Most of us don't get to pick our coworkers anymore than we get to pick our family. Here's how to deal with the ones you wouldn't pick--
- Sad Panda
- Boy Wonder
- The Grinch
- Pied Piper
- Shadowy Board Room Villain
--and how to stop them from interfering with your good work and good vibes.
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The 5 people you meet in a toxic work environment
1. The 5 People You
Meet in a Toxic
Work Environment
Presented by: Rich Harrison & Meghan Hatalla
“The culture of any
organization is shaped by
the worst behavior the
leader is willing to
tolerate.”
Gruenter & Whitaker
2. We are surrounded by
toxic people at work.
This is why you need
to care...
3. Toxic work environment
1. Major Communication Problems
2. Inconsistency in following policies
3. Narcissistic leaders
4. Seething disgruntlement
5. Physical and emotional health effects
Source: Entrepreneur
4. “[Those] who experience
psychological stress at work face
twice the risk of cardiovascular
disease.”
Helmholtz Zentrum Muenchen - German Research Centre for Environmental Health
5. Survey: 14,000 CEOs,
managers, and employees
“Employees subjected to
incivility ‘markedly
loosened bonds with
their work life.’”
Porath and Pearson -
Georgetown and Arizona State Universities
14. The Sociopath
“One out of every 25 human beings has no
conscience, no sense of right or wrong, no
empathy, no ability to understand
emotion–no soul. Worse, while they can
mimic emotion, they see other humans as
mere pawns or saps...”
Dr. Martha Stout - Harvard Medical School
15. Managing Sociopaths
★ Be honest with yourself: do not make
excuses for them
★ Do not trust them
★ Do not expect them to change
★ “Talk powerfully with the truth”
★ Get help and help others cope
★ Know when to leave!
16. The Petty Tyrant
“...a tormentor, someone who either holds
the power of life and death over warriors, or
simply annoys them to distraction.”
Carlos Castaneda - The Fire from Within (Pocket Books, 1991)
17. Managing Petty Tyrants
★ React with kindness (they are in pain)
★ Do not take actions personally
★ Try humor (lighten the mood)
★ "Be That Which Nothing Can Take
Root In"
★ Offer feedback and encouragement
★ Learn from them; let them make you
better
27. Characteristics
★ Status Seeker
★ Railroads Decisions
★ Elevate themselves
★ Otherworldly
SHADOWY FIGURE
Solutions
★ Sell Your Ideas
★ Don’t be Intimidated
★ Concede Partial Credit
28. Recap: Recognize the Signs
★ Repetitive complaining
without offering solutions
★ Making everything about
them
29. Recap: Recognize the Signs
★ Not taking personal
responsibility when things
go wrong
★ Always in conflict with
someone else
30. Recap: Strategies for Success
★ Find humor: What are some
ways you can turn a serious
situation into a funny one?
★ Petty tyrants can be great
teachers, but don't get
ensnared
31. Recap: Strategies for Success
★ If you have to walk away,
take the highroad out
★ Have compassion, but don't
enable
★ Redirect the conversation
32. Recap: Strategies for Success
★ Keep interactions short and
to the point
★ Try not to show emotion or
share personal details
33. Recap: Strategies for Success
★ Allow uncomfortable
moments of silence
★ Let the situation dissipate,
lose energy
Minimize the time spent/effort exerted/impact allowed.
Minimize the water cooler talk.
Have excuses prepared.
They will pull you into their vortex and leave you drained.
Putting them into archetypes takes away their power.
Why do we stay in these environments with these people? How many can a healthy work environment host?
Options when you are dragged into these environments.
Don’t take on bad energy. You can’t control the actions of others, you can only control your reaction.
Address midwestern culture of conflict avoidance, denial, and problem facing reality that work situations are unhealthy.
What is it? Define toxic work environments
A pervasive problem that is still largely ignored
Sociopaths are more serious problem; petty tyrants can make you better
Take this seriously.
A more serious problem. Research this and investigate options.
Victim mentality (remember: bullies are the biggest victims)
Sad Panda
Pandas eat 20-40 lbs of bamboo a day and sleep for 12 hours. Sad pandas want to do work and go home and be as inconspicuous as possible. They avoid rocking the boat. They don’t necessarily shy away from work, but don’t look to them for help either. Sad pandas are fine as coworkers, but problematic as supervisors.
