Healthcare, FMCG, telecom, grocery, laundry, or retail, whatever your business needs, is essential to connect your business with technology. Businesses are being re-designed and redefined according to the dominant technology in the consumer market.

1. 6/16/2020 How Artificial Intelligence (AI) Will Shape your E-Commerce Business in 2020?
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How Arti cial Intelligence (AI) Will Shape your E-
Commerce Business in 2020?
venkat vajradhar
Dec 20, 2019 · 3 min read
Healthcare, FMCG, telecom, grocery, laundry, or retail, whatever your business needs,
is essential to connect your business with technology. Businesses are being re-designed
and redefined according to the dominant technology in the consumer market. Artificial
intelligence, or AI, is an e-commerce platform that leverages mobile application
development or affects businesses that work on the Internet.
How does AI change business rules?
Companies and various businesses are already using AI in e-commerce and thereby
giving their customers a more personalized and enhanced experience. The choice of
chatbots is a small example of AI technology. There is no doubt with the current
progress, AI technology is going to become a game-changer for companies that
embrace this emerging technology as quickly as possible.
To Know about: Six ways AI is revolutionizing e-commerce

2. 6/16/2020 How Artificial Intelligence (AI) Will Shape your E-Commerce Business in 2020?
https://medium.com/@pvvajradhar/how-artificial-intelligence-ai-will-shape-your-ecommerce-business-in-2019-25b41e7741c0 2/3
For example, if your customer uses your online grocery app to buy vegetables and fruits
online, the app’s AI technology does this: your customers buy vegetables, and yes some
vegetables say cauliflower or tomato regularly or more preferentially. Now if the app
features AI, it will remind the customer daily and give him a more personalized
experience.
As an application owner, this has two implications for you. Once you are aware of your
customer preferences. Second, you will be able to get to know your loyal customer base
and allow you to do something in addition to maintaining that customer support base.
This can be anything from personal emails or physical cards, discounts, etc.
The bottom line is, where do you play and how much?
Now imagine with the AI feature enabled in your business app, you will know the
preferences of thousands of customers so that you are better equipped to make good
business decisions. To be more direct, you can learn not only about your customer’s
buying patterns but also about the maximum purchase location and traffic. This will
ultimately help you in the right direction and better resource allocation.
AI Changes the E-Commerce Business
An e-commerce company can hire Artificial Intelligence to improve the overall
experience of its customers. Here are some ways in which AI can provide a business
that is more fulfilling to its customer:
Chatbots
Chatbots are computer programs that communicate with human beings via audio or
text. Simply put, this feature in the app helps you chat online with a non-customer.
Apps that facilitate chatbots offer users to share their thoughts or queries on any
subject. This feature not only helps the business owner know the needs of individual
customers but also acts as a customer care representative.
To Know,How USM’s AI Solutions BenefitYour Business?
It scores on other communication mediums, such as emails because it is fast and
provides a real-time response. Yes, it is more personal.
Recommended Engines Companies use recommendation engines to display the most
relevant items based on the customer’s browsing or shopping patterns. An example of a

3. 6/16/2020 How Artificial Intelligence (AI) Will Shape your E-Commerce Business in 2020?
https://medium.com/@pvvajradhar/how-artificial-intelligence-ai-will-shape-your-ecommerce-business-in-2019-25b41e7741c0 3/3
tag recommendation engine is the number tag that often appears on different
shopping sites after a customer purchases.
The above feature reminds the customer of his preferences and thereby indirectly
increases business sales.
Using AI to predict sales
Machine learning that is part of AI makes it possible for the business owner to know
what the customer wants shortly based on his browsing or searching methods.
Similarly, customer-generated data through various media such as chatbots, social
media, and emails can also contribute to creating accurate estimates.
Closing Point:
The business is getting personal-centric on every individual customer. The use of AI is
inevitable as it gives each person a personalized experience. AI chatbots study the
interactive behavior of the individual customer based on browsing history and come to
a decision that best fits that customer’s needs.
The use of AI in the mobile app is sure to attract more customers and retain existing
customers. The role of mobile app developers is vital to providing their clients with the
best possible technology solution to maximize their business prospects.
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