1. DEPARTMENT OF HOSPITALADMINISTRATION AND MANAGEMENT
DMIMS,SAWANGI
WARDHA
PREPARED BY
DR MANJIT RAMESH BARSAGADE
MHA & M 2ND YEAR

2. INDEX
SR NO TOPIC PAGE NO
1 HOSPITAL PROFILE
2 AIM AND OBJECTIVE OF STUDY
3 INTRODUCTION TO TOPIC
4 RESEARCH METHODOLOGY
5 PROCESS OF INPATIENT ADMISSION
6 BED CATEGORY
7 TARRIF LIST FOR BED

3. INDEX
SR NO TOPIC PAGE NO
8 DATE WISE TOTAL NO OF ADMISSION
9 EMPANELLED TPA
10 COMPANY/CORPORATE EMPANALMENT
11 PATIENT ADMITTED AS PER CATEGORY
12 PATIENT ADMITTED AS PER NON AVAILABILITY
13 REVENUE LOSS ANALYSIS
14 PATIENT RETURN DUE TO NON AVAILABILITY OF BED

4. INDEX
SR NO TOPIC PAGE NO
15 CAUSE AND EFFECT OF NON AVAILABILITY OF BED
16 OBSERVATION
17 RECOMMANDATION
18 BIBOLOGRAPHY

5. A MOVEMENT CALLED ‘CARE’ TOOK BIRTH IN THE YEAR 1997, WHEN PADMASHRI
DR. B. SOMA RAJU LED A TEAM OF MEDICAL PROFESSIONALS TO SET UP THE
FIRST CARE HOSPITAL. IT OPENED A NEW CHAPTER IN THE HISTORY OF HEALTH
CARE. THE DRIVING FORCE OF COMPASSION, CONCERN, CARE, COUPLED WITH
SINGLE MINDED OBJECTIVE - THE RECOVERY OF THE PATIENT IS BEEN THE
FOUNTAINHEAD OF INSPIRATION. TODAY, WITHIN A SPAN OF 10 YEARS, CARE HAS
EMERGED AS THE LEADING NAME IN HEALTH CARE AND HAS EARNED A
REPUTATION FOR HUMANITARIAN AND SELF LESS SERVICE. BUT, MOST
IMPORTANTLY, CARE HAS THE UNDIVIDED FAITH OF MILLIONS.
THE ORIGINS OF CARE CAN BE TRACED TO 1983 WHEN A TEAM OF
CARDIOLOGISTS, LED BY PADMASHRI DR. B SOMA RAJU, SET UP A SYNERGY FOR
PROFESSIONAL EXCELLENCE IN THE CARDIOLOGY DEPARTMENT OF THE NIZAM’S
INSTITUTE OF MEDICAL SCIENCES (NIMS) IN HYDERABAD. THE IDEA WAS TO
PROPEL THE CARDIOLOGY DEPARTMENT INTO ONE OF THE TOP CENTRES IN THE
COUNTRY. THE SYNERGY GAVE MOMENTUM TO THE PURPOSE AND ACCELERATED
THE BIRTH OF CARE 13 YEARS LATER. THE TEAM COLLABORATED WITH
SCIENTISTS TO MAKE HEALTHCARE AFFORDABLE THROUGH THE DEVELOPMENT
OF INDIGENOUS MEDICAL TECHNOLOGIES. IT WAS THE DEVELOPMENT OF INDIA’S
FIRST CORONARY STENT (KALAM-RAJU STENT) THAT INSPIRED THE CREATION OF
CARE HOSPITAL IN 1997 TO NURTURE A MODEL THAT MAKES QUALITY MEDICAL
CARE AFFORDABLE AND ACCESSIBLE.

6. HOSPITAL PROFILE

7. LIST OF ALL HOSPITALS
CARE BANJARA CARE NAMPALLY
CARE
MUSHEERABAD
CARE
SECUNDERABAD
CARE VIZAG CARE NAGPUR CARE RAIPUR
CARE
BHUBANESHWAR
CARE SURAT CARE GALAXY CARE VIZAG 2

