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The Road to RedesignMEETING THE NEEDS OF NONTRADITIONAL STUDENTSVIA ONLINE NEW STUDENT ORIENTATIONMeghan Hatalla, Century ...
Design is a funny word. Some people thinkdesign means how it looks.But of course, if you dig deeper, it’s reallyhow it wor...
Audience       Motivation UX  =                 What   How   WhyGOAL         Your       Objective
What does this looklike?
Meanwhile, back in 2012   “Metro is great…   Once you get in.”
Whew.
Answerthe why: Know your audienceWhy do they need this?
You ≠ Target Audience
Who is our target audience?32                  65                          32Averageage   Averagecredits transferred in   ...
What else can we find out?• Shadowing • Students can navigate web sites • But not troubleshoot why a .docx won’t open• Sur...
To what extent did Online Orientation help youcontact your academic advisor or advising center?               18%         ...
I generally...100%90%                                                                                      88%            ...
On a scale of 1-4 (1=easy, 4=difficult), how easy was it       for you to complete orientation in D2L?               21%  ...
Answerthe how:  Find out what works.How are they going to do it?
Paper Prototype Equation                           Results!
Answer Me These Questions Three1.What is this site for?2.What do you like or dislike about this site?3.What do you do next?
The more users’ expectations proveright, the more they will feel in control ofthe system and the more they will like it.  ...
Answerthe what:   Content isWhat do they need?     KING      king
You will have to deal with new platforms thatyou haven’t yet heard of, and being agile withyour content is more important ...
What students                need to knowWhat students need to do
What does all   *this* look like?
Connect yourgoalswith   what/how/why     you build.
Thanks =]          Questions?       Meghan Hatalla, Century CollegeTwitter: @megtalla | Linkedin: /meghanhatalla
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation
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The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation

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The Road to Redesign: Meeting the Needs of Nontraditional Students via Online New Student Orientation

  1. 1. The Road to RedesignMEETING THE NEEDS OF NONTRADITIONAL STUDENTSVIA ONLINE NEW STUDENT ORIENTATIONMeghan Hatalla, Century College
  2. 2. Design is a funny word. Some people thinkdesign means how it looks.But of course, if you dig deeper, it’s reallyhow it works. - Steve Jobs
  3. 3. Audience Motivation UX = What How WhyGOAL Your Objective
  4. 4. What does this looklike?
  5. 5. Meanwhile, back in 2012 “Metro is great… Once you get in.”
  6. 6. Whew.
  7. 7. Answerthe why: Know your audienceWhy do they need this?
  8. 8. You ≠ Target Audience
  9. 9. Who is our target audience?32 65 32Averageage Averagecredits transferred in Average hours worked per week
  10. 10. What else can we find out?• Shadowing • Students can navigate web sites • But not troubleshoot why a .docx won’t open• Survey • 11% response rate • Loud & clear…
  11. 11. To what extent did Online Orientation help youcontact your academic advisor or advising center? 18% 43% Not helpful Helpful Very helpful 39%
  12. 12. I generally...100%90% 88% 82%80% 73%70%60%50% Not true40% Neutral30% Very true20% 15% 12% 15%10% 3% 6% 6% 0% Skim over details & dig deeper Return and read things when I Like to know the big picture into important details need them
  13. 13. On a scale of 1-4 (1=easy, 4=difficult), how easy was it for you to complete orientation in D2L? 21% 33% 1 = Easy 2 = Ok 3 = A little difficult 13% 4 = Very difficult Didnt complete orientation 6% 27%
  14. 14. Answerthe how: Find out what works.How are they going to do it?
  15. 15. Paper Prototype Equation Results!
  16. 16. Answer Me These Questions Three1.What is this site for?2.What do you like or dislike about this site?3.What do you do next?
  17. 17. The more users’ expectations proveright, the more they will feel in control ofthe system and the more they will like it. - Jakob Nielson
  18. 18. Answerthe what: Content isWhat do they need? KING king
  19. 19. You will have to deal with new platforms thatyou haven’t yet heard of, and being agile withyour content is more important than picking aplatform or two and building for them. - Karen McGrane
  20. 20. What students need to knowWhat students need to do
  21. 21. What does all *this* look like?
  22. 22. Connect yourgoalswith what/how/why you build.
  23. 23. Thanks =] Questions? Meghan Hatalla, Century CollegeTwitter: @megtalla | Linkedin: /meghanhatalla

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