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Transforming Urgent and Emergency Care: Safer, Better, Faster

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Stephen Kemp presentation

Healthcare
1 of 9
Introduction Dudley Urgent Care Centre Agile Thinking & Partnership Working Stephen Kemp stephen.kemp@imhgroup.net
Location
Estate UCC
Estate 120 Metres
Barriers UCC A&E Physical Obstacles Stakeholder Obstacles X
Response isten ngage alue mpathise espect LEVER L E V E R
Solutions UCC A&E Streamer Information Sharing Agreement Agreeing use of room for obs at stream Agreed escalation plans Emergency Planning Trials e.g. Cat C Streaming Adoption of Trust Polices Proving Performance Constant Review Agreed streaming protocols Agreed pathways
Effect 43% of total ED Activity managed by UCC 50% of walk-in Activity managed by UCC 94.1% 94.2% 91.5% 87.9% 90.3% 99.6% 99.0% 98.7% 95.6% 96.4% 80.0% 85.0% 90.0% 95.0% 100.0% Qtr 1 2015 Qtr 2 2015 Qtr 3 2015 Qtr 4 2015 Qtr 1 2016 % < 4 hours (all) England Dudley Complaint Rate 0.05% Staff Mix GPs ANPs, PA’s I&R
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