The Amazing Ways Telecom Companies Use Artificial Intelligence And Machine Learning.

1. 8/26/2020 How Artificial Intelligence is Used in the Telecom Industry? | by USM Systems | Aug, 2020 | Medium
https://medium.com/@USMSystems/how-artificial-intelligence-is-used-in-the-telecom-industry-dd65459a220a 1/4
How Arti cial Intelligence is Used in the
Telecom Industry?
USM Systems
Aug 17 · 3 min read
With the help of machine learning, artificial intelligence has become more widespread
in most industries these days. And the telecom industry is making sure they are not left
behind. Big telecom companies all over the world are ahead of others when it comes to
using AI in the Telecom Industry.
Here are five ways telecom companies are using artificial intelligence with machine
learning:
Data-Driven Decisions
When you have a lot of data in your hand, analyzing all of them in a short amount of
time might not be easy for your employees. This is where artificial intelligence can
come in handy. Implementing AI can help business leaders make effective data-driven
business decisions.

2. 8/26/2020 How Artificial Intelligence is Used in the Telecom Industry? | by USM Systems | Aug, 2020 | Medium
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This is really common when it comes to location-based data since AI can sift through
large amounts of data and can interpret data with ease. This makes it easier for Ai to
discover hidden patterns in the data and make predictions and help with product
development.
Infrastructure
With artificial intelligence, it is easier for telecom operators to improve and optimize
their network and infrastructure. AI and machine learning can help analyze the data
and make the necessary corrections to offer continual service without needing a third
party director.
This allows Network operators to create a self-organizing network, also called SON, a
network that can self configure itself and self heal any mistakes. Such a system will also
be able to predict if some similar issues will arrive in the future.
Maintenance
Artificial intelligence allows telecom companies to support monitoring of equipment,
which can prevent any outages and network disruptions, offering the customers a great
experience.
This is where predictive analytics is used to make this process a success. Once the data
is collected, it is compared with the previous data that led to failures. Once the data is
processed, preventive maintenance can be applied. When companies maintain services
proactively, they will ensure satisfied customers.
Assistance and Bots
Another great way artificial intelligence is benefiting the telecom industry is with
virtual assistants and customer service bots. It might not be possible for telecom
providers to offer a human customer executive for their queries, during such times
using customer service bots can be really helpful for both the customer and the
network provider.
Chatbots can answer basic queries that customers might have and direct them to
human support once the queries get more complex.

3. 8/26/2020 How Artificial Intelligence is Used in the Telecom Industry? | by USM Systems | Aug, 2020 | Medium
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Verifications
With the help of artificial intelligence employed with machine learning, it becomes
easier to implement algorithms that can detect and respond to fraudulent activities on
the network.
The algorithm will have to learn the difference between normal and faulty trends and
investigate anomalies by analyzing the data. This is much easier with AI and machine
learning compared to a human employee since AI will be able to analyze the data much
quicker than a regular analyst.
Automation
Each day, a telecom company has to go through multiple customer interactions. With
each interaction, the possibility of human error is imminent. But if the telecom
network can automate most of the business processes, tasks that are repetitive,
operations can be finished more efficiently.
Investing in tools, such as artificial intelligence and machine learning, can be
extremely beneficial and known to be transformative for telecom companies.
Closing

4. 8/26/2020 How Artificial Intelligence is Used in the Telecom Industry? | by USM Systems | Aug, 2020 | Medium
https://medium.com/@USMSystems/how-artificial-intelligence-is-used-in-the-telecom-industry-dd65459a220a 4/4
There are a lot of ways artificial intelligence has had an impact on the telecom
industry. With these technologies at hand, telecom networks have the ability to analyze
large amounts of data and offer uninterrupted services to their customers. With all
these benefits, the future of Ai in the telecom industry looks bright.
Ai In Telecom Industry
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