1. Michelle Vann
24 Enderby Close, Halifax, West Yorkshire, HX3 5RR
Tel:07889248953 Email: mvann41@aol.co.uk
• Conscientious, hard-working and reliable.
• Working well alone I am focused and driven.
• Also a constructive team member who contributes to the success of a team.
• Excellent interpersonal skills, a good communicator and listener. Which helps relate to others
and build good working relationships.
• I am very organized and a good problem solver. I think things through in a logical way which
includes creative thinking.
• I welcome training opportunities. I see opportunities and set and achieve goals both personnel
and in my work.
• I have strong leadership skills- motivating and encouraging others, while taking the lead.
• I am self aware which helps me to know my strengths and skills and have the confidence to put
these into practice.
• I have over 10 years office and computer experience and I am competent in all areas.
,
• I have worked my way up on my ability to perform and learn.
• Self driven and consistently eager.
• Taken a lead role in making a scheme successful.
• Worked in all types of social housing which has given me vast experience.
• I have worked as a project manager for the first time and completed it on time, dealt with all
manner of set backs without phaising with positive outcomes.
Aug 15 - current
Scope charity - Volunteer in all manner of shop sales.
Feb 15 to current
RSPCA - Home assessment officer
Visit potential adopters home and complete health and safety assessments to determine if the home
and clients are suitable for the animal.
May 12 to Aug 14
Wellington Court- Scheme manager
Complete welfare checks, care planning. Liasing with outside agencies. Deal with Void properties and
repairs. Health and safety checks.
April 10 to May 12
Profile
Experience
Key Achievements

2. Snip ‘n’ Clip Hairdressers – Receptionist
Duties – Answering calls, diary management, meeting and greeting customers, filing and cash handling.
July 08 to February 10
M & S Nurseries – Office Manager
Duties – Promotion and events, wages, petty cash, post, faxes, filing, care planning, first aid, health
and safety and fire regulations.
May 06 to January 08
Norwich City Council - Sheltered Housing Scheme Manager.
Duties –
1. Performance Management
2. Care Support Management
3. Resource Management
October 05 to May 06
St Martins Housing trust - Senior Support Worker.
Duties – Took charge of a 45 bed hostel for the homeless and ran a shift of 5 staff.
Support clients, help with benefits and daily living skills, liaise with CPN’s, probation service, GP’s, drugs
and alcohol advice etc
Mar 04 to May 06
Quantica Healthcare - Residential Childcare Worker.
Duties – Worked in children’s home for looked after children. Tutored them and taught them basic living
skills, liaised with social workers. Took them on supervised home visits, attended court with them etc.
I also worked within youth hostels.
September 03 to October 05
Earlham Youth Centre, Norwich – Youth worker
Duties – Planned and ran a youth club and organized outings and activities.
Worked with the community and tried to educate and promote inclusion.
August 1999 to September 2003
Eckling Grange retirement home, Norfolk – Head of Care
Duties – Dealt with support plans, staff rota’s, medication stock control, health and safety of staff and
residents, on call duty.
November 1993 to June 1999
The Limes residential home, Norwich – Senior Career
Duties – Gave medication, support junior staff, complete paperwork, recognise any training issues.

3. Bradford College: April 08/Dec 08
• Adult Literacy
• English GCSE (B)
• Diploma in Health and Social care/Humanities (Did not complete)
Training/Courses
Emergency First Aid
Health and Safety
Fire Safety
Basic Food and Hygiene
Behavior Management
Safe guarding vulnerable adults
Personnel safety
Conflict management
Lone worker training
Personnel effectiveness and influencing
Moving and handling
Change management
Supporting drug users in the community
Infection control
PC Skills - Microsoft Windows 95/98/NT/2000/XP
Microsoft Office – Word, Excel, Outlook and PowerPoint
Karen Carolan – Sheltered Housing Manager Miss M Davis – Previous work collegue
NCAS, 1 Bullard Road, 72a Plumstead Road
Norwich Norwich, NR1 4J2
Tel – 01603 213699 Tel – 01603 433057
Fax – 01603 213696
Education
REFERENCES