1. MICHELLE JENNIFER SWANN
9 Middle Grove, Brandon, Durham, DH7 8TR
Telephone : 0191 9037187 Mobile : 074 9737 1489 Email : michelleswann27@hotmail.co.uk
PERSONAL PROFILE
After having a careerbreak to bring up and care for family, I am now in a position and have support in
place to go back into employment doing what I love, helping people. With customer service experience
and current voluntary work at a local school I do, I am confident my passionate, welcoming and friendly
character would serve well in an environment where excellent customer service and satisfaction is the
focus. I am willing to undergo any necessary training for my development and the progress of my
employers business.
KEY SKILLS
 Excellent customer service skills
 Excellent communication skills (good telephone manner and friendly face to face with people)
 Good team working skills and work well independently
 Caring and compassionate
 IT literate
EMPLOYMENT HISTORY
June 2006 to Present FULLTIME MOTHER
 General care skills, e.g. bathing, dressing, feeding and entertaining child
 Being adaptable to the changing needs of my child
 Organisational and multi-tasking skills
 Time keeping skills
 Budgeting
September 2005 - March 2006 CUSTOMER SALES ASSISTANT - Co-Operative Food, Buckinghamshire
 Using the cash register (taking payments, giving correct change and dealing with returns and
refunds
 Dealing with customer complaints
 Cleaning up messes and mopping floors
 Stocking shelves and stock taking
EDUCATION AND TRAINING
September 2000 – June 2002 Nuneaton College, Warwickshire - Art and Design GNVQ
July 2002 – Princes Trust 3 month Employability/Team Building Outdoor Workshops and Activities.
Also received a good standard of secondary education at a couple of secondary schools from 1996 – 2000.
HOBBIES AND INTERESTS
I often help out at a local primary school, assisting teachers with taking children on school trips also
helping other children with activities at family afternoons when their parents are unavailable to join in. I
also love cats and have one of my own and enjoy reading books.
REFERENCES AVAILABLE ON REQUEST