8. CARE HOSPITAL NAGPUR

9. CARE NAGPUR HAS BEEN ACCLAIMED AS A HOSPITAL PAR-
EXCELLENCE FOR ITS CONTRIBUTION IN PROVIDING HEALTHCARE IN
THE NEIGHBOURHOODS OF NAGPUR. THIS 105 BEDDED HOSPITAL
COMMISSIONED ON THE 19TH OF NOVEMBER 2006, HAS CLINCHED
THE HONOUR OF BEING THE BEST PROVIDER OF QUALITY
HEALTHCARE OF INTERNATIONAL STANDARDS AT LESS THAN
COMPETITIVE PRICES. IN OUR EFFORTS TO SERVE YOU BETTER
THROUGH CASHLESS FACILITY, WE HAVE JOINED HANDS WITH
VARIOUS TPA, CORPORATE AND INSURANCE COMPANIES.
THE HOSPITAL IS ACCREDITED WITH NABH FOR MULTI-SPECIALTY
SERVICES HOSPITAL WITH DOCTORS OF INTERNATIONAL ACCLAIM,
WELL QUALIFIED AND COMPETENT MEDICAL, NURSING, PARAMEDICAL
AND OTHER STAFF, UNITE WITH THE SUPERIOR TECHNOLOGY AND
STATE-OF-THE-ART FACILITIES TO PROVIDE THE BEST AND THE
PUREST FORM OF CARE TO ITS PATIENTS. WE STRIVE TO ACHIEVE
PERFECTION IN SERVING OUR PATIENTS BY PROVIDING QUALITY
HEALTHCARE BUILT ON VALUES OF COMPASSION, CARE AND
CONCERN.

10. “MISSION”
“VISION”
TO EVOLVE AS A UNIQUE UNIVERSITY-BASED HEALTH CENTRE WHERE THE QUEST FOR NEW
KNOWLEDGE WOULD CONTINUOUSLY YIELD MORE EFFECTIVE AND MORE COMPASSIONATE
CARE FOR ALL.
TO NURTURE A NEW GENERATION OF PROFESSIONALS OF LIFE-LONG COMMITMENT, DEDICATION,
KNOWLEDGE, SKILLS, WISDOM AND VALUES.
TO STRIVE FOR PUBLIC TRUST AND MAINTAIN MEDICINE’S HUMANE AND NOBLE PLACE AMONG
PROFESSIONS.
TO BE GLOBALLY COMPETITIVE IN HEALTHCARE AND RELATED BUSINESSES INTEGRATING
LOCAL CULTURE AND ETHOS

11. PUTTING THE PATIENT FIRST ABOVE OUR OWN INTREST
VALUES & PRINCIPLES
THE CORNER STONE OF VALUES PRACTICED AT CARE STEM FROM OUR IDEOLOGY OF ‘TO PUT PATIENT’S INTERESTS FIRST’. THE IDEOLOGY
DICTATES EVERY ASPECT OF THE CLINICAL GOVERNANCE, PATIENT CARE AND THE WORK CULTURE. THE GREAT HEIGHTS WE HAVE
ACHIEVED IN DELIVERING MEDICAL CARE WITH EXCEPTIONAL QUALITY HAVE BEEN A RESULT OF THESE VALUES-BASED HEALTH SERVICES.
PRACTICE: PRACTICE MEDICINE AS AN INTEGRATED TEAM OF COMPASSIONATE PHYSICIANS, SCIENTISTS AND ALLIED HEALTH
PROFESSIONALS.
EDUCATION: SERVICE THROUGH EFFICIENT TRAINING AND EDUCATION OF PHYSICIANS, NURSES AND ALLIED HEALTH
PROFESSIONALS.
RESEARCH: CONDUCT BASIC AS WELL AS ADVANCED CLINICAL RESEARCH TO IMPROVE PATIENT CARE AND QUALITY IN EVERY
SERVICE WE UNDERTAKE TO OFFER.
MUTUAL RESPECT: TREAT EVERYONE WITH RESPECT AND DIGNITY.
COMMITMENT TO QUALITY: CONTINUOUSLY STRIVE TO IMPROVE ALL PROCESSES THAT SUPPORT PATIENT CARE, EDUCATION AND
RESEARCH.
WORK ATMOSPHERE: FOSTER TEAMWORK, PERSONAL RESPONSIBILITY, INTEGRITY, INNOVATION, TRUST AND COMMUNICATION.
SOCIETAL COMMITMENT: SUPPORT SOCIETY WE LIVE IN BY ASSISTING PATIENTS WITH LIMITED FINANCIAL RESOURCES.
FINANCES: ALLOCATE RESOURCES WITHIN THE CONTEXT OF SYSTEM RATHER THAN ITS INDIVIDUAL ENTITIES.

