customers
Mobile service Workforce
{Service Call}
{Tasks}
• Team manager dispatches the task to the mobile app of a
selected team member
• The team member and manger can collaborate using built in
collaboration tools
Field Service management process
Web
Application
Mobile
App
{Sync and collaborate}
10. Field service management for small businesses
The mobijobi process
Back Office
Customers
Mobile service Workforce
{Service Call}
{Stats}
{Tasks} {Service}
• Team member performs the task (service) and updates in real-
time the team member via his mobile application
• Team member closes task, mobijobi sends task report to
customer.
Field Service management process
Web
Application
Mobile
App
{Sync and collaborate}
13. Field service management for small businesses
mobijobi service features
Specially designed for small and growing businesses
Cloud – based: No IT required, access from anywhere
Packaged solution – no integration needed to get started
Self Service web registration and setup
Optional integration to other systems via integration API
Subscription based – low cost and affordable
BYOD (Bring your own devices) preserves employee privacy
Global workforce management
