4. Pg. 4
Customer Benefits of Energy Efficiency
Empowers customers
to control energy bills
Reduce costs for
all customers
Enable economic
growth and vitality
5. Pg. 5
Customer & Communities
• Customer and Community
Expectations are Increasing
• Enhanced Reliability
• Competitive, Affordable Prices
• Local Control, More Choices
• Increasingly Green & Interactive
• Cost and Performance of
Alternatives Improving
• Solar PV & Thermal Systems
• Micro-CHP & Energy Recycling
• Energy storage
• Smart Home Appliances
6. Pg. 6
Assist Regulators & Utilities To Adapt
• Focus on Customers
• Encourage innovation &
efficiency
• Integrate new & more
effective technologies
• Provide new services &
products, more quickly
• Manage disruption & costs
Regulatory Innovation
7. Pg. 7
e21 Phase 1: Recommendations
• Shift AWAY from a system that:
• Provides customers few options
and
• Rewards utilities for selling more
electricity and building capital-
intensive projects
• Move TOWARD a system that:
• Gives customers more options
and
• Enables utilities to earn revenue
by achieving performance
outcomes
Regulatory Innovation