12. QUALITY POLICY

13. FACILITIES AVAILABLE AT CARE HOSPITAL NAGPUR

14. GROUND FLOOR
1. ENQUIRY COUNTER
2. CMO CHAMBER
3. CASUALTY
4. MINOR OT
5. IP RECEPTION
6. CASHIER
7. OUT PATIENT PHARMACY
8. X RAY
9. EEG
10.EMG
11.MARKETING DEPARTMENT

15. MEZZANINE FLOOR
1. CANTEEN
2. GENERAL STORE
FIRST FLOOR
1. ICCU
2. MD CHAMBER
3. OPD
4. BLOOD TEST LABORATORY

16. SECOND FLOOR
1. PICU
2. NICU
3. ENDOSCOPY DEPARTMENT
4. DIALYSIS
5. GENERAL WARD
6. 2ND OPD
7. ADMINISTRATION DEPARTMENT
8. PHYSIOTHERAPY DEPARTMENT
9. BILLING DEPARTMENT
10. CHIEF HOSPITAL ADMINISTRATOR OFFICE
11. HUMAN RESOURCE DEPARTMENT
12. BIO MEDICAL DEPARTMENT
13. MATRON OFFICE
14. LIAISON OFFICE
15. MEDICAL RECORD DEPARTMENT
16. CONFERENCE HALL
17. INTERNAL MANAGEMENT AUDIT

17. THIRD FLOOR
1. GENERAL WARD
2. TWIN SHARING WARD
3. SINGLE ROOM
4. COMMUNICATION DEPARTMENT
5. SUPER DELUXE WARD
6. DELUXE WARD
7. EDP DEPARTMENT

18. FOURTH FLOOR
1. OT DEPARTMENT
2. CATH LAB
3. POST CATH RECOVERY WARD
FIFTH FLOOR
1. CSSD
2. PATHOLOGY DEPARTMENT
3. MICROBIOLOGY DEPARTMENT
4. IP PHARMACY
5. GENERAL WARD

19. TO STUDY NON AVAILABALITY OF BED AND ITS EFFECT ON REVENUE

20. OBJECTIVE OF STUDY
1. TO STUDY PROCESS OF ADMISSION OF IN PATIENT AT CARE HOSPITAL
2. DATE WISE TOTAL NO OF ADMISSION
3. TO STUDY CATEGORY WISE PATIENT ADMITTED
 CASH PATIENTS
 CGHS CASH + CGHS CREDIT
 CORPORATE PATIENTS
 INSURANCE PATIENTS
 GOVERNMENT (JEEVANDIYE AND RAJIV GANDHI GRAM AROGYA YOJNA)
4 PATIENT ADMITTED AS PER NONAVAILABILITY.ADMITTED IN
 TWIN SHARING
 SINGLE ROOM
 DELUXE ROOM
 SUPER DELUXE ROOM
 ICU
 PICU
5 REVENUE LOSS ANALYSIS
6 CAUSES AND EFFECT OF NON AVAILABILITY
7 SUGGESTION AND RECOMMANDATIONS

21. NON-AVAILABILITY OF BED
 PATIENT COMES TO THE HOSPITAL FOR TREATMENT IN FORM OF
1. OPD PATIENT
2. IPD PATIENT
3. EMERGENCY PATIENT
4. SURGERY'S
5. PATHOLOGY INVESTIGATIONS
6. RADIOLOGICAL INVESTIGATIONS
 THE PATIENTS WHO NEED THE ADMISSION ARE ADMITTED IN THE HOSPITAL AND FOR ADMISSION WE NEED BEDS
 WHEN THERE ARE NO BEDS AVAILABLE FOR ADMISSION IN HOSPITAL IN THAT CASE WE SAY THAT THERE IS NON AVAILABILITY OF BED
 THERE ARE TOTAL 105 BEDS IN CARE HOSPITAL.
 CARE HOSPITAL CONSIST OF FOLLOWING BED CATEGORIES
1. GENERAL WARD
2. TWIN SHARING
3. SINGLE ROOM
4. DELUXE ROOM
5. SUPER DELUXE ROOM
6. ICCU
7. PICU

22.  WHILE ADMISSION TO THE HOSPITAL PATIENT HAS TO CHOOSE
THE BED FROM ABOVE CATEGORY AS PER HIS CHOICE
 BUT IF THE PATIENTS CHOICE IS NOT AVAILABLE IN THAT CASE
PATIENT IS SHIFTED TO OTHER ROOM AS PER AVAILABILITY OF
BED. FOR E.G. IF THE PATIENT WANTS TO ADMIT IN GENERAL WARD
BUT GENERAL WARDS BEDS ARE NOT VACANT IN THAT CASE
PATIENT IS ADMITTED TO TWIN SHARING.IN THIS CASE ALSO IT IS
CALLED NON AVAILABILITY OF BED.

