Need help with this assignment Sara Lange, a charge nurse at Sunny Nursing Home, has worked under the same president, Lisa Davis, for five years. In fact, the two had become good friends. They would frequently socialize after hours together. Rick Walters, director of nursing, is a capable person who has been working there for three years. Anna, Barbara, Charles, and Dan, four nurses, reported directly to Sara. Anna, one of the nurses, was having personal difficulties. She asked Sara whether she could change her work schedule from the usual 8-hour shift of four days with three consecutive days off to 16-hour shifts for two days and five straight days off. Sara thought that this was not a problem. She told Anna to enter the information into the computerized scheduling system and tell Lisa Davis of the change since they were getting together for a drink after work. Barbara overheard the conversation between Sara and Anna, and she immediately went to Rick Walters to complain that Anna was getting preferential treatment and she wanted the same schedule. Rick, who always wanted to make sure that the nursing staff were happy and got along, approved Barbaras request for a schedule change. He changed the computerized scheduling system and did not tell anyone else. Barbara is good friends with Charles and told him of her new schedule. Charles, who works closely with the chief of staff, Dr. Goodman, told Dr. Goodman of the change in Barbaras schedule and asked Dr. Goodman to change his. Dr. Goodman thought it was a good idea and emailed Charles new schedule to his assistant, Susan Stevens, to enter it into the scheduling system. Changes were implemented to Anna, Barbara, and Charles schedules following Monday morning. No one discussed these changes with anyone else. When the schedule was printed out and posted, it showed that Anna, Barbara, and Charles were all off for five days that week, from Monday to Friday, and all three began work on Saturday. In the meantime, the only nurse left working was Dan. 1. Identify the different forms of communication flow that are taking place in this scenario. 2. Appraise how this scenario should have been handled and how it will affect both internal and external stakeholders. 3. Justify the need for a proper communication line to be established, especially in the case of scheduling changes. 4. Explain the importance of open lines of communication..

1. Need help with this assignment Sara Lange, a charge nurse at Sunny Nursing Home, has worked
under the same president, Lisa Davis, for five years. In fact, the two had become good friends.
They would frequently socialize after hours together. Rick Walters, director of nursing, is a
capable person who has been working there for three years. Anna, Barbara, Charles, and Dan,
four nurses, reported directly to Sara. Anna, one of the nurses, was having personal difficulties.
She asked Sara whether she could change her work schedule from the usual 8-hour shift of four
days with three consecutive days off to 16-hour shifts for two days and five straight days off.
Sara thought that this was not a problem. She told Anna to enter the information into the
computerized scheduling system and tell Lisa Davis of the change since they were getting
together for a drink after work. Barbara overheard the conversation between Sara and Anna, and
she immediately went to Rick Walters to complain that Anna was getting preferential treatment
and she wanted the same schedule. Rick, who always wanted to make sure that the nursing staff
were happy and got along, approved Barbaras request for a schedule change. He changed the
computerized scheduling system and did not tell anyone else. Barbara is good friends with
Charles and told him of her new schedule. Charles, who works closely with the chief of staff, Dr.
Goodman, told Dr. Goodman of the change in Barbaras schedule and asked Dr. Goodman to
change his. Dr. Goodman thought it was a good idea and emailed Charles new schedule to his
assistant, Susan Stevens, to enter it into the scheduling system. Changes were implemented to
Anna, Barbara, and Charles schedules following Monday morning. No one discussed these
changes with anyone else. When the schedule was printed out and posted, it showed that Anna,
Barbara, and Charles were all off for five days that week, from Monday to Friday, and all three
began work on Saturday. In the meantime, the only nurse left working was Dan.
1. Identify the different forms of communication flow that are taking place in this scenario.
2. Appraise how this scenario should have been handled and how it will affect both internal and
external stakeholders.
3. Justify the need for a proper communication line to be established, especially in the case of
scheduling changes.
4. Explain the importance of open lines of communication.