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Interface management
- 1. OUTSOURCING OFFSHORING CO-SOURCING in the CIS region INTERFACE MANAGEMENT! It is all about knowledge! www.mafcon.com
- 2. Interface management EU 15 EU 27 Former Soviet Union (FSU). • European management do not perform well in FSU • Cross border management skills needed
- 3. Interface management • 70 years of Communism created uniform structural, organizational and legal structures • The last 25 years did not delete these similarities Prof. Geert Hofstede, http://www.geert-hofstede.com/
- 4. Interface management • More intellectual - more complex: • Trivial tasks versus Decision making • Daily management versus Problem solving • Misinterpretations or ambiguities reduces efficiency. • Interface management
- 5. Interface Management • Different interpretations are caused by cultural and/or personal differences – Noise. Tree Tree Noise Information Information
- 6. Interface management EU CompanyAuthorities & local community ”Line of efficiency” Flow of knowledge ”Line of management” Local director Production & Technical knowledge Quality standards Sales knowledge and operational systems, etc. Traditional management, administration, personnel, ”paper work”, representative tasks, etc.
- 7. Interface management • Core elements for effective cross-border interaction: A) Precision in: Tasks and positions descriptions Internal terms or language descriptions D) Trust and honesty B) Clarity in: Goals, Milestones, Deadlines Responses How well you are doing C) Formality/Informality: Late e-mails Motivation, Feedback Video conferences, Meetings A D B C
- 8. The cultural angle • Old Europe Vs. The new Europe • Dynamism, deregulation, liberalization, high growth, openness and high social mobility • Patriarchal societies with high acceptance of status differences and privileges - "equality against the law is something the West has invented“ • Words are just words - there must be action behind to establish credibility • Mistrust of anyone who is not in the "family" or "clan“ • 35 years is "reasonable limits" - Communist generations • There are differences between men and women and to behave then • Short Term Gains, Investment blindness, here and now • Fact Knowledge is great but "the sharp generalist" does not exist • "Everything that is loose is bad“ • http://www.matthew-maly.ru/