23. REVENUE
 FOR A COMPANY, THIS IS THE TOTAL AMOUNT OF MONEY RECEIVED BY THE COMPANY FOR GOODS SOLD OR SERVICES
PROVIDED DURING A CERTAIN TIME PERIOD. IT ALSO INCLUDES ALL NET SALES, EXCHANGE OF ASSETS; INTEREST AND ANY
OTHER INCREASE IN OWNER'S EQUITY AND IS CALCULATED BEFORE ANY EXPENSES ARE SUBTRACTED. NET INCOME CAN BE
CALCULATED BY SUBTRACTING EXPENSES FROM REVENUE. IN TERMS OF REPORTING REVENUE IN A COMPANY'S FINANCIAL
STATEMENTS, DIFFERENT COMPANIES CONSIDER REVENUE TO BE RECEIVED, OR "RECOGNIZED", DIFFERENT WAYS. FOR
EXAMPLE, REVENUE COULD BE RECOGNIZED WHEN A DEAL IS SIGNED, WHEN THE MONEY IS RECEIVED, WHEN THE SERVICES
ARE PROVIDED, OR AT OTHER TIMES.
 IN HOSPITAL FOLLOWING ARE THE REVENUE GENERATING AREAS
1. OUT PATIENT DEPARTMENT
2. IN PATIENT DEPARTMENT
3. PATHOLOGY DEPARTMENT
4. RADIOLOGY DEPARTMENT
5. AMBULANCE
6. PHARMACY ETC
 HOSPITAL BEDS ALSO PLAYS AN IMPORTANT ROLE IN GENERATING THE REVENUE
 BUT IN CASE OF NON AVAILABILITY OF BED HOSPITAL BEARS THE REVENUE LOSS

24. * TYPE OF STUDY: STUDY IS DESCRIPTIVE & ANALYTICAL IN NATURE.
*
* DATA COLLECTION:
* PRIMARY DATA: PRIMARY DATA IS THAT DATA WHICH IS COLLECTED FOR THE FIRST TIME & FRESH. THEY ARE
COLLECTED BY THE RESEARCHER HIMSELF. THE VARIOUS METHODS FOR COLLECTING PRIMARY DATA ARE AS FOLLOW
 OBSERVATION METHOD
 PERSONAL INTERVIEW
 FRONT OFFICE
 BILLING
* SECONDARY DATA: SECONDARY DATA IS THAT DATA WHICH ALREADY EXISTS & COLLECTED BY SOMEONE ELSE. THE
RESEARCHER GOES THROUGH THE SECONDARY DATA FOR GETTING SOME PREVIOUS INFORMATION RELATED TO THE
TOPIC. THE SOURCES OF SECONDARY DATA ARE:
 INTERNET
 BOOKS & MAGAZINES
 JOURNALS
 PREVIOUS RECORDS
* SAMPLE SIZE FOR DATA COLLECTION: THREE MONTHS.

25. PATIENT COMES TO HOSPITAL
PATIENTS ARE ADMITTED FROM
 OUTPATIENT DEPARTMENT(OPD)
 EMERGENCY DEPARTMENT
 REFERRALS
IP FORM IS GIVEN TO FILL IT. PATIENT /RELATIVE FILLS FOLLOWING DATA
 PATIENTS NAME
 AGE
 SEX
 ADDRESS/PHONE NO
 REFERRAL DOCTORS NAME
 COMPANY NAME IF ANY
 MODE OF PAYEMENT
 ATTENDANT INFORMATION
 UNDERTAKING FOR SETTLEMENT OF THE BILL FORM
 PATIENT COUNSELING FORM
 SURROGATE CONSENT FORM

26. EXPLANATION OF RATES AND BED CHARGES
ISSUE ATTENDANT PASS, INFORM ABOUT NO OF ATTENDANT ALLOWED WITH
PATIENT AND VISITING HOURS
ASK FOR ADVANCE PAYMENT
TAKE APPROPRIATE UNDERTAKING (REGULAR/INSURANCE/ICCU)
ROOM ALLOTMENT AND INFORM ATTENDANT FOR SHIFTING THE PATIENT TO
ROOM
FOR CORPORATE PATIENT
COLLECT REFFERAL LETTER
MENTION COMPANY NAME AND COMPANY CODE
INFORM BILLING

27. IN CASE OF EMERGENCY ADMIT THE PATIENT AND ASK FOR APPROVAL
 IN CASE OF NON AVAILABILITY OF ROOM IT IS MENTIONED IN HOSPITAL BILLING RECORD
AND INFORMED TO FLOOR COORDINATOR AND PRE

28. TOTAL BED – 105
ROOM TOTAL NO OF BEDS
CASUALTY 2
ICCU 1 13
GENERAL WARD 48
AC SHARING 12
AC SINGLE 4
ICCU 2 8
NICU 5
AC DELUXE 4
AC SUPER DELUXE 1
RECOVERY 4
PICU 4
TOTAL 105

