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1. Impact of Artificial
Intelligence on the Travel
and Tourism Industry

2. Increasing Popularity and Applications of AI
It involves manufacturing machines that can
think intelligently like humans.
It is one of the most popular technology in
enterprise applications.
This sector is AI’s chief revenue source.
AI has changed global society with its minutest
contributions which cannot be easily noticeable.
In a study by Statista, it was estimated that AI
market revenue will rise from $3221.8 billion in
2016 to 89847.26 million in 2025.
Here is a graphical representation of their study:

3. Travelling has become easier with AI
“After years of hype, hospitality and
travel companies are now delivering
real added value for consumers by
integrating artificial intelligence into
online search and booking platforms,’
said by Greg Oates from Skift team,
which is a travel and tourism news
providing agency.
AI has pumped up travel and tourism
industry with its support.
It was estimated by Deloitte that travel
industry contributes 10.4% to the
world’s GDP.

4. There is no doubt that Artificial Intelligence is revolutionizing the whole travel and
tourism industry. Here are some of the top factors on which there are impacts of
AI on the Travel and tourism industry:
● Hotel Bookings
● Chatbots
● Room service
● Data analysis

5. Hotel Bookings
In a report by Statista, number of hotels owned
by top five hotel groups were estimated.
In competitive market of travel industry, there
are hundred of accomodation available in every
city.
It is difficult for a customer to choose the best
option among them.
Sites like HiJiffy, are virtual assistance that help
people choose an optimum hotel.
There are many other websites working to
provide the best choice according to the
individual needs of customers.
These websites work on the technology of
Artificial Intelligence!

6. Chatbots ~ The computerized texting as a customer support service
According to a report by, it is estimated that by
2025, 85% of customers will be talking to
enterprises without a human.
They are an active part of tourism industry as
well.
Hotels have their chatbots on social media to
assist their customers 24*7.
Major reason behind the success of chatbots in
travel industry is the requirement of fast and
accurate replies.

7. Room Service
Have you ever experienced AI room service?
Voice assistant and chatbots are extensively used
to provide optimum room service.
Edwardian Hotel for example has a unique voice
assistant names as Edward.
This not only provides a unique feature but also
leave a memorable impact on the minds of their
clients.

8. Data analysis
AI also assists in data processing and analysis.
One of its chief role is to gather customer information about their preferences and
behaviour.
It is also taking instant reviews and feedbacks from customers.
On the basis of this information, hotels can strategize and re-evaluate their
policies.

9. Cashless payment options
AI allows customers to pay online according to their
preferences.
Electronic bracelets are introduced by big names in
the industry like Media Hotels.
Such wearables are a part of AI that assists the guests
to pay to the hotel with just a few touches.
They are also connected with nearby fashion stores
and restaurants.

10. Final Words
The ability of Artificial Intelligence to perform the complex tasks that earlier
required the human cognitive ability is marvelous.
From customer support to assistance to business enterprises, AI is serving all
ends of travel and tourism industry.
The statistics and presence of AI technologies at every step of a process in this
industry shows its brilliance.
The impact of AI on travel and tourism industry is clearly evident to every traveller
and business person.

11. Why wait for others to zoom ahead?
PixelCrayons is a leading Artificial Intelligence developer. We develop AI
softwares which are suited to your requirements and help you grow your business.
Your satisfaction is OUR pride.
For any queries feel free to check our services @ www.pixelcrayons.com
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