Are they malicious? No
Find allies for sad panda, finding advocats. Do his job for them, which sounds like hard unfairness the tradeoff is
Sad Panda
Pandas eat 40 lbs of bamboo a day and sleep for 16 hours. Sad pandas want to do work and go home and be as inconspicuous as possible. They avoid rocking the boat. They don’t necessarily shy away from work, but don’t look to them for help either. Sad pandas are fine as coworkers, but problematic as supervisors.
Are they malicious? No
Find allies for sad panda, finding advocats. Do his job for them, which sounds like hard unfairness the tradeoff is
Grinch
Agent of chaos and thief of joy. Passive aggressive. Eccentric. Vocal in every meeting, but not conducive.
Are they malicious? Yes but not. Disempowered.
Keep the relationship pragmatic, don’t let them manipulate you. Strong professional boundary
Grinch
Agent of chaos hiding behind ineptitude. Baby Huey comes off as bumbling and maybe even sweet, but they’re intentional obtuseness makes them. Passive aggressive. Eccentric. Vocal in every meeting, but not conducive.
Are they malicious? Yes but not. Disempowered.
Keep the relationship pragmatic, don’t let them manipulate you. Strong professional boundary
Nontrad Nan
Gossiper, if someone is willing to talk about other people to you, then they’re probably talking about you to other people. RIP – retired in place. Defensive and territorial. Peter principle.
Are they malicious? They probably have poor coping skills. Like an animal backed into the corner.
Don’t be defensive about being defensive. Caged animal = immediately suspicious and on guard. Holding onto their territory, holding onto their turf. More afraid of you then you are of them. Narrow scope, deflect a lot. Keep the tasks simple, and aim for low hanging fruit. Find a way to protect their pride. Find a way to make them unthreatened. Find the things they can succeed at and don’t make them feel stupid.
Pied Piper
Gossiper, if someone is willing to talk about other people to you, then they’re probably talking about you to other people. RIP – retired in place. Defensive and territorial. Peter principle.
Are they malicious? They probably have poor coping skills. Like an animal backed into the corner.
Don’t be defensive about being defensive. Caged animal = immediately suspicious and on guard. Holding onto their territory, holding onto their turf. More afraid of you then you are of them. Narrow scope, deflect a lot. Keep the tasks simple, and aim for low hanging fruit. Find a way to protect their pride. Find a way to make them unthreatened. Find the things they can succeed at and don’t make them feel stupid.
Boy Wonder
Not concerned with people who aren’t contributing to their success. Ladder climbing.
Are they malicious? Machiavellian – if you aren’t with them, you’re against them.
Don’t underestimate their ability to manipulate, but realize that you have power. They’re dependent on you. don’t engage in the power struggle - you do you, do good work, and you’ll become integral to their success team. Being able to deliver.
Boy Wonder
Not concerned with people who aren’t contributing to their success. Ladder climbing.
Are they malicious? Machiavellian – if you aren’t with them, you’re against them.
Don’t underestimate their ability to manipulate, but realize that you have power. They’re dependent on you. don’t engage in the power struggle - you do you, do good work, and you’ll become integral to their success team. Being able to deliver.
Shadowy board room villain. Status seekers. Able to railroad decisions but usually quieter than most.
Chase projects and initiatives which will elevate status, but not interested in dirtying their hands. They can’t get out of the clouds or speak in *real* terms.
Are they malicious? Absolutely. You have to sell them on projects and make things glamorous, sexy, amazing, everything needs to shoot them into the stratosphere. Otherwordliness, spiritual connection.
Shadowy board room villain. Status seekers. Able to railroad decisions but usually quieter than most.
Chase projects and initiatives which will elevate status, but not interested in dirtying their hands. They can’t get out of the clouds or speak in *real* terms.
Are they malicious? Absolutely. You have to sell them on projects and make things glamorous, sexy, amazing, everything needs to shoot them into the stratosphere. Otherwordliness, spiritual connection.
Minimize the time spent/effort exerted/impact allowed.
Minimize the water cooler talk.
Have excuses prepared.
They will pull you into their vortex and leave you drained.
Putting them into archetypes takes away their power.
Why do we stay in these environments with these people? How many can a healthy work environment host?
Options when you are dragged into these environments.
Don’t take on bad energy. You can’t control the actions of others, you can only control your reaction.