29. BED CATEGORY BED CHARGES CONSULTATION CHARGES
GENERAL WARD 1000 330
TWIN SHARING 1700 385
SINGLE ROOM 2500 440
DELUXE ROOM 3000 550
SUPER DELUXE ROOM 3500 650
NICU 3000 750
PICU/ICU 3500 750

30. JANUARY 2013
DATE TOTAL NO OF ADMISSION
1/1/2013 11
2/1/2013 17
3/1/2013 27
4/1/2013 17
5/1/2013 21
6/1/2013 7
7/1/2013 26
8/1/2013 14
9/1/2013 21
10/1/2013 17
11/1/2013 15
12/1/2013 15
13/1/2013 10
14/1/2013 22
15/1/2013 15

31. 16/1/2013 15
17/1/2013 18
18/1/2013 16
19/1/2013 14
20/1/2013 6
21/1/2013 26
22/1/2013 23
23/1/2013 12
24/1/2013 20
25/1/2013 13
26/1/2013 7
27/1/2013 9
28/1/2013 23
29/1/2013 23
30/1/2013 16
31/1/2013 23
TOTAL 519

32. 0
5
10
15
20
25
30
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
TOTAL NO OF ADMISSION IN JANUARY
TOTAL NO OF
ADMISSION

33. DATE TOTAL NO OF ADMISSIONS
1/2/2013 25
2/2/2013 15
3/2/2013 12
4/2/2013 27
5/2/2013 19
6/2/2013 11
7/2/2013 13
8/2/2013 13
9/2/2013 13
10/2/2013 14
11/2/2013 27
12/2/2013 21
13/2/2013 21
14/2/2013 16

34. 16/2/2013 12
17/2/2013 9
18/2/2013 25
19/2/2013 26
20/2/2013 15
21/2/2013 17
22/2/2013 16
23/2/2013 14
24/2/2013 7
25/2/2013 27
26/2/2013 14
27/2/2013 8
28/2/2013 13
TOTAL 468

35. 0
5
10
15
20
25
30
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
TOTAL NO OF ADMISSION IN FEBRUARY
TOTAL NO OF
ADMISSION

36. DATE TOTAL NO OF ADMISSION
1 16
2 14
3 9
4 23
5 15
6 14
7 15
8 25
9 14
10 12
11 24
12 16
13 25
14 12
15 21

37. 16 10
17 14
18 24
19 25
20 11
21 21
22 20
23 19
24 7
25 18
26 16
27 5
28 21
29 20
30 17
31 9
TOTAL 512

38. 0
5
10
15
20
25
30
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
TOTAL NO OF ADMISSION IN MARCH
TOTAL NO OF
ADMISSION

39. 440
450
460
470
480
490
500
510
520
JANUARY
FEBUARY
MARCH
JANUARY, 519
FEBUARY, 468
MARCH, 512
TOTAL NO OF PATIENTS

40. 1. ALANKIT
2. BAJAJ ALLIANZ INSURANCE COMPANY LIMITED
3. CHOLAMANDALAM
4. DEDICATED HEALTHCARE SERVICES TPA (INDIA) PVT LTD
5. E MEDITEK
6. FAMILY HEALTH PLAN LIMITED
7. GENINS INDIA TPA
8. GOOD HEALTH PLAN LIMITED
9. HERITAGE
10. ICICI LOMBARD HEALTH CARE
11. I CARE HEALTH MANAGEMENT AND TPA SERVICES LTD
12. MD INDIA HEALTH CARE SERVICES
13. MEDI ASSIST INDIA TPA SERVICES
14. MEDI CARE TPA SERVICES
15. MP KAY
16. PARK MEDICLAIM
17. PARAMOUNT HEALTH CARE SERVICE TPA
18. RBI – TTK
19. SEAL CARE
20. TTK HEALTH CARE TPA PVT LTD
21. UNITED HEALTH CARE
22. VIPUL

41. 1. CGHS CASH
2. CENTRAL EXCISE
3. CENTRAL GROUND WATER BOARD
4. CGHS CREDIT
5. CICR
6. CIMFR
7. CPWD
8. CUSTOMS AND CENTRAL EXCISE DEPARTMENT
9. ESIC
10. FCI
11. GARRISON ENGINEER
12. GSI – GEOLOGICAL SURVEY OF INDIA
13. INCOM TAX
14. INDIA BUREAU OF MINES
15. JAIN TRUST
16. JEEVAN DAYEE YOJANA
17. MAHARASHTRA STATE GOVERNMENT

