Enjoy a quick look at my research and teaching interests.

1. MICHAEL DIXON PhD: Operations Management @Mike_J_D

2. THE BASICS: Current location: Ithaca, NY Cornell University Graduation status: ABD Expected Graduation Spring 2011 Field of study: Service Operations Management

3. Research Topic: Sequence Effects in Service Design

4. Where should managers put service “peaks”? Research Question: And “valleys”?

5. Context: Performing arts season subscription bundles

6. When should events be scheduled?

7. Methods: Econometric Choice Modeling Heuristic Optimization

8. Other Research Interests: Service operations management service and experience design event planning and scheduling customer choice

9. Teaching Experience Semester in Strategic Operations 2010 - 2011 S.C. Johnson Graduate School of Business

10. Teaching Interests: Operations Management Services Management Quality Management Business Statistics Quantitative Methods Simulation & Optimization

11. Industry Experience: I worked here Working on customer experience, six sigma, & process improvement projects in a call center AND

12. Risk Manager: fighting fraud and overspend on prepaid services In this division Bad boys, bad boys, what you gunnado… I also spent ten years in the food service business:

13. I also did this Here

14. Other Interests / Hobbies:

15. References Rohit Verma Gary Thompson Vishal Gaur Nagesh Gavirneni

16. If you are interested in knowing more about me, poke around on my website http://www.MichaelDixon.info You can find links to my vita, LinkedIn, Twitter, Blog, YouTube, etc..