The document outlines requirements for developing a service catalog prototype for a large company. Key points: - The company needs a lightweight IT service catalog to document services provided. - The prototype must collect service name, description, category, cost, and store in a format that can be imported into a full catalog application. - Requirements include a GUI with menus to add/view services and generate reports. Data must be validated and stored in a database. - The program design must follow a 3-tier architecture. Deliverables are design documents, source code, and a working prototype.

1. Contents
1
Scenario
.
1
2
Requirements
2
3
Design and Coding Requirements
3
4
Deliverables
3
5
Grading Rubric
4
1
Scenario
You are a Software Developer working for large company called
Widgets Galore with over 1000 employees and Widgets Galore
is made up of the following divisions:
1.
Communications and Marketing
2.
Sales

2. 3.
Distribution and Warehousing
4.
Contracting and Legal
5.
Information Technology
The company is sorely in need of a lightweight Information
Technology Service Catalog.
A
service catalog
is an organized and managed collection of any and all business
and information technology related services that can be
performed by, for, or within an enterprise.
The company Chief Executive Officer, wants IT to create a
working prototype of a Service Catalog that can be used to
demonstrate the usefulness of a Service Catalog and once
tested, the CEO then would like the data collected to be stored
in such a format that it can be imported into a fully functional,
enterprise level service catalog application.
Your Chief Information Officer (CIO) has tasked you with
creating Service Catalog prototype.
As an example, the IT department offers WI-FI service
throughout the all the companies buildings.
Then the WI-FI service catalog entries may look something like:
ID
Service Name
Description
Category
Cost ($)
1

3. WI-FI Access Problems
User unable to access WI-FI
WI-FI
50
2
Network Jack
Need network jack installed in a room
Network
500
3
Install WI-FI access point
Need a new wireless access point installed in a room
WI-FI
1000
2
Requirements
A
service catalog
is an organized and curated collection of any and all business
and information technology related services that can be
performed by, for, or within an enterprise.
The service catalog documents the details of each mission
critical service the IT office provides the company’s divisions.
The prototype will collect and store for each service catalog
item:
1.
Service ID
2.
name of the service
3.

4. description of the service
4.
service category
5.
cost of service
6.
Software cost to complete the service
The following are individual processing requirements:
1.
There shall be a message that provides directions to the user.
2.
The program shall be a graphical user interface program and
include menus that support each operation.
3.
The item name shall not be empty.
4.
The description shall not be empty.
5.
The service category will be a selection of one of the following:
a.
Accounts and Passwords
b.
WI-FI
c.

5. Email
d.
Hardware
e.
Software
f.
Labs
g.
Business Applications
h.
Security
i.
Network
6.
The required cost can be 0 but no more than 100000 dollars.
7.
Once all the data is validated, the service item and all it’s data
will be stored in the database and the service item information
shall be displayed.
8.
Given a service items name, no matter the case, the data store
shall be searched and all service item information shall be
displayed on the screen.
If an item cannot be found, an error message will be displayed.
9.

6. Full report of all service items including the item name,
description, and total cost of hardware and software, and date of
the report.
a.
The report will be displayed on the screen and written to a text
file.
10.
Once saved, the report shall be able to be opened and displayed
on the screen.
3
Design and Coding Requirements
The following are design and coding requirements that you need
to satisfy:
1.
The program design/structure will have a 3-tiered architecture
consisting of the following layers:
a.
Business
b.
Presentation
c.
Data
2.
The program will be a graphical user interface with tabs, where
each tab contains a separate, logical operation.
3.

7. There shall be a menu bar and menus that provide access to all
user operations.
4.
Coding standards are followed
4
Deliverables
Perform and document the complete development process
including:
1.
Design—Due at the End of Week 5
a.
UML Class/Object diagram that shows each class, the class
attributes, methods, and relationships between other
classes/objects.
b.
Form/Interface Design
c.
Control/Event Analysis Table
2.
Project Code—Due at the end of Week 7
a.
Include all source code files required to compile and execute
the program.

8. 5
Grading Rubric
Requirements and Design
15%
Class/Object Diagram correctly reflects the necessary classes
2.5
Each class specifies all required attributes
2.5
Each class specifies all required methods
2.5
Program is decomposed into appropriate modules using 3-tier
architecture
2.5
Form/Interface design clearly specifies the form and control
layout
2.5
Control/Event table specifies the control events and maps to the
form design
2.5
Program Execution
85%
Program directions are provided
5
Menu bar and menus are provided with all operations provided
5
Interface is tabbed, with each tab containing a single logical
operation
5
The item name is collected and validated
5
The item description is collected and validated
5
Service category is collected and validate to one of the

9. predefined choices
5
Required cost is collected and validated
5
Given a service item name, the correct service item is displayed
5
Full report, including cost roll up is correctly displayed
5
Report text file can be opened and displayed.
5
Coding Standards are followed
5
Program maps to the design document
10
Project compiles, executes, and test results shows program
works as expected.
20