42. 1. MAHARASHTRA POLIC KUTUMB AROGYA YOJANA
2. MAHINDRA AND MAHINDRA LTD
3. MILITARY ENGINEERING SERVICES
4. MOIL
5. MSRTC
6. NEERI
7. ORDANANCE FACTORY AMBAZARI
8. ORDANANCE FACTORY BHANDARA
9. ORDANANCE FACTORY CHANDA
10. ORDANANCE FACTORY JABALPUR
11. POSTAL
12. PUNJAB NATIONAL BANK
13. RBI
14. SMILE TRAIN
15. SERVA SIKSHA ABHIYAN
16. UNION BANK OF INDIA
17. UTI
18. AIRPORT AUTHORITY OF INDIA
19. BHEL

43. JANUARY 2013
DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
CORPORATE INSURANCE GOVERNMENT TOTAL
1/1/2013 3 2 1 3 2 0 11
2/1/2013 6 5 2 3 1 0 17
3/1/2013 10 1 3 12 0 1 27
4/1/2013 5 2 0 8 1 1 17
5/1/2013 8 3 1 6 2 1 21
6/1/2013 4 2 0 1 0 0 7
7/1/2013 9 5 1 8 3 0 26
8/1/2013 7 1 1 4 1 0 14
9/1/2013 7 3 1 8 0 2 21
10/1/2013 6 4 1 6 0 0 17
11/1/2013 4 2 4 4 1 0 15
12/1/2013 6 2 3 2 2 0 15
13/1/2013 4 3 0 2 1 0 10
14/1/2013 8 2 3 7 2 0 22

44. JANUARY 2013
16/1/2013 7 3 3 2 0 0 15
17/1/2013 7 0 1 9 0 1 18
18/1/2013 7 5 1 3 0 0 16
19/1/2013 7 0 1 5 1 0 14
20/1/2013 2 3 0 0 1 0 6
21/1/2013 10 4 5 6 1 0 26
22/1/2013 12 3 1 6 1 0 23
23/1/2013 5 2 1 4 0 0 12
24/1/2013 8 4 0 8 0 0 20
25/1/2013 6 0 1 5 1 0 13
26/1/2013 4 1 0 2 0 0 7
27/1/2013 4 1 1 2 1 0 9
28/1/2013 8 0 4 9 2 0 23
29/1/2013 4 7 2 7 2 1 23
30/1/2013 6 0 5 3 2 0 16
31/1/2013 11 2 0 6 1 3 23
TOTAL 198 74 51 156 29 11 519

45. JANUARY 2013
0
2
4
6
8
10
12
14
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CASH PATIENT
CASH PATIENT

46. JANUARY 2013
0
1
2
3
4
5
6
7
8
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CGHS CASH
CGHS CASH

47. JANUARY 2013
0
1
2
3
4
5
6
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CGHS CREDIT
CGHS CREDIT

48. JANUARY 2013
0
2
4
6
8
10
12
14
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CORPORATE
CORPORATE

49. JANUARY 2013
0
0.5
1
1.5
2
2.5
3
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
INSURANCE
INSURANCE

50. JANUARY 2013
0
0.5
1
1.5
2
2.5
3
3.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
GOVERNMENT
GOVERNMENT

51. JANUARY 2013
0
50
100
150
200
CASH PATIENT
CGHS CASH
CGHS CREDIT
CORPORATE
INSURANCE
GOVERNMENT
198
74
51
156
29
11
TOTAL CATEGORY WISE PATIENT
JANUARY 2013

52. 38%
14%
10%
30%
6% 2%
CATEGORY WISE PATIENT
CASH PATIENT
CGHS CASH
CGHS CREDIT
CORPORATE
INSURANCE
GOVERNMENT

53. DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
CORPORATE INSURANCE GOVERMENT TOTAL
1/2/2013 11 3 6 4 1 0 25
2/2/2013 6 2 2 3 2 0 15
3/2/2013 5 0 0 2 3 2 12
4/2/2013 14 3 3 6 1 0 27
5/2/2013 10 3 1 2 1 2 19
6/2/2013 4 1 2 3 1 0 11
7/2/2013 6 1 1 4 1 0 13
8/2/2013 4 1 2 5 0 1 13
9/2/2013 6 4 1 1 1 0 13
10/2/2013 5 0 1 7 1 0 14
11/2/2013 13 2 3 7 1 1 27
12/2/2013 11 3 0 5 2 0 21
13/2/2013 10 4 3 3 0 1 21
14/2/2013 9 2 1 3 1 0 16

