1. Workplace Communication Comparison 1
ENG/221 Version 3
University of Phoenix Material
Workplace Communication Comparison
Complete the following matrix. For each communication method, list its purpose in the workplace,
whether it is a technical or expository form of written communication, and why you classified it as
such.
Technical or
Written communication Purpose in the Why classification was
expository
method workplace chosen
writing
A way of expository This has to be with
communication communicating with a user
E-mail between
employees
or customers
Is a way of expository Memos are made to inform the
communicating employees of what is needed
employees of by him/her for that day or
Memos
what is needed week.
or due or policy
changes
To inform expository Letters are written to inform or
people what is just to talk
going on in the
Letters workplace or to
do formal
request to your
boss.
Are used to Technical Manual provides you with
teach technical information about the
employees how purchased product
Manuals
to use
programs or
machinery
Web pages are both Web pages are use to inform
use to attract or talk but it can be used to
more work with certain programs
Web pages customers or to that requires to be hosted on a
help customer web page server.
to keep track of
their purchase
Instant both It requires in most cases to
messaging is download a pice of software
use as a form and be able to add your
Instant Messaging
of quick contacts before being able to
communication communicate with them.
between
Answer the following questions:

2. Workplace Communication Comparison 2
ENG/221 Version 3
1. What is the most common form of written communication in your workplace or in a workplace
you are familiar with? Is expository or technical writing the most common form of written
communication in this workplace? Who is responsible for most of the technical writing in this
workplace?
I used to work at government owned apartments doing maintence work. My boss in the office
used to write memo’s to everyone who lives in the complex, to inform them of what is going to be
done this week by the employees. This is a form of technical writing.
2. What are some common issues you have seen with written communication in the workplace?
Most of the people there were middle eastern and do not understand the English language. So it
is hard to explain what is going to be done on the property. So we usually had to call in a
translator.
3. How can an organization benefit from well written communication?
Well written documents can be a huge aspect in a workplace. Being able to communicate
well will help out drastically. Not communicating well can resolve in bad performance by
employees because they may not know what is what.
4. How do written communication skills differ from verbal communication skills? What are the
challenges a skilled verbal communicator might face when creating technical writing?
Written communication uses appropriate word usage and uses the correct way to speak the
English language. Not having these skills can resolve in poor communication. Verbal
communication means knowing the significance of the tone, body language, and facial
expressions. When not communicating, you lose a method for emphasizing your message.