54. 16/2/2013 4 2 1 2 2 1 12
17/2/2013 5 0 0 3 1 0 9
18/2/2013 10 2 4 9 0 0 25
19/2/2013 11 3 2 8 1 1 26
20/2/2013 2 2 2 7 2 0 15
21/2/2013 5 1 2 6 2 1 17
22/2/2013 6 1 4 2 1 2 16
23/2/2013 5 1 2 5 1 0 14
24/2/2013 5 0 2 0 0 0 7
25/2/2013 11 0 2 8 3 3 27
26/2/2013 5 3 0 6 0 0 14
27/2/2013 3 2 0 3 0 0 8
28/2/2013 6 1 1 2 2 1 13
TOTAL 203 49 48 120 32 16 468

55. 0
2
4
6
8
10
12
14
16
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
CASH PATIENT
CASH PATIENT

56. 0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
CGHS CASH
CGHS CASH

57. 0
1
2
3
4
5
6
7
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
CGHS CREDIT
CGHS CREDIT

58. 0
1
2
3
4
5
6
7
8
9
10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
CORPORATE
CORPORATE

59. 0
0.5
1
1.5
2
2.5
3
3.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
INSURANCE
INSURANCE

60. 0
0.5
1
1.5
2
2.5
3
3.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
GOVERNMENT
GOVERNMENT

61. 0
50
100
150
200
250
CASH PATIENT
CGHS CASH
CGHS CREDIT
CORPORATE
INSURANCE
GOVERNMENT
203
49
48
120
32
16
TOTAL CATEGORY WISE PATIENT

62. 43%
11%
10%
26%
7%
3%
CATAGEORY WISE PATIENT
CASH PATIENT
CGHS CASH
CGHS CREDIT
CORPORATE
INSURANCE
GOVERNMENT

63. MARCH 2013
DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
COMPANY
PATIENT
INSURANCE GOVERMENT TOTAL
1/3/2013 8 1 3 2 1 1 16
2/3/2013 7 2 0 5 0 0 14
3/3/2013 4 2 2 0 1 0 9
4/3/2013 9 4 3 6 1 0 23
5/3/2013 4 0 0 8 2 1 15
6/3/2013 9 1 1 3 0 0 14
7/3/2013 4 0 3 6 1 1 15
8/3/2013 8 6 3 5 1 2 25
9/3/2013 6 0 0 8 0 0 14
10/3/2013 7 0 3 0 1 1 12
11/3/2013 6 2 3 8 4 1 24
12/3/2013 7 2 0 6 1 0 16
13/3/2013 9 2 6 8 0 0 25
14/3/2013 5 0 2 2 2 1 12

64. MARCH 2013
16/3/2013 5 1 1 3 0 0 10
17/3/2013 4 2 3 4 1 0 14
18/3/2013 8 3 2 8 2 1 24
19/3/2013 9 4 1 8 2 1 25
20/3/2013 5 3 1 1 0 1 11
21/3/2013 6 2 2 10 1 0 21
22/3/2013 5 3 3 4 5 0 20
23/3/2013 9 1 3 3 3 0 19
24/3/2013 1 3 0 3 0 0 7
25/3/2013 3 4 1 8 0 2 18
26/3/2013 5 2 1 8 0 0 16
27/3/2013 2 0 0 3 0 0 5
28/3/2013 9 2 0 6 3 1 21
29/3/2013 12 0 1 4 3 0 20
30/3/2013 6 2 2 5 2 0 17
31/3/2013 5 1 2 1 0 0 9

65. 0
2
4
6
8
10
12
14
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CASH
CASH
MARCH 2013

66. 0
1
2
3
4
5
6
7
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CGHS CASH
CGHS CASH
MARCH 2013

67. 0
1
2
3
4
5
6
7
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
CGHS CREDIT
CGHS CREDIT
MARCH 2013

68. 0
2
4
6
8
10
12
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
COMPANY
COMPANY
MARCH 2013

69. 0
1
2
3
4
5
6
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
INSURANCE
INSURANCE
MARCH 2013

70. 0
0.5
1
1.5
2
2.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
GOVERNMENT
GOVERNMENT
MARCH 2013

71. 0
50
100
150
200
CASH
CGHS CASH
CGHS CREDIT
COMPANY
INSURANCE
GOVERNMENT
194
56
54
157
37
14
MARCH 2013
TOTAL CATEGORY WISE PATIENT
MARCH 2013

72. 38%
11%
10%
31%
7%
3%
CATEGORY WISE PATIENT
CASH
CGHS CASH
CGHS CREDIT
COMPANY
INSURANCE
GOVERNMENT
MARCH 2013

73. PATIENTS ADMITTED AS PER NONAVAILABILITY
SR NO PATIENT NAME TWIN
SHARING
SINGLE
ROOM
DELUXE
ROOM
SUPER DELUXE
ROOM
ICU PICU
1 JAMGADE SWEETY 1
2 SURESH KANHARE 1
3 DANDEKAR SANYAM 1
4 TIWARI SAVITRI 1
5 KULKARNI BABY OF
SHUBHANGI
1
6 DEOGHARE SUMAN 1
7 DANDEKAR SPARSH 1
8 UMARO KAOSAR 1
9 PANDEY SONU KUMAR 1
 TOTAL 1 0 2 2 0 4

74. 0
0.5
1
1.5
2
2.5
3
3.5
4
TWIN SHARING
SINGLE ROOM
DELUXE ROOM
SUPER DELUXE
ROOM ICU
PICU
1
0
2
2
0
4
PATIENT ADMITTED AS PER NONAVAILABILITY
PATIENTS ADMITTED AS PER NONAVAILABILITY

75. REVENUE LOSS ANALYSIS
REVENUE LOSS ANALYSIS.docx

76. REVENUE LOSS ANALYSIS
0%
10%
20%
30%
40%
50%
60%
70%
CASE STUDY
1 CASE STUDY
2 CASE STUDY
3 CASE STUDY
4 CASE STUDY
5 CASE STUDY
6 CASE STUDY
7 CASE STUDY
8 CASE STUDY
9
9%
7%
27%
11%
51%
26%
64%
11%
58%
TOTAL % OF REVENUE LOSS

77. PATIENT RETURN DUE TO NON AVAILABILITY OF BEDS
DATE PATIENT NAME REASONS
12/01/2013 MRS DARA NON AVAILABILITY OF ICCU
14/01/2013 RENUKA MUKHERJEE NO BED AVAILABILITY IN ICCU
PATIENT NEED VENTILATOR
23/01/2013 PARASRAM CHOUDHARY SECR PATIENT REQUIRE ICCU.NON
AVAILABILITY OF ICCU
23/01/2013 SHALINI KADAM OF A PATIENT REQUIRES ICCU.NON
AVAILABILITY OF ICCU

78. CAUSE AND EFFECT OF NON AVAILABILITY OF BED.docx
CAUSE AND EFFECT OF NON AVAILABILITY OF BED

79. OBSERVATION
1. DUE TO NON AVAILABILITY OF BED PATIENT HAS TO WAIT FOR ADMISSION IN WATING AREA
2. DUE TO NON AVAILABILITY OF BED PATIENT ARE KEPT IN CASUALTY TILL THE BED BECOME
VACANT
3. DISCHARGE PROCESS TAKES 3 TO 4 HOURS DUE TO WHICH BEDS ARE NOT VACATED
4. MOSTLY DISCHARGES TAKES PLACE AFTER 12 PM AS THE PEAK PERIOD OF ADMISSION STARTS
FROM 10 AM
5. NO DISCHARGE LOUNGE IN HOSPITAL
6. SOME PATIENT AFTER DISCHARGE DO NOT VACANT THE BED AS THEY WAIT FOR THERE
TRAIN,BUS AND FOR OTHER REASONS DUE TO WHICH THERE BEDS ARE OCCUPIED
7. PERCENTAGE OF ADMISSION OF CASH PATIENT IS MORE IN HOSPITAL
 JANUARY 2013:-38%
 FEBRUARY 2013:-43%
 MARCH 2013:-38%

80. RECOMMANDATION
1. DISCHARGE LOUNGE SHOULD BE MADE IN HOSPITAL
2. STEP DOWN ICU (HIGH DEPANDANCY UNIT) SHOULD BE MADE FOR SETTLED ICU
PATIENTS TO VACANT THE ICU BEDS
3. TO DECREASE THE DISCHARGE TIME UP TO 2 HOURS
4. PLANNED DISCHARGE DATE SHOULD BE GIVEN AS PER THE PATIENTS CONDITION
5. DISCHARGE PROCESS SHOULD START ONE DAY PRIOR OF PATIENT DISCHARGE
6. DISCHARGE SUMMARY SHOULD BE MADE ONE DAY BEFORE OF PATIENT DISCHARGE
7. PATIENT RETURN REGISTER SHOULD BE MAINTAINED AT FRONT OFFICE

81. BIBOLOGRAPHY
BOOKS
1. FINANCIAL MANAGEMENT - M Y KHAN & P K JAIN
2. FINANCIAL MANAGEMENT - DR ANIL KUMAR DHAGAT
3. FINANCIAL MANAGEMENT - PRASSANA CHANDRA
INTERNET
1. www.google.com
2. www.wikipedia.com

82